Yes, they probably are—but don’t take it too personally. It is not always related to you, your company, product or the quality of the service delivered. There are many good […]
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Feb
21
Month: February 2013
Feb
13
Worklife Flexibility Is #1 Job Requirement for Generation Y
The recession has had an impact on the workplace flexibility movement. While employers are cutting staff and asking everyone to do more with less, one of the last things on […]
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Feb
07
CUSTOMER EXPERIENCE: Are You Boring Your Customers?
On my last trip to the bank I realized how boring the entire process had become—walk-in, complete the transaction, and leave—yawn. I have been a member of this bank for […]
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