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Celebrating 25 years in Business!

EPMS is proud to be celebrating our first quarter-century serving the multi-family industry's performance evaluation and training needs. We want to take this opportunity to extend our thanks to all of you for your support. Our continued success could not be accomplished without you!

Become A Shopper

4324 N. Beltline Road
Suite C105
Irving, TX 75038

972-256-3767 ( Local )
888-988-3767 ( Toll Free )

972-258-7711 Fax
888-988-9585 Fax
888-988-5212 Fax
info@epmsonline.com

WHY USE MYSTERY SHOPPING ON APARTMENT COMMUNITIES?

Mystery Shopping is a method of anonymously evaluating how well and how consistently community personnel are carrying out standards, policies and procedures.

Mystery Shopping evaluates and monitors onsite leasing professionals while providing instructive and stimulating feedback. Shopping Reports, which are produced from data and information obtained through mystery shopping, can be used as a powerful training tool and can measure current and ongoing leasing performance. Each Shopping Report can become a mini-seminar on leasing.

WHAT TYPE OF MYSTERY SHOPPING IS BEST FOR YOU?

There are several factors that should be taken into consideration when deciding which Type of Shop will produce the data and information that is most useful in achieving your desired results. Use the Shop Comparison Checklist to review the Shop options available to you and help determine which Shop fits your specific needs.

View Shop Comparison Checklist

Does your current shopping company offer the following services?

Onsite Shops, Internet Shops, Telephone Shops, and Video shops
Accurate Professional Review of Every Report
Continuous Investment in Technology to Improve Customer Service Performance
Supplemental Consulting Services Such as Training Seminars
Unique Training-Oriented Report Format
Extensive Reach: 85,000 Shoppers Nationwide
Fast Web-Based Delivery

ELLIS BENCHMARK HIGHLIGHTS

Benchmark Focuses on:

2nd Qtr Unsteady Housing/Job Market
Focus on Employee Retention
Western National Repeats #1 at 98.32%

Summer days are longer, but they pale in comparison to the length of the ongoing economic recession. Unemployment rates are still fluctuating, with some regional outlooks better than others – which means job seekers who are willing to relocate may have new hope. The housing industry remains uncertain but could have some relief in later 2010 – early 2011 as even more prior homeowners could be transitioning into apartment rentals as they continue to regain footing from the economic downturn and loss of jobs. Setting ourselves apart at the property level is what will continue to be the primary way of bringing in new residents and keeping the ones we have. Experienced and customer-satisfaction-driven employees make all the difference. As employees become comfortable with their jobs, so customers are able to become more comfortable with those employees and relationships are more easily built.

In this quarter’s letter we examine Employee Retention - how turnover rates affect customers and general working conditions for new and tenured staff, as well as risks the company takes in not turning more focus on this key component of customer service. We also discuss programs and incentives that are working for some companies in their efforts to increase retention of loyal, high-performing employees, in the still tenable job market that in cases does have some attractive offerings.

EPMS’ Quarterly Shopping Report Comparison (Benchmark) reflects a new 2^nd Quarter record average high score of 98.3%. The overall average is down slightly from 2009, but ranking participant scores are separated only marginally, showing no signs of lessening competition in the market. Read what industry peers have to say about their successes in the EPMS' Quarterly Shopping Report Comparison, the apartment industry's Benchmark for on-site leasing performance.

WHY USE ELLIS?

Not all shopping reports are alike! For over twenty years, Ellis has been offering the most comprehensive and accurate shopping report available. Ellis provides a fair, unbiased report, regardless of your property location.

Take a Virtual Tour.

Learn more about our Ellis Shopping Programs. Take a closer look at the services and web-based tools we offer our clients.

Does your current shopping company provide you with a web-based system and the following real-time access benefits?

Shopping Reports, Report Scores, and Updated Company Information
Shopping Report Order Status
Shopping Report Data Summarizations by Property, Leasing Professional, City, District Manager, Vice President or Training Director
Complete Confidentiality of All Information Through the Use of Unique User ID's and Passwords

For more information on Ellis Mystery Shopping Services and the Ellis Benchmark, Contact Us.