Every apartment community has its own unique personality. In fact, it is very likely that the one you are working at right now will fall into one of the following […]
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Month: March 2014
Mar
25
Don’t Let the Rules Be the Obstacle to Great Customer Experiences
Employees need some freedom and resources to do what’s right for customers. They need to be able to make fast decisions that have a positive impact on a customer’s experience. […]
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Mar
20
Learn Your Customer Experience by Being a Customer
Let’s turn our attention to customer experience for a bit. We all think we know our residents pretty well, right? I mean, we have demographic reports with credit scores, salary info, and […]
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Mar
14
Identifying and Nurturing High-Potential Employees
When we mistake a high-performing employee for a high-potential one we are making a costly error in management and are risking the loss of real talent. Yet, we are all […]
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Mar
07
Who Should Be Accountable for Responding to Apartment Reviews?
Most of us are very focused on building our reputation, which is good, but are we also focused on building character and accountability? Are we making those important changes to […]
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