Breaking Down Barriers to Great Customer Experiences When I think about company policies the first word that comes to mind is law. Sometimes our company policies are more like “law” […]
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Apr
26
Month: April 2013
Apr
18
I Got An Apartment Review. Now What?
Eek! You just got an apartment review! What do you do now? Whether it is a positive or negative review, you need to respond promptly and thoughtfully. Identifying your evaluation […]
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Apr
17
CUSTOMER LOYALTY: Five Ways to Get Your Residents Stuck Like Glue
True customer loyalty is perhaps the greatest asset a community can develop. Loyal residents are more likely to renew and—equally important—refer their friends and family. ‘Satisfied’ residents are not always […]
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Apr
04
5 Reasons You Should Care About Apartment Reviews
Ratings and reviews are important to every brand that has an online presence, but especially to the multifamily industry because we market and provide one of the biggest and most […]
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Apr
02
CUSTOMER FEEDBACK: So Tell Me How You Really Feel
As simple as that sounds, we can make it difficult for others to be able to – or better yet, feel comfortable – sharing how they feel about us. Whether […]
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