Forgot Your User ID or Password?

4324 N. Beltline Road
Suite C105
Irving, TX 75038

972-256-3767 ( Local )
888-988-3767 ( Toll Free )

972-258-7711 Fax
888-988-9585 Fax
888-988-5212 Fax
info@epmsonline.com

WHY USE MYSTERY SHOPPING ON APARTMENT COMMUNITIES?

Mystery Shopping is a method of anonymously evaluating how well and how consistently community personnel are carrying out standards, policies and procedures.

Mystery Shopping evaluates and monitors onsite leasing professionals while providing instructive and stimulating feedback. Shopping Reports, which are produced from data and information obtained through mystery shopping, can be used as a powerful training tool and can measure current and ongoing leasing performance. Each Shopping Report can become a mini-seminar on leasing.

WHAT TYPE OF MYSTERY SHOPPING IS BEST FOR YOU?

There are several factors that should be taken into consideration when deciding which Type of Shop will produce the data and information that is most useful in achieving your desired results. Use the Shop Comparison Checklist to review the Shop options available to you and help determine which Shop fits your specific needs.

View Shop Comparison Checklist

Does your current shopping company offer the following services?

Onsite Shops, Internet Shops, Telephone Shops, and Video shops
Accurate Professional Review of Every Report
Continuous Investment in Technology to Improve Customer Service Performance
Supplemental Consulting Services Such as Training Seminars
Unique Training-Oriented Report Format
Extensive Reach: 85,000 Shoppers Nationwide
Fast Web-Based Delivery

ELLIS BENCHMARK HIGHLIGHTS

Benchmark Focuses on:

3rd Qtr Occupancy Rates Show Unanticipated Fall
Performance Improvement Programs – Accountability/Consequences
Carmel Partners #1 at 96.32%

For the third quarter of 2008, the industry continued to suffer a decrease in occupancy rates. Due to a slowdown in new construction for the year, this was an unexpected turn. However, as we continue to see market fluctuations, and as unemployment rates increase, we can anticipate little improvement in the immediate future. Hang on tight for the next 12 – 18 months! EPMS collected shopping report data from 43 participating companies during the third quarter of 2008, welcoming several new companies to the list of participants. EPMS’ Quarterly Shopping Report Comparison (Benchmark) reflects an average participant score of 88.23% for the quarter. This number is slightly lower than the posted second quarter average, but it shows an improvement of 2.3% over the same quarter’s performance in 2007.

Comprehensive training and well-supported shopping report programs appear to be driving average report scores to an all-time high in the history of the Benchmark. Our letter this month focuses on the impact of Accountability and Consequences as part of Performance Improvement Programs. Many of our top performers stress the importance of Accountability and Consequences as the counterparts to Rewards and Recognition within their Performance Improvement Programs. One company explains how an overhaul of their mystery shopping program affected a major turnaround in overall performance. Review this information, as well as data for the industry's top performers in leasing and sales, by checking the EPMS' Quarterly Shopping Report Comparison, the apartment industry's Benchmark for on-site leasing performance. Find out how your on-site leasing professionals compare to those in our national Benchmark for leasing performance.

WHY USE ELLIS?

Not all shopping reports are alike! For over twenty years, Ellis has been offering the most comprehensive and accurate shopping report available. Ellis provides a fair, unbiased report, regardless of your property location.

Take a Virtual Tour.

Learn more about our Ellis Shopping Programs. Take a closer look at the services and web-based tools we offer our clients.

Does your current shopping company provide you with a web-based system and the following real-time access benefits?

Shopping Reports, Report Scores, and Updated Company Information
Shopping Report Order Status
Shopping Report Data Summarizations by Property, Leasing Professional, City, District Manager, Vice President or Training Director
Complete Confidentiality of All Information Through the Use of Unique User ID's and Passwords

For more information on Ellis Mystery Shopping Services and the Ellis Benchmark, Contact Us.