Every apartment community has a personality. In fact, if you were to divide up all of the apartment communities in your company portfolio, it is likely that each one would […]
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Apr
24
Month: April 2014
Apr
17
Four Things Not to Do When Responding to Apartment Reviews
We have talked about 4 secrets to success when managing your apartment reviews, so let’s now talk about what not to do. But before we run through the list, I […]
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Apr
10
Driving Action and Innovation at the Seriously Easy-Going Community
In the past, many apartment communities have been able to survive even with very limited amounts of innovation. They focused on providing quality products and services, and simply updated them […]
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Apr
03
4 Steps to Create an Effective Customer Journey Map
We have talked about the customer journey map before, but I want to revisit again with a deeper look at each step in the creation of a customer journey map. […]
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