Monthly Archives

September 2019

Dealing With Difficult Situations in Mulitfamily

By | Customer Feedback: Responding to the Voice of Your Customer | No Comments

Working as a multifamily leasing professional involves a multitude of interactions each day in a full spectrum of situations. The unfortunate reality is that some of those situations can be difficult or unpleasant, but you can develop skills to identify and either avoid or effectively address them before they escalate. You can also turn those difficult situations into opportunities to learn how to better serve residents and co-workers. We’ll also discuss best practices to improve team communication and direct reporting of situations in real time. Read More

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Webinars

  1. We’re Better Together: Property Management’s Approach to Emotional and Mental Health During COVID-19

    June 4, 2020 @ 1:00 pm - 1:30 pm CDT
  2. Leasing to Keep ‘em!: Keeping Residents Longer Even in a COVID-19 World

    June 11, 2020 @ 1:00 pm - 1:30 pm CDT