You’ve been there. You walked into a store and instead of being greeted by a genuine smile and warm handshake, all you got was a kiosk with a keyboard and […]
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Oct
23
I’d Rather Not Take A Number, Thank You
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Month: October 2012
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Oct
15
For a Good Time Call: Managing Your Online Reputation
For a Good Time Call Managing Your Online Reputation One of the oldest references I can make to written word-of-mouth viral marketing is reading the inside walls of the bathroom […]
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Oct
02
Customer Experience: Your Physical Environment is Not Just Window-Dressing
The influence a physical environment has on us doesn’t get as much attention as it should. What we experience through our physical senses generates some of our strongest memories—good and […]
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