Mar

28

Lessons Learned While Working at a “Hell on Wheels” Apartment Community

challenges

Every apartment community has its own unique personality. In fact, it is very likely that the one you are working at right now will fall into one of the following three personality categories: 1. Hell on Wheels: A difficult, demanding, back-breaking, problematic community. 2. Easy-Going: An average, occasional challenge, mostly pleasant community. 3. Push Button: […]


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Mar

25

Don’t Let the Rules Be the Obstacle to Great Customer Experiences

Employees need some freedom and resources to do what’s right for customers. They need to be able to make fast decisions that have a positive impact on a customer’s experience. Too often customers hear, “That is our company policy…”, “I can’t…”, or “You’ll need to speak to a manager.” What all these employees are really […]


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Mar

20

Learn Your Customer Experience by Being a Customer

demonstration

Let’s turn our attention to customer experience for a bit. We all think we know our residents pretty well, right? I mean, we have demographic reports with credit scores, salary info, and marital status, so what else could we possibly want to know about our residents? A lot! You can’t create a great customer experience by only looking […]


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Upcoming Events

  1. Lease Like a Pro!

    May 19, 2022 @ 1:00 pm - 1:30 pm CDT
  2. Better Calls for Better Maintenance Efficiency – Service Matters!

    May 26, 2022 @ 1:00 pm - 1:30 pm CDT
  3. There’s No App for THAT! Providing Personal Customer Service and Utilizing Technology

    June 9, 2022 @ 1:00 pm - 1:30 pm CDT

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