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Celebrating 25 years in Business!

EPMS is proud to be celebrating our first quarter-century serving the multi-family industry's performance evaluation and training needs. We want to take this opportunity to extend our thanks to all of you for your support. Our continued success could not be accomplished without you!

Become A Shopper

4324 N. Beltline Road
Suite C105
Irving, TX 75038

972-256-3767 ( Local )
888-988-3767 ( Toll Free )

972-258-7711 Fax
888-988-9585 Fax
888-988-5212 Fax
info@epmsonline.com

WHY USE MYSTERY SHOPPING ON APARTMENT COMMUNITIES?

Mystery Shopping is a method of anonymously evaluating how well and how consistently community personnel are carrying out standards, policies and procedures.

Mystery Shopping evaluates and monitors onsite leasing professionals while providing instructive and stimulating feedback. Shopping Reports, which are produced from data and information obtained through mystery shopping, can be used as a powerful training tool and can measure current and ongoing leasing performance. Each Shopping Report can become a mini-seminar on leasing.

WHAT TYPE OF MYSTERY SHOPPING IS BEST FOR YOU?

There are several factors that should be taken into consideration when deciding which Type of Shop will produce the data and information that is most useful in achieving your desired results. Use the Shop Comparison Checklist to review the Shop options available to you and help determine which Shop fits your specific needs.

View Shop Comparison Checklist

Does your current shopping company offer the following services?

Onsite Shops, Internet Shops, Telephone Shops, and Video shops
Accurate Professional Review of Every Report
Continuous Investment in Technology to Improve Customer Service Performance
Supplemental Consulting Services Such as Training Seminars
Unique Training-Oriented Report Format
Extensive Reach: 85,000 Shoppers Nationwide
Fast Web-Based Delivery

ELLIS BENCHMARK HIGHLIGHTS

Benchmark Focuses on:

4th Qtr Housing Market and Job Outlook Still Bleak
Sales Training – Classroom vs. Online
Gables Residential #1 at 98.1%

As we welcome 2010, our 1st quarter Benchmark letter highlights the continued economic impact to the multi-family housing market, which may indeed be an obstacle for us through the remainder of this year. As companies struggled in 2009 to attain their goals while cutting costs, many transitioned from in-person to online sales training. While the latter has some benefits, classroom training still proves to be one of the most effective methods available. We examine both sides of the issue in this quarter’s letter.

EPMS’ Quarterly Shopping Report Comparison (Benchmark) reflects a fourth quarter record average participant score of 92.6%. EPMS customers, long-standing and new, continue to raise the bar for proficiency in leasing skills. Though 4th quarter numbers are historically higher, this time the comparison revealed a new all-time overall high score and a new all-time first place record. While each ranking participant may attribute their successes to some slight variation, one theme that recurs is commitment – whether simply to a shared goal, to their company, or to doing their best. For more details, check out the EPMS' Quarterly Shopping Report Comparison, the apartment industry's Benchmark for on-site leasing performance.

WHY USE ELLIS?

Not all shopping reports are alike! For over twenty years, Ellis has been offering the most comprehensive and accurate shopping report available. Ellis provides a fair, unbiased report, regardless of your property location.

Take a Virtual Tour.

Learn more about our Ellis Shopping Programs. Take a closer look at the services and web-based tools we offer our clients.

Does your current shopping company provide you with a web-based system and the following real-time access benefits?

Shopping Reports, Report Scores, and Updated Company Information
Shopping Report Order Status
Shopping Report Data Summarizations by Property, Leasing Professional, City, District Manager, Vice President or Training Director
Complete Confidentiality of All Information Through the Use of Unique User ID's and Passwords

For more information on Ellis Mystery Shopping Services and the Ellis Benchmark, Contact Us.