Monthly Archives

July 2018

5 Sales Steps to Give Customers the Whole Kit & Caboodle

By Employee Engagement & Retention: Connecting with and Keeping Star Talent, Sales & Leasing Techniques: Tips and Tools to Get the Sale


Who is our customer? What is the key to our success?  How can we improve leasing performance? Training directors are asking themselves these questions and many more as they focus on improving leasing performance because they understand that overall success primarily depends on how many customers are closed and how many of those are retained. While some are completely revamping their training programs, others are simply tweaking existing programs to improve the customer’s overall experience. With all the focus on Customer Experience (CX), it is easy to push the sales process aside, but we cannot forget that creating and managing the customer experience has to be by design – not by accident.
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