Resident Retention – Taking Your Residents’ Temperature You have heard this repeated in sales training time after time – but it’s true! ‘It’s easier and less expensive to keep the […]
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Mar
30
Resident Retention – Taking Your Residents’ Temperature You have heard this repeated in sales training time after time – but it’s true! ‘It’s easier and less expensive to keep the […]
Mar
26
What is Customer Experience? Customer Experience is the sum of all the transactions a customer has with you over the duration of your relationship. From the time they select your […]
Mar
22
Resident Retention: The Good/Bad and the Social Media Factor! Lee Resource Inc. found that for every customer complaint, there are 26 other customers who have remained silent. But silence is […]
Mar
19
Emotion in Motion: How Feelings Factor Into the Buying Decision People are motivated to SEEK OUT and MAKE a purchase for one of two reasons: 1. To solve a problem2. […]
Mar
13
A case study of a “Mystery Shopping company” results. on Time Vs Quality. What impact does the amount of time spent with a prospect have on the quality or effectiveness […]
Mar
12
You do not have to reach far to see or feel the stress that people are under today. Overall, Americans are just cranky and for good reason. I try to […]
Mar
06
The generation is called “X” because the symbol connotes an unknown, a mystery. Ask most people what comes to mind when they hear the phrase “Generation X,” and you’ll hear […]