Aug
28
Have you ever asked yourself why people leave apartment reviews? I know this sounds strange, but the feedback is not necessarily for you. 73% of Millennials think other consumers care […]
Aug
22
Residents say the darndest things! Sometimes reading the absurdity, silliness, and brutal honesty found in apartment reviews is the highlight of my day. Who knew apartment reviews were such a […]
Aug
19
Employee Retention—Making Sure You Keep Your Super Stars Good quality employees are hard to come by in any industry, but in the multifamily housing industry, finding super star leasing consultants […]
Aug
15
Did you know that 80% of people who review products online give those products a 4-5 star rating? (Bazaarvoice and Keller Fay, 2011) We can all admit that we have […]
Aug
08
It’s never fun to hear something not so good – about your products, your service, or your performance. But we’ve all been there. Whether it comes in the form of […]
Aug
01
Historically, companies have had these self-centered tendencies where we expect customers to adapt to us. The customer experience was a result of our needs and culture – our language, our […]