Resident Retention – Taking Your Residents’ Temperature You have heard this repeated in sales training time after time – but it’s true! ‘It’s easier and less expensive to keep the […]
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Mar
30
Month: March 2012
Mar
26
Customer Experience 101
What is Customer Experience? Customer Experience is the sum of all the transactions a customer has with you over the duration of your relationship. From the time they select your […]
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Mar
22
Resident Retention: The Good/Bad and the Social Media Factor!
Resident Retention: The Good/Bad and the Social Media Factor! Lee Resource Inc. found that for every customer complaint, there are 26 other customers who have remained silent. But silence is […]
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Mar
19
Buyers Get Lost in Emotion
Emotion in Motion: How Feelings Factor Into the Buying Decision People are motivated to SEEK OUT and MAKE a purchase for one of two reasons: 1. To solve a problem2. […]
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Mar
13
Good Customer Service Starts with Time Spent
A case study of a “Mystery Shopping company” results. on Time Vs Quality. What impact does the amount of time spent with a prospect have on the quality or effectiveness […]
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Mar
12
Four Steps to Avoiding Generational Conflict in the Workplace
You do not have to reach far to see or feel the stress that people are under today. Overall, Americans are just cranky and for good reason. I try to […]
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Mar
06
Who Are You, Generation X?
The generation is called “X” because the symbol connotes an unknown, a mystery. Ask most people what comes to mind when they hear the phrase “Generation X,” and you’ll hear […]
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