Monthly Archives

January 2018

The Fine ART of Taking a Service Request

By Customer Experience & Engagement: Keeping the Customer You Earned

One of the most important services of the leasing staff is coordinating the onsite professional response to a maintenance request. This can be a key indicator in how long you keep a resident.

These days, most service requests are submitted through an online format, which can present a challenge in providing a personalized response. Therefore, our goal is to figure out how to turn an online service request into a memorable and unique experience for the resident. Consider every service request you receive an opportunity to showcase your strengths as a community.
Read More

Arrayphoto45

Webinars

  1. Ten Powerful Leasing Hacks

    August 12, 2021 @ 1:00 pm - 1:30 pm CDT
  2. Emotional Balance – Intentional Living at Work and Home

    August 26, 2021 @ 1:00 pm - 1:30 pm CDT
  3. Benefits of Mindfulness + Meditation in the Workplace

    December 9, 2021 @ 1:00 pm - 1:30 pm CST