Monthly Archives

January 2018

The Fine ART of Taking a Service Request

By Customer Experience & Engagement: Keeping the Customer You Earned

One of the most important services of the leasing staff is coordinating the onsite professional response to a maintenance request. This can be a key indicator in how long you keep a resident.

These days, most service requests are submitted through an online format, which can present a challenge in providing a personalized response. Therefore, our goal is to figure out how to turn an online service request into a memorable and unique experience for the resident. Consider every service request you receive an opportunity to showcase your strengths as a community.
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