Monthly Archives

November 2020

6 Steps to Keep Mystery Shop Success Simple and Straightforward

By Sales & Leasing Techniques: Tips and Tools to Get the Sale

If you’ve worked in the multifamily leasing industry long enough, chances are you’ve been the subject of an apartment mystery shop. This experience can elicit an array of responses from stress and defensiveness to excitement and pride. Everyone wants to perform well on mystery shops and receive positive feedback, and when this doesn’t happen, you may feel upset and judged. However, the truth about mystery shops is that they are a tool you can utilize to your advantage! An Ellis mystery shop will show you what you’re already doing great as well as the areas you can improve upon. This will benefit you AND your rental prospects and residents and will make you more likely to get the lease. Read More

7 Important Things to Keep in Mind When it Comes to Fair Housing Compliance

By Leadership & Management: Developing Your Onsite Teams

Everyone in the multifamily industry should be familiar with the Fair Housing laws, but there is a lot to remember. Here’s a scary thought – you are held accountable and subject to consequences for violating Fair Housing laws, even if you are not aware you’re doing it! With this in mind, it’s important to carefully and thoughtfully consider policies and procedures to ensure you and your team are in compliance with the Fair Housing Act. This is especially true as you work to navigate the unfamiliar and rapidly evolving state of business during the COVID-19 pandemic. We’ll discuss some tips and ideas you can use as a sort of preventative maintenance for Fair Housing compliance. As you work through the decision-making process around your policies and procedures, remember to think beyond today. Consider the impact your decisions will have both today and further down the road. Read More



  1. All About LIHTC with Karen Graham!

    November 4, 2021 @ 1:00 pm - 1:30 pm CDT
  2. Benefits of Mindfulness + Meditation in the Workplace

    December 9, 2021 @ 1:00 pm - 1:30 pm CST