The Client Whisperer: How to Connect In-Person


You may be thinking, “Did you mean the Horse Whisperer?”  Well, kind of… According to Webster’s New Millennium Dictionary, the definition of a Horse Whisperer is a person who tames and trains horses by gentle methods and speech. Every horse, just as every customer, is unique and different, but there is an underlying consistency within […]

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Retaining the Internal Customer: The Science of Employee Engagement


While many executives agree that keeping the customer happy is the key to increased profitability, few pinpoint their employees as their most important customer. The customer base most focused on is typically the revenue generating one. However, considering cause and effect, the internal customer (the employee) should be on at least equal footing with the […]

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Generation Y: The Dreaded Performance Review


Generation Y and the “Dreaded” Performance Review We live in the information age. Information is freely exchanged and knowledge is easily accessed through our finger tips. It is changing our expectation—we want it—and we want it now! The workforce is changing too. The old-fashioned processes companies have relied on for the last two generations simply […]

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