Every company that exists today is an experience company. This means you, your team, and your apartment community are part of an experience company. The customer experience does not begin […]
Read More
May
31
Month: May 2013
May
21
Straight Talk About Gen Y from a Generation Y Apartment Manager
A friend of mine recently sent me a link to a Harvard Business Review (HBR) blog post, “Solving Gen Y’s Passion Problem“. I would encourage you to take the time […]
Read More
May
16
10 Ways to Ask for Apartment Reviews and Encourage Feedback
There are many ways to ask for reviews. Whether it is a formal campaign or just a simple note on a completed service request, the point is to get the […]
Read More
May
07
CUSTOMER EXPERIENCE: Is Your Company “Check Engine” Light On?
On a hot summer morning in 1992, I was driving to work when all of a sudden my engine stopped running. It was rush hour so you can imagine how […]
Read More
May
02
Using Apartment Reviews to Understand Your Competition
Whether you want to admit it or not, your competitors are out there, and they want your prospects and residents. Savvy community managers monitor not only what is being said […]
Read More