The mystery shopping report is long established as the objective tool for measuring performance of your onsite leasing personnel… BUT in giving you that glimpse into an interaction with a potential customer you can also see behaviors that contribute to engaging and building the kind of trusting relationship that leads to loyal customers as well. Read More
We survived the first decade of the new millennium. Today is a whole new world in comparison to life 20 or 30 years ago. We’ve examined the evolution of the customer from the 1980s, through the 90s, and into the 2000s… but what about today’s customer?
The 2000s marked not only the start of the 21st Century but also the onset of the 3rd Millennium. Yes, in many ways this decade was about new beginnings and the race to make a new way and stand out from the decades, and the century and millennium, of the past. The 2000s perhaps are still too young to be named. But we’ve read everything from: