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Email Shopping Scam Alert

EPMS has received reports of an ongoing email scam regarding shopping assignments for our company. Please be advised you can verify the legitimacy of all EPMS shopping assignment offers by logging into your EPMS account or contacting EPMS directly by email or phone. If you have reason to believe you have received a fraudulent email from EPMS, please notify us. Thank you!

Become A Shopper

4324 N. Beltline Road
Suite C105
Irving, TX 75038

972-256-3767 ( Local )
888-988-3767 ( Toll Free )

972-258-7711 Fax
888-988-9585 Fax
888-988-5212 Fax
info@epmsonline.com

WHY USE MYSTERY SHOPPING ON APARTMENT COMMUNITIES?

Mystery Shopping is a method of anonymously evaluating how well and how consistently community personnel are carrying out standards, policies and procedures.

Mystery Shopping evaluates and monitors onsite leasing professionals while providing instructive and stimulating feedback. Shopping Reports, which are produced from data and information obtained through mystery shopping, can be used as a powerful training tool and can measure current and ongoing leasing performance. Each Shopping Report can become a mini-seminar on leasing.

WHAT TYPE OF MYSTERY SHOPPING IS BEST FOR YOU?

There are several factors that should be taken into consideration when deciding which Type of Shop will produce the data and information that is most useful in achieving your desired results. Use the Shop Comparison Checklist to review the Shop options available to you and help determine which Shop fits your specific needs.

View Shop Comparison Checklist

Does your current shopping company offer the following services?

Onsite Shops, Internet Shops, Telephone Shops, and Video shops
Accurate Professional Review of Every Report
Continuous Investment in Technology to Improve Customer Service Performance
Supplemental Consulting Services Such as Training Seminars
Unique Training-Oriented Report Format
Extensive Reach: 85,000 Shoppers Nationwide
Fast Web-Based Delivery

ELLIS BENCHMARK HIGHLIGHTS

Benchmark Focuses on:

1st Qtr Shows Continued Economic Impact on Multifamily Housing
Industry Leading in Challenging Times – Step Back, Reflect & Make Changes
Gables Residential #1 at 97.59%

In the first quarter of 2009, the national unemployment rate reached its highest level since 1983. Consumer confidence gained slightly, but job security is still questionable. Even as home foreclosures continue to rise, however, rental occupancy rates have not increased comparatively. The US Census Bureau reports that would-be renters are responding to the economic downturn by moving in with others in lieu of securing their own residences. In uncertain times, we must all learn to focus on what we have control over, redirect from things that are not proving effective, and implement best practices to push ourselves to success.

EPMS collected shopping report data from 40 participating companies during the first quarter of 2009, representative of 4,636 shops. EPMS’ Quarterly Shopping Report Comparison (Benchmark) again reflects an all-time record average participant score -- 91.6% for the quarter. This year marks the 10th year of publication for our Benchmark report. This quarter’s comparison includes a special insert with results of a survey of industry leaders as to how they are maintaining their competitive edge with the use of training, customer service, and employee retention programs. Read more on this and review data for the industry's top performers in leasing and sales, by checking the EPMS' Quarterly Shopping Report Comparison, the apartment industry's Benchmark for on-site leasing performance.

WHY USE ELLIS?

Not all shopping reports are alike! For over twenty years, Ellis has been offering the most comprehensive and accurate shopping report available. Ellis provides a fair, unbiased report, regardless of your property location.

Take a Virtual Tour.

Learn more about our Ellis Shopping Programs. Take a closer look at the services and web-based tools we offer our clients.

Does your current shopping company provide you with a web-based system and the following real-time access benefits?

Shopping Reports, Report Scores, and Updated Company Information
Shopping Report Order Status
Shopping Report Data Summarizations by Property, Leasing Professional, City, District Manager, Vice President or Training Director
Complete Confidentiality of All Information Through the Use of Unique User ID's and Passwords

For more information on Ellis Mystery Shopping Services and the Ellis Benchmark, Contact Us.