Many studies have revealed that customers who have a problem resolved to their satisfaction are more loyal than customers who’ve never had a problem at all. The 2011 Customer Experience […]
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Nov
14
Month: November 2012
Nov
09
CUSTOMER EXPERIENCE: The Death of the Leasing Presentation
Let’s be honest, anyone who is even mildly successful in leasing apartments is pretty good at conversing. We are always engaging in conversations, not just at the office but at […]
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Nov
08
GENERATION Y: The Employee with the Dragon Tattoo
When I have the rare opportunity to communicate face-to-face with an adult (other than my husband) during the week, it is usually with a Gen Y mom. Our children are […]
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