Disney’s 5 Magic Tricks That Build Extreme Customer Loyalty


The Disney brand is one of the most powerful in the world! They successfully deliver their message, confirm their credibility, connect emotionally with customers of all ages, motivate their customers, and build extreme customer loyalty. Their brand resides within the hearts and minds of customers old and young. So, what happens when something gets in […]

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CUSTOMER EXPERIENCE: Creating a Customer Journey Map


One poor customer experience can erase one hundred positive customer experiences, because the last impression is the most memorable.  When a prospect leaves your property, they will quickly forget the details in your apartment homes, but they will never forget how you made them feel.  This is why the customer experience is so important. Our […]

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