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Quality
and Consistency
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Upon completion
of the Shopping Report, the Shopper is required to fax their written
shopping report along with the documentation (i.e. property
floor plans, business cards, etc.) to the Ellis Corporate Office
within 24 hours of completing the shop. Once their report has
been accepted by Ellis, it is then reviewed by a trained Ellis
Shopping Specialist. Our report review process ensures accuracy,
quality and consistency. Only after the Shopping Report has been
reviewed does it then get entered into our system for online
access. |
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An email is then
generated notifying the Ellis client that the Shopping Report
is available for their review. The client can view the report
online by clicking on the link contained in the email or logging
into the Ellis website using their user ID and password. Shopping
Reports are generally held seven to 10 days prior to being emailed
to the client. This time frame allows adequate time for the
Shopper to receive follow up by phone, mail or email from the
Leasing Professional and record it on the Shopping Report. Any
follow up by the Leasing Professional will be included in the
online report. Ellis has developed an automated system for tracking
and controlling follow up received by each of our Shoppers.
This system has reduced our follow up discrepancies to below
5%. |
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Of course, the report
turnaround can be much quicker depending on the client’s
needs. |
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