Monthly Archives

November 2017

Deadweight or Superstar?: The Secrets of Developing High-Performance Employees

By | Leadership & Management: Developing Your Onsite Teams | No Comments

You are Responsible for Your Own Success!

The challenge leaders face is getting the right people in the right seats at the right times to move everything forward. Having engaged, high-performing employees is essential to the success of your business.

 

Did you know …

  • 70% of employees are disengaged at work.
  • The National Employee Turnover Rate is 19%.
  • The Multifamily Turnover Rate is 39%.
  • A disengaged employee can cost the employer up to $2,000!

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What to Say When You Follow Up

By | Sales & Leasing Techniques: Tips and Tools to Get the Sale | No Comments

Tenacity Results in Sales

It takes five consistent follow-ups before a customer will seriously consider a sale. However, this type of persistence does not have to take place every single day. Instead, plan out your follow-up steps based on the way your individual customers want to hear from you.

 

Remember, 44% of salespeople give up after one “no.” To avoid this pitfall, you can ask prospective customers questions about why they are declining the sale. This will give you information to determine what their needs are as well as the possibility of turning the no into a yes.

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6 Reasons to Resuscitate the Pen and Paper

By | Customer Loyalty & Retention: Connecting with Your Customer | No Comments

Unlike email, handwritten notes are unusual. They take minutes or even hours to draft, each word carefully chosen with no “undo” or “auto-correct” to fall back on. Composing a handwritten note involves selecting stationery, paying for stamps, and visiting a mailbox. This indicates investment .and creates value. According to the U.S. Postal Service, handwritten letters are only received once every two months, so it’s clear why they would mean more than an electronic communication.

 When was the last time you received a handwritten note in your personal mailbox?  Read More

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