Monthly Archives

March 2013

RESIDENT RENTENTION: How To Avoid Getting Dumped

By | Customer Loyalty & Retention: Connecting with Your Customer | No Comments

Are You At Risk of Being DUMPED By Your Residents?

Not too long ago, I attempted to contact the cable company to make some changes to my account. I was left on hold for 15 minutes listening to a recurring loop of “Thank you for holding. A representative will be with you momentarily.” So I hung up and decided to try the Live Chat option. After another 30 minutes had passed, I temporarily stepped away from the computer. When I returned a few minutes later, this is what I found on my screen:

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Apartment Ratings and Reviews: Not As Scary As You Think

By | Customer Feedback: Responding to the Voice of Your Customer | No Comments

Did you know that over 70% of all apartment ratings and reviews on RentersVoice.com are positive?  70%!  This makes us wonder why so apartment management teams are so nervous about their apartment ratings and reviews.

Of course, we fast recalled how the occasional negative apartment rating or review feels like a real punch in the gut.

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