We have talked about the silent generation, but who are the millennials? They might be one of the most misunderstood groups out there. However, I will admit that I could […]
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Jan
30
Who Are the Millennials?
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Month: January 2014
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Jan
21
Great Leaders Can Positively Influence Customer Experience
I wish the titles “leader” and “manager” would go hand in hand, but that’s not always the case. I have worked for both and there is a clear difference between […]
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Jan
16
4 Ways to Spot Black Hat Online Reputation Management
Online Reputation Management, or ORM, is one of the biggest buzzwords of our industry. We are all talking about it because we are all still trying to figure out how […]
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Jan
15
Would Your Employees Recommend Your Company
Companies invest every day in customer retention. They hope their customers will return and recommend their product/service to a friend or family member. What about employee retention? What would happen […]
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Jan
07
Empathy: An Important Leadership Skill
Let’s be honest, when it comes to the keys for successful leadership, empathy is rarely included in the list. Demonstrating empathy can be difficult for some leaders. It takes time […]
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