Monthly Archives

January 2014

Great Leaders Can Positively Influence Customer Experience

By Leadership & Management: Developing Your Onsite Teams No Comments

I wish the titles “leader” and “manager” would go hand in hand, but that’s not always the case. I have worked for both and there is a clear difference between the two. Merriam-Webster describes a manager as “a person who directs a team.” Simply directing a team might have worked long ago but it doesn’t cut the mustard in today’s workplace.

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