Oct
16
I know you all have a lot of goals you are working towards, especially this time of year. But I have one more goal to add to your list. Become a better communicator with your residents. Your brand and your residents should have the same conversation. Too often those conversations are very different. What I […]
Oct
13
Interpreting a review can be a bit tricky. If your community is like most communities, you get a lot of feedback. This information comes from surveys, reviews, social media, and even face-to-face conversations, so it can be a bit overwhelming. It might even cause your team to lose focus. Sure, there are some residents that […]