CUSTOMER EXPERIENCE: The Roller Coaster Ride


The customer experience often resembles a roller coaster ride—taking us up and down hills, twists and turns, and even upside down or sideways. Read any number of customer experience blogs or articles, and you’ll see this recurring theme. In order to earn customer loyalty and referrals, you must consistently exceed the customer’s expectations—give them the […]

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Managing the Perception of Your Community Through Your Apartment Reviews


Do you know that consumer reviews are trusted nearly 12 times more than product descriptions that come from companies?  That is huge!  Your prospects don’t trust your traditional marketing tools – including the information on your website.  They want to know what other residents think of you.  Apartment reviews are a form of word of […]

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Upcoming Events

  1. Lease Like a Pro!

    May 19, 2022 @ 1:00 pm - 1:30 pm CDT
  2. Better Calls for Better Maintenance Efficiency – Service Matters!

    May 26, 2022 @ 1:00 pm - 1:30 pm CDT
  3. There’s No App for THAT! Providing Personal Customer Service and Utilizing Technology

    June 9, 2022 @ 1:00 pm - 1:30 pm CDT