
Every company that exists today is an experience company. This means you, your team, and your apartment community are part of an experience company. The customer experience does not begin […]
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May
31
Every company that exists today is an experience company. This means you, your team, and your apartment community are part of an experience company. The customer experience does not begin […]
May
21
A friend of mine recently sent me a link to a Harvard Business Review (HBR) blog post, “Solving Gen Y’s Passion Problem“. I would encourage you to take the time […]
May
16
There are many ways to ask for reviews. Whether it is a formal campaign or just a simple note on a completed service request, the point is to get the […]
May
07
On a hot summer morning in 1992, I was driving to work when all of a sudden my engine stopped running. It was rush hour so you can imagine how […]
May
02
Whether you want to admit it or not, your competitors are out there, and they want your prospects and residents. Savvy community managers monitor not only what is being said […]