Most people don’t like confrontation and most times don’t bother complaining when they think nothing will come of it. There are also those who assume they’ll end up feeling angrier or more annoyed because their negative customer feedback was ignored or dismissed as unimportant.
If you are a property manager or owner, how often do you have the opportunity to make it to the site to evaluate the apartment marketing or maintenance? What level of customer loyalty are your onsite professionals breeding?
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