Oct
31
The mystery shopping report is long established as the objective tool for measuring performance of your onsite leasing personnel… BUT in giving you that glimpse into an interaction with a potential customer you can also see behaviors that contribute to engaging and building the kind of trusting relationship that leads to loyal customers as well. […]
Oct
24
We survived the first decade of the new millennium. Today is a whole new world in comparison to life 20 or 30 years ago. We’ve examined the evolution of the customer from the 1980s, through the 90s, and into the 2000s… but what about today’s customer? With the new era still in its infancy, it […]
Oct
17
The 2000s marked not only the start of the 21st Century but also the onset of the 3rd Millennium. Yes, in many ways this decade was about new beginnings and the race to make a new way and stand out from the decades, and the century and millennium, of the past. The 2000s perhaps are […]
Oct
10
As we left the “awesome” 80s, we jumped in with both feet to the new decade. The 1990s were about growth and change, and we persevered some hefty bumps along the way. The 1990s: The Decade of “Discovery” Technology The 90s saw the growth of the World Wide Web, which grew dramatically from its inception […]
Oct
03
Certainly, the future never arrives as planned but the wild innovations in our industry and changes in our world over the past 30 years have kept things very interesting. Let us take a ride in a time machine to explore the past! The 1980s: The “Me” Decade Housing a generation of status seekers, the 1980s […]