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DTSTART;TZID=America/Chicago:20211104T130000
DTEND;TZID=America/Chicago:20211104T133000
DTSTAMP:20260405T163804
CREATED:20211003T150258Z
LAST-MODIFIED:20211112T230728Z
UID:19940-1636030800-1636032600@www.epmsonline.com
SUMMARY:All About LIHTC with Karen Graham!
DESCRIPTION:When you think of LIHTC compliance in Multifamily\, your thoughts probably go to rules and regulations\, calculations\, and audits. You may even feel your blood pressure rise because you know at any time that something may go wrong with resident qualifications resulting in the loss of tax credits. \nIt’s fair to say that compliance\, in general\, gets a bad rap! \nThat’s why we are bringing Karen Graham to our Ellis | Edge2Learn webinar series to talk All About LIHTC! Karen provides online LIHTC training for Edge2Learn and is the owner of Karen Graham Consulting. In an interview format with Edge2Learn’s Pam Pederson\, let’s talk about the positives of the Low Income Housing Tax Credit Program! \nWe’ve put together the top 5 Questions that Karen receives the most and will discuss best practices so that we all feel confident\, not anxious\, about what we all do to provide homes to qualifying households. \nLet’s spend some time together at 1:00 PM CST on 11/4/21. Join us for a positive spin on LIHTC compliance! \n \nPresented by: \n \n  \n  \n  \nKaren Graham \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/all-about-lihtc-with-karen-graham/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20211104T130000
DTEND;TZID=America/Chicago:20211104T133000
DTSTAMP:20260405T163804
CREATED:20211003T150258Z
LAST-MODIFIED:20211003T150258Z
UID:22687-1636030800-1636032600@www.epmsonline.com
SUMMARY:All About LIHTC with Karen Graham!
DESCRIPTION:When you think of LIHTC compliance in Multifamily\, your thoughts probably go to rules and regulations\, calculations\, and audits. You may even feel your blood pressure rise because you know at any time that something may go wrong with resident qualifications resulting in the loss of tax credits. \nIt’s fair to say that compliance\, in general\, gets a bad rap! \nThat’s why we are bringing Karen Graham to our Ellis | Edge2Learn webinar series to talk All About LIHTC! Karen provides online LIHTC training for Edge2Learn and is the owner of Karen Graham Consulting. In an interview format with Edge2Learn’s Pam Pederson\, let’s talk about the positives of the Low Income Housing Tax Credit Program! \nWe’ve put together the top 5 Questions that Karen receives the most and will discuss best practices so that we all feel confident\, not anxious\, about what we all do to provide homes to qualifying households. \nLet’s spend some time together at 1:00 PM CST on 11/4/21. Join us for a positive spin on LIHTC compliance! \n \nPresented by: \n \n  \n  \n  \nKaren Graham \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/all-about-lihtc-with-karen-graham-2/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20211111T130000
DTEND;TZID=America/Chicago:20211111T133000
DTSTAMP:20260405T163804
CREATED:20211101T000606Z
LAST-MODIFIED:20211101T000606Z
UID:20131-1636635600-1636637400@www.epmsonline.com
SUMMARY:Overcoming Objections is Your New Opportunity!
DESCRIPTION:“Nothing…will ever be attempted if all possible objections must first be overcome” – Samuel Johnson. \nDid you know that prospective residents are showing interest in your community by stating their objections to you? This objection is your opportunity to get to know your prospect better! \nRachelle Ellington\, Performance Strategist with Ellis Partners\, will take you on a 30-minute tour of best practices to convert a prospect’s objection and turn it into your opportunity on November 11th\, at 1:00 PM CST. Our focus during this presentation will be geared towards the following: \n  \n\nUnderstanding why an objection is actually a prospect’s interest in your community\nHow to handle an objection as part of the sales process and meet the needs of your prospect\nCommunicate confidently with a prospect to work through the best solution to an objection\n\n \nPresented by: \n \n  \n  \n  \nRachelle Ellington \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/overcoming-objections-is-your-new-opportunity/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20211209T130000
DTEND;TZID=America/Chicago:20211209T133000
DTSTAMP:20260405T163804
CREATED:20210209T223956Z
LAST-MODIFIED:20211112T235443Z
UID:18387-1639054800-1639056600@www.epmsonline.com
SUMMARY:Cultivating a Zen Holiday Season
DESCRIPTION:“Joy is what happens to us when we allow ourselves to recognize how good things really are.” – Marianne Williamson. \n‘Tis the season to be jolly…but do you find that this end of the year holiday season is ultra stressful? \nIn this upcoming webinar\, certified wellness coach Alisha Leytem will guide you through some tools and techniques to create a more peaceful\, present\, and positive holiday season. These tools will support you both at work and home\, creating joy within you and extending it to those around you. You will learn: \n\nHow to maintain your self-care and prevent burning out during the holidays\nThe art of “no” and creating healthy boundaries\nHow to start and keep the peace wherever you go\n\n \nPresented by: \n \nAlisha Leytem
URL:https://www.epmsonline.com/event/cultivating-a-zen-holiday-season/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20211209T130000
DTEND;TZID=America/Chicago:20211209T133000
DTSTAMP:20260405T163804
CREATED:20211108T021249Z
LAST-MODIFIED:20211108T021249Z
UID:22688-1639054800-1639056600@www.epmsonline.com
SUMMARY:Cultivating a Zen Holiday Season
DESCRIPTION:“Joy is what happens to us when we allow ourselves to recognize how good things really are.” – Marianne Williamson. \n  \n‘Tis the season to be jolly…but do you find that this end of the year holiday season is ultra stressful? \nIn this upcoming webinar\, certified wellness coach Alisha Leytem will guide you through some tools and techniques to create a more peaceful\, present\, and positive holiday season. These tools will support you both at work and home\, creating joy within you and extending it to those around you. You will learn: \n  \n\nHow to maintain your self-care and prevent burning out during the holidays\nThe art of “no” and creating healthy boundaries\nHow to start and keep the peace wherever you go\n\n \nPresented by: \n \n  \n  \n  \nAlisha Leytem \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/cultivating-a-zen-holiday-season-2/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220113T130000
DTEND;TZID=America/Chicago:20220113T133000
DTSTAMP:20260405T163804
CREATED:20211211T181611Z
LAST-MODIFIED:20211211T181611Z
UID:20443-1642078800-1642080600@www.epmsonline.com
SUMMARY:Socialize Your Virtual Leasing
DESCRIPTION:Did you know that 72% of renters say that they would now rent an apartment sight unseen? We have watched that number grow over the past few years and many of us have already implemented virtual tours at our communities\, but how can we elevate those tours? Join Brooke Atsalis\, Marketing Director at The Management Group\, as she talks about how you can socialize your virtual leasing. During this webinar\, she will review: \n• Social media best practices\n• The latest social media trends\n• How to execute virtual tours on your social media channels \nCan’t join us live? That’s ok! Register for our webinar and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you! \n\n  \n  \n\n\n\n\n\nPresented by: \n \n  \n  \n  \nBrooke Atsalis \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/socialize-your-virtual-leasing/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220127T130000
DTEND;TZID=America/Chicago:20220127T133000
DTSTAMP:20260405T163804
CREATED:20211219T224404Z
LAST-MODIFIED:20220125T223626Z
UID:22689-1643288400-1643290200@www.epmsonline.com
SUMMARY:Avoid Turnover Through Professional Development
DESCRIPTION:The Multifamily industry\, like many\, is experiencing record high turnover and job study projections show little sign of this slowing down. Today’s employee expects more than competitive pay; with record numbers of multifamily developments and investors\, it’s more vital than ever to establish and/or enrich your professional development to retain your teams. Have no fear\, investing in your talent’s development increases their likelihood of staying with your company\, rather than leaving. Join Tyler Marker to discover how professional development can help avoid turnover in your teams by building them up for success and opportunities. \n\n  \n\n  \nIn this webinar\, you’ll walk away with: \n\nHow professional development is an employee benefit your teams are craving.\nTools and strategies you can implement immediately to bolster your professional development with your teams.\nUnderstanding how investing to develop your current talent is more affordable than recruiting when presenting your P.D. budget.\n\n\n\n\n\n\nPresented by: \n \nTyler Marker \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/avoid-turnover-through-professional-developement/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2022/01/AdobeStock_306012522-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220210T130000
DTEND;TZID=America/Chicago:20220210T133000
DTSTAMP:20260405T163804
CREATED:20220123T203551Z
LAST-MODIFIED:20220125T223723Z
UID:22690-1644498000-1644499800@www.epmsonline.com
SUMMARY:5 Professional Behaviors That Will Get You Noticed
DESCRIPTION:Have you noticed all of the industry promotions and changes posted daily on Linked In? People are making major moves to other firms. Others are staying at their companies and being recognized and promoted for their contributions and commitment. \nWant to be one of those people? \nAre you working with a company that you enjoy but feel like you need or deserve more attention and opportunity? Companies are discovering that they need to get much better at this if they want to survive the resignation tsunami. \nBut noticing you may not be just up to the company…..its also up to you! Now is the time to rethink old habits that may no longer be serving you well. This is a time of disruption in talent. The spotlight is on and it is the perfect time to get noticed. \nHere’s just one of 5 behaviors that you need to change …. \nThe State of Being Stuck – One of your biggest roadblocks may be your own feeling that you’re stuck! Do you feel like something is preventing you from moving forward? Do you feel like people around you have no idea what you’re capable of achieving? Is it circumstantial? Is it an embedded company issue? Or are you on auto-pilot? \nUnfortunately\, this is an old habit that literally stands in your way because\, over time\, you have come to believe it! And it gets in the way of this situation\, this moment\, this challenge. You’re just reacting in a way that has become comfortable for you over time. Are you truly present for what you are doing or could be doing? In other words\, you actually have the opportunity to stand out right in front of you – but you may not see it. \nYou are not stuck! You are not without opportunity. Be present. See today for what it is. \nJoin Susan Weston\, President of the Susan Weston Company on 2/10/22 where she will also share these four other behaviors to apply: \n\nThe Art of Self-Promotion\nA Clear Vision of Your Future\nThe Limits of Expertise\nAvoid the Perfection Trap\n\n \n\n\nPresented by: \n \nSue Weston \nReturn to Webinars
URL:https://www.epmsonline.com/event/5-professional-behaviors-that-will-get-you-noticed/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220224T130000
DTEND;TZID=America/Chicago:20220224T133000
DTSTAMP:20260405T163804
CREATED:20220207T030206Z
LAST-MODIFIED:20220207T030206Z
UID:22813-1645707600-1645709400@www.epmsonline.com
SUMMARY:The Struggle Is Real: The Importance of Mental Health and Wellbeing
DESCRIPTION:As an essential industry\, we all gave a lot of ourselves during the pandemic. The high level of stress and struggle is real. The rising customer demands\, vast unknowns\, and ever-changing landscape has had a negative effect on mental health and overall well-being. Attend this virtual session to learn from Amy Dilisio how to recharge your batteries to ultimately be well while at work as well as off the clock. \nAttendees will takeaway the following: \n\nUnderstand the importance of mental health and wellness to you\, your team\, and your company\nLearn practical tips to become healthier and real-life strategies that provide immediate relief\nDiscover a long term strategy to maintain and protect wellness professionally as well as personally\n\nCan’t join us live? That’s ok! Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you! \n \n\n\nPresented by: \n \nAmy Kosnikowski Dilisio \nReturn to Webinars
URL:https://www.epmsonline.com/event/the-struggle-is-real-the-importance-of-mental-health-and-wellbeing/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220310T130000
DTEND;TZID=America/Chicago:20220310T133000
DTSTAMP:20260405T163804
CREATED:20220221T020820Z
LAST-MODIFIED:20220221T024951Z
UID:23235-1646917200-1646919000@www.epmsonline.com
SUMMARY:You Can Do Anything in Multifamily!
DESCRIPTION:Join us on March 10th at 1:00 PM CST for our exclusive interview with the 2021 IREM 30 Under 30 Recipient\, Blythe Bland\, Training Manager with RangeWater Real Estate in Atlanta\, Georgia! \nWhat does it take to be recognized nationally for your contribution to property management? We’ll find out by having a casual discussion with Blythe as she answers this and other questions. Find inspiration to reach beyond your daily responsibilities and make a difference for all of us in the Multifamily industry. \nAnd leaders\, this conversation is also for you as Blythe will let us know how she received the motivation she needed to take her career to the next level. We’ve been reading all about the great resignation\, and as leaders\, we need to know how to encourage our team members to shine. (Which\, in turn\, enables them to be the best for you.) We will also talk about the best practices that Blythe utilizes to deal with the day-to-day pressures of our business\, especially the past 2 years when we had so many interruptions\, setbacks\, and challenges. \nThis complimentary Ellis | Edge2Learn webinar will be beneficial for all team members and positions\, so be sure to register and save the date! \nCan’t join us live? That’s ok! Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you! \n \n\n\nPresented by: \n \nBlythe Bland \nReturn to Webinars
URL:https://www.epmsonline.com/event/you-can-do-anything-in-multifamily/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220324T130000
DTEND;TZID=America/Chicago:20220324T133000
DTSTAMP:20260405T163804
CREATED:20220307T212219Z
LAST-MODIFIED:20220307T215159Z
UID:23421-1648126800-1648128600@www.epmsonline.com
SUMMARY:The F-Word is the New Damn!
DESCRIPTION:In Business Matters\, Manners Matter… What is Proper Onsite Behavior? \nAnother fun motivational webinar with Rick Ellis!Don’t worry! It’s not the F-Word you may be thinking of when you see that title! Rick will be discussing the proper behavior for those who work in our multifamily leasing\, management\, and corporate offices. As Rick says\, “In Business Matters\, Manners Matter.” \nIn this power-packed webinar\, Rick will review proper language in the office. He’ll also review options for working in “toxic” offices and when these conversations may approach harassment. And\, what is the proper onsite behavior? What are considered proper relationships with coworkers\, prospects\, and residents? What is considered proper business casual attire in property management? Rick will chat about these business etiquette practices that we can all utilize. Bonus! His handout will be provided to share with your team. \nAnd of course\, Rick will share his favorite F-Word\, which is one you can actually use! In fact\, this word\, when used\, can make any business setting better\, more comfortable\, and productive. \nCan’t join us live? That’s ok! Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you! \n\n \n  \n\nPresented by: \n\n  \n \nRick Ellis \nReturn to Webinars
URL:https://www.epmsonline.com/event/the-f-word-is-the-new-damn/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220407T130000
DTEND;TZID=America/Chicago:20220407T133000
DTSTAMP:20260405T163804
CREATED:20220326T012031Z
LAST-MODIFIED:20220326T012031Z
UID:23807-1649336400-1649338200@www.epmsonline.com
SUMMARY:Professional Development:  Are We Doing It Right?  The Difference Between Engaging & Irritating
DESCRIPTION:Engaged employees work for a purpose (especially millennials!). Do they know your company’s WHY? \n\nCreating genuinely engaging training keeps employees involved in accomplishing your company’s goals.  Let’s focus on enticing our employees with an education that improves retention versus irritating employees with a one-size-fits-all training program.\n\nEmployees who feel vested and included in their professional development build loyalty to their company.  Irritated employees who feel overwhelmed with training tasks they don’t believe align with their goals may seek other opportunities.\n\nThis power-packed presentation will guide leaders to evaluate training programs and employees with individuality at the forefront.\n\nLearning Objectives:\n\n\nUnderstand what causes employees to become irritated and the impact of disengagement on your bottom line.\nExamine your role and responsibility to engage and develop employees.\nUnderstand the importance of earning their endorsement and loyalty.\nExplore ways to learn the needs and goals of employees.\nLearn how to help them grow so they won’t go!\n\n\n\nCan’t join us live?  That’s ok!  Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you! \n \n  \n\nPresented by: \n\n \nTyler Marker \n  \n  \n \nShawn Reynolds \n  \n  \n \nPam Pederson \n  \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/professional-development-are-we-doing-it-right/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220421T130000
DTEND;TZID=America/Chicago:20220421T133000
DTSTAMP:20260405T163804
CREATED:20220403T211432Z
LAST-MODIFIED:20220403T211432Z
UID:24104-1650546000-1650547800@www.epmsonline.com
SUMMARY:Creating a Learning Culture - Blending Live Training with Online Training
DESCRIPTION:Rachelle Ellington will take us on a learning journey to demonstrate the best practices of Blending Live Training with Online Training! It’s more than learning; it’s a learning culture! \nChanging or building a culture around training\, especially if there is already negativity\, starts with one person whispering\, “Hey\, I think we can do better\, and here is an idea\,” or “Hey\, we can do better\, and I need your help.” \nRachelle will discuss why the Training & Development team should be the common factor for all departments to truly shift an organization’s health around learning/training/education. Bright minds can connect ALL departments with their experience\, knowledge\, and sheer excitement in helping others with professional development—no matter what department or title. A blended approach to what can be offered will provide a culture shift that builds bench strength\, empowerment\, and stability for your team. \n\nWhat does training mean to your organization? Eek! Yay! or Do you mean more than Fair Housing and Sexual Harassment?\nEngagement\, Stakeholders\, and buy-in start with people. You can lead them to a learning platform\, but then what?\nBlended approach basics. Online\, Virtual\, Live\, self-assign. So many options and where to start!\nWIIFM & Us. How more than one option will entice your current team and new hires.\nThink big picture and start small. Engaging the larger group will take some time\, but it will spread like wildfire once a few see the success!\n\n\nCan’t join us live?  That’s ok!  Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you! \n\n \n  \n\nPresented by: \n\n  \n \nRachelle Ellington \n  \n  \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/creating-a-learning-culture-blending-live-training-with-online-training/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220519T130000
DTEND;TZID=America/Chicago:20220519T133000
DTSTAMP:20260405T163804
CREATED:20220411T000530Z
LAST-MODIFIED:20220503T155541Z
UID:24227-1652965200-1652967000@www.epmsonline.com
SUMMARY:Lease Like a Pro!
DESCRIPTION:A Leasing webinar by the one and only Donna Hickey\, Professional Speaker/Author/Consultant!\nOh\, man\, 2020 and 2021 were crazy years\, and here we are in 2022\, you want to become someone new?! \nA leasing “Rock Star”!!! \nIn this fast-paced 30-minute leasing training showdown\, we will shake out new and improved leasing techniques. Whether you are affordable housing\, market rate\, new construction\, or legacy\, there is something for you. \nDo you work in a high-rise\, garden-style community or boutique property? Do you manage a senior building\, a renovation\, or Tax Credit? Donna can give you hints and tips to gain a higher than 33% closing ratio! \nStill in the trenches’ even after 42 years in the industry\, Donna Hickey has seen property management from many perspectives. Having started in leasing\, she has touched most positions. Today she is running a property in Chicago with 1115 apartments\, five towers\, 3000 residents\, and 40 staff members. After three years\, she maintained a 96 % occupancy\, less than 1.8 % delinquency\, and only had five residents who did not pay related to covid. Lastly\, the NRI increased by 8%. \nHow did Donna make this happen? \nSince 2000\, Donna has owned and managed her own consultant company strictly for the multifamily industry. She has worked all over the country\, providing workshops\, lease-up\, and a series of management roles. If you are willing to put in the effort\, you will reap the fruit of the proverbial leasing tree! She knows this to be true. \nIf you’re not diving on the phone when it rings\, who is – Telephone Techniques that work on the first call. Follow up and scripts no one else is using. Touring Tips\, dialog that moves past talking about the weather and the price of gas. \nCan’t join us live? That’s ok! Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you! \n\n \n  \n\nPresented by: \n\n \nDonna Hickey \n  \n  \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/lease-like-a-pro/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220526T130000
DTEND;TZID=America/Chicago:20220526T133000
DTSTAMP:20260405T163804
CREATED:20220509T014617Z
LAST-MODIFIED:20220509T015426Z
UID:24916-1653570000-1653571800@www.epmsonline.com
SUMMARY:Better Calls for Better Maintenance Efficiency - Service Matters!
DESCRIPTION:Better Calls for Better Maintenance Efficiency with Craig Bartholomew and Krista Washbourne and moderated by Elizabeth Hansen with Interplay Learning! \nHear from Multifamily experts Craig Bartholomew and Krista Washbourne on the secrets to more effective maintenance calls. Our presenters will discuss all of the following topics in just 30 minutes! \n\nHow to utilize the Diagnostic Tree to its total capacity\nThe power of early and correct diagnosis\nHow better training helps mitigate diagnostic errors\nTips and tricks for accurately closed service requests\n\nCan’t join us live? That’s ok! Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you! \n\n \n\nPresented by: \n\n \nBartholomew Craig \n  \n \nKrista Washbourne \n  \n  \n \nElizabeth Hansen – Moderator \n  \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/better-calls-for-better-maintenance-efficiency-service-matters/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220609T130000
DTEND;TZID=America/Chicago:20220609T133000
DTSTAMP:20260405T163804
CREATED:20220516T024744Z
LAST-MODIFIED:20220525T130825Z
UID:25099-1654779600-1654781400@www.epmsonline.com
SUMMARY:There's No App for THAT!  Providing Personal Customer Service and Utilizing Technology
DESCRIPTION:Jerry Norman\, Director of Multifamily Marketing with Pedcor Management | Pedcor Homes will discuss how we incorporate technology into Property Management without losing the personal touch. There is no App that will provide personal customer service. \nLet’s look at what we do for a living in Multifamily. We provide a basic need of providing housing with sales and ongoing customer service. We can’t effectively do that solely using technology. At one time\, the typical renter was a future home buyer\, renting until they could afford a home. Our typical target market was defined as 21 to 34 years old. This demographic has certainly changed\, and even more since the pandemic. \nOur customer today is very different. Owning a home is not necessarily the “American Dream\,” and people have realized that owning a home may not be the answer it once was (and homes have recently become cost-prohibitive). Now we have “renters by choice.” \nWhat does this all mean? The “basics” of property management have not changed. It’s still providing housing and GREAT customer service. It’s how we communicate with the various generations we serve that has changed. And while there are a lot of Apps out there\, there is still no App that will provide personalized customer service. \nCan’t join us live? That’s ok! Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you! \n\n \n\nPresented by: \n\n \nJerry Norman \n  \n  \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/theres-no-app-for-that-providing-personal-customer-service-and-utilizing-technology/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220630T130000
DTEND;TZID=America/Chicago:20220630T133000
DTSTAMP:20260405T163804
CREATED:20220610T222031Z
LAST-MODIFIED:20220610T222031Z
UID:25654-1656594000-1656595800@www.epmsonline.com
SUMMARY:The Six G.O.L.D. Keys to Well-Being - A Book Tour with Alisha Leytem
DESCRIPTION:Do you find that your stress affects your physical health and emotional well-being? Do you desire more fulfillment and balance in your life? Do you want to experience more peace? You’re not alone – stress is one of the biggest epidemics in our modern lives! In this webinar\, wellness coach and author Alisha Leytem will share a robust framework from her book\, The Six G.O.L.D. Keys to Well-Being to help you unlock more significant levels of health and happiness. \nYou will learn: \n\nA basic understanding of the Six Keys to Well-Being so that you can unlock your best self and positively affect those around you – from your family to your coworkers.\nDown-to-earth and practical tools that will easily fit into your lifestyle to help you live more efficiently.\nBefore the webinar\, you can take a free five-minute “6 Keys To Well-Being Assessment” and receive your results. In the webinar\, you will learn how to leverage your assessment results.\n\nCan’t join us live? That’s ok! Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when convenient for you! \n\n \n\nPresented by: \n\n \nAlisha Leytem \n  \n  \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/the-six-g-o-l-d-keys-to-well-being-a-book-tour-with-alisha-leytem/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220728T130000
DTEND;TZID=America/Chicago:20220728T133000
DTSTAMP:20260405T163804
CREATED:20220706T182453Z
LAST-MODIFIED:20220721T125729Z
UID:26133-1659013200-1659015000@www.epmsonline.com
SUMMARY:What's the Big Deal About Generational Leasing?
DESCRIPTION:DATE CHANGE – 7/28/22\n\nPower Leasing that Works for ALL Rental Prospects! Rick Ellis will take us on a tour of what really works when you are leasing to several demographics. #YesPlease\n\nHe’s going to be stirring up some controversy too!  That makes it more fun!  Example:  Do you really need a different approach to marketing to each unique generation?”\n\nWhat do you think?  We have several unique generations\, but are they really that different?  Studies have shown these demographics may have more in common than once thought!\n\nIn this webinar\, Rick will discuss the differences between generations and the immense similarities!  He’ll also talk about the strategy that will work across all generations!\n\nCan’t join us live?  That’s ok!  Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you!\n\n\n\nPresented by: \n\n \nRick Ellis \n  \n  \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/whats-the-big-deal-about-generational-leasing/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220811T130000
DTEND;TZID=America/Chicago:20220811T133000
DTSTAMP:20260405T163804
CREATED:20220729T182248Z
LAST-MODIFIED:20220729T182248Z
UID:26858-1660222800-1660224600@www.epmsonline.com
SUMMARY:New and Noteworthy! FRAUD in Multifamily 2022
DESCRIPTION:Join national speaker and Vice President of TransUnion\, Maitri Johnson\, as she highlights what is new and noteworthy when combating fraud in Multifamily in 2022! \n\nDo you know what this fraud looks like today?\nDo you have tools in place to help you reduce the risk of fraud?\nDo you know the different types of fraud that could happen to you and your company?\nHow do you put a fraud reduction plan in place?\n\nGet the answers to these questions and much more in this dynamic and thought-provoking session on the state of fraud in Multifamily. \nCan’t join us live?  That’s ok!  Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you!\n\n\n\nPresented by: \n\n \nMaitri Johnson \n  \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/new-and-noteworthy-fraud-in-multifamily-2022/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220825T130000
DTEND;TZID=America/Chicago:20220825T133000
DTSTAMP:20260405T163804
CREATED:20220729T192444Z
LAST-MODIFIED:20220815T024733Z
UID:26862-1661432400-1661434200@www.epmsonline.com
SUMMARY:Embracing Change in Multifamily
DESCRIPTION:Embracing Change in Multifamily!  An exclusive interview with Andee Myatt\, Multifamily Executive\, on 8/25 at 1:00 PM CST. \n\nHow do we deal with change in Multifamily when this industry changes daily?  We’ll find out best practices with Andee Myatt\, who has vast experience dealing with all things CHANGE!\n\nWe’ll discuss:\n\n\n\nHow does Andee define change management in the Multifamily industry?\nIf a Multifamily company is implementing major changes (such as new software or expansion)\, what advice does Andee have for success?\nWhat are some examples of things Andee knows not to do when implementing change?\nHow has Andee’s change philosophy been utilized in Multifamily?\nAs an individual or employee that is dealing with multiple changes from upper management\, what words of wisdom does Andee share to combat the stress?\n\n\n\nCan’t join us live? That’s ok! Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you! \n \n\n\n\nPresented by: \n\nAndee Myatt \n  \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/embracing-change-in-multifamily/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220908T130000
DTEND;TZID=America/Chicago:20220908T133000
DTSTAMP:20260405T163804
CREATED:20220729T194008Z
LAST-MODIFIED:20220828T234554Z
UID:26864-1662642000-1662643800@www.epmsonline.com
SUMMARY:Your 2022 Cybersecurity Awareness Update
DESCRIPTION:Learn the Dos and Don’ts and Become a Human “Firewall”!\n\nTravis Street\, President and CEO of CTS Multifamily IT Solutions will share the most current Cybersecurity updates to keep your computers\, laptops\, and tablets safe and secure!\n\nDuring the webinar\, Travis will discuss: \n\nWhat cybersecurity awareness means\nWhy cybersecurity awareness is crucial\nCommon pitfalls to be made aware of\, especially in 2022\nHow to avoid becoming a victim of cyber-attacks\n\nCTS has specialized in the multifamily industry since 2001 and has helped many multifamily peers with their digital transition. \n\nCan’t join us live?  That’s ok!  Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you!\n\n\n\n\nPresented by: \n\n \nTravis Street \n  \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/your-2022-cybersecurity-awareness-update/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20220929T130000
DTEND;TZID=America/Chicago:20220929T133000
DTSTAMP:20260405T163804
CREATED:20220829T000614Z
LAST-MODIFIED:20220915T142141Z
UID:27810-1664456400-1664458200@www.epmsonline.com
SUMMARY:CENTRALIZED LEASING:  Stop Forcing Prospects to do Business How WE Want  (Versus How THEY Want)!
DESCRIPTION:  \nCENTRALIZED LEASING WEBINAR! \nStop Forcing Prospects to do Business How WE Want: Join us for an exclusive interview with Suzanne Hopson\, President of Operations\, and Jessica Eberbach\, Vice President of People and Culture with Tricap Residential Group\, on September 29th at 1:00 PM CST! \n\n\n\nWhy do we keep renting the same way when our entire world has changed?  Tricap Residential Group has changed the way traditional Multifamily does business and has implemented new sales strategies that get the rent and empower their employees.  (And many of their team members work remotely!) \n\n\n\nSuzanne and Jessica will give us the back story of their approach and success stories!  They will also discuss encouraging employee participation to generate new and innovative ideas. \n\n\n\nBoth Ladies have been promoting their operations strategy at national Multifamily conferences and outlets during the past few months\, and they will share the responses received from their messaging!   This webinar is a property management event you don’t want to miss! \n\n\n\nCan’t join us live for Stop Forcing Prospects to do Business How WE Want?  That’s ok!  Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you! \nPresented by:\nJessica Eberbach & Suzanne Hopson   Return to Webinars
URL:https://www.epmsonline.com/event/stop-forcing-prospects-to-do-business-how-we-want/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20221006T130000
DTEND;TZID=America/Chicago:20221006T133000
DTSTAMP:20260405T163804
CREATED:20220928T174226Z
LAST-MODIFIED:20220928T174226Z
UID:28833-1665061200-1665063000@www.epmsonline.com
SUMMARY:Get a Bigger Bang - With Your Mystery Shops!
DESCRIPTION:Get a Bigger Bang – With Your Mystery Shops:  Why do we think mystery shops are an essential development tool?  When judging is the driving force on reality shows like AGT or Iron Chef\, we need to remember that a mystery shop is not used to judge but rather to track performance to develop and guide adults on a career path.    \n\n\n\nThe Mystery Shop guides an associate to understand the company expectations for the Prospect Experience and then coaches them.  That’s it!  \n\n\n\nRachelle Ellington\, Performance Strategist with Ellis | Edge2Learn\, wants to talk about that coaching piece of Ellis Mystery Shops with you on October 6th at 1:00 PM CST.  What should that conversation after the mystery shop look like if you’re the associate that was shopped?   How does the supervisor frame that mystery shop to provide the needed coaching?  \n\n\n\nRachelle is sharing her personal experience from both sides\, combined with what Joanna Ellis’ original vision was when she created the Mystery Shop program for Multifamily almost 40 years ago.  \n\n\n\nCan’t join us live for: Get a Bigger Bang – With Your Mystery Shops!?  That’s ok!  Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when it’s convenient for you!  \n \n  \n\n\n\nPresented by:\n\n  \n  \n  \nRachelle Ellington \nReturn to Webinars
URL:https://www.epmsonline.com/event/get-a-bigger-bang-with-your-mystery-shops/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20221110T130000
DTEND;TZID=America/Chicago:20221110T133000
DTSTAMP:20260405T163804
CREATED:20221011T190437Z
LAST-MODIFIED:20221101T174953Z
UID:29089-1668085200-1668087000@www.epmsonline.com
SUMMARY:Advancing Your Multifamily Career!
DESCRIPTION:What’s the best advice when it comes to advancing your Multifamily career? A solid property management career plan provides a roadmap for your future. This\, in turn\, helps you make informed choices about your current job situation and future career moves. A broader career plan is also important in helping you stay inspired. \nMoshe Crane\, Director of Leasing & Marketing at Sage Ventures\, will be guiding us through how to advance your Multifamily career!   \nSome topics discussed will be the following: \nWhere are you now\, and where do you want to go? \nWhy do we create a new position? \nMaster your craft and write your playbook \nNetwork – Network – Network More! \nDID YOU KNOW? No one will develop your career for you; a successful career doesn’t happen by chance. To succeed\, you’ll need to know where you want to go. Develop your skills to achieve your milestones! \nCan’t join us live? That’s ok! Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when convenient for you! \nWebinar starts at 11:00 AM PT\, 12:00 PM MT\, 1:00 PM CT\, 2:00 PM ET. \n  \n \n  \n\n\n\nPresented by:\n \n  \nMoshe Crane \nReturn to Webinars
URL:https://www.epmsonline.com/event/advancing-your-multifamily-career/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20221215T130000
DTEND;TZID=America/Chicago:20221215T133000
DTSTAMP:20260405T163804
CREATED:20221115T193657Z
LAST-MODIFIED:20221212T224105Z
UID:29957-1671109200-1671111000@www.epmsonline.com
SUMMARY:The Gift of Gratitude
DESCRIPTION:Our Top 5 Multifamily Reasons to be Thankful in 2022 with Dr. Debbie Phillips! \nWhat is the Gift of Gratitude? AND what are the top 5 Multifamily Reasons to be THANKFUL for in 2022? Join us for an interview with the one and only Dr. Debbie! Did you know that gratitude has been linked to better mental health\, self-awareness\, improved relationships\, and your relationship with yourself? What you are thankful for in your life actually increases. \nGIFT is an acronym\, and Debbie will reveal what those letters stand for as she discusses our opportunity to give thanks for each other and our gifts. \nCan’t join us live? That’s ok! Register for our webinar\, and we’ll send a recording with the PowerPoint presentation so you (and your team) can follow along when convenient for you! \nOur FREE webinar starts at 11:00 AM PT\, 12:00 PM MT\, 1:00 PM CT\, and 2:00 PM ET. \n  \n\n\n\n\n \nPresented by:\n \nDr. Debbie Phillips \nReturn to Webinars
URL:https://www.epmsonline.com/event/the-gift-of-gratitude/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20230118T130000
DTEND;TZID=America/Chicago:20230118T140000
DTSTAMP:20260405T163804
CREATED:20230110T163350Z
LAST-MODIFIED:20230110T163802Z
UID:31112-1674046800-1674050400@www.epmsonline.com
SUMMARY:Two Boss Moves To Lead Into a Super 2023!
DESCRIPTION:Grace Hill and Ellis | Edge2Learn are proud to kick off an exciting webinar series on January 18\, 2023\, with transformational leadership coach Gary Gregory\, a best-selling author\, and multifamily veteran. \nDo you feel stuck\, stale\, or stagnant? You are not alone! Gary fumbled around early in his multifamily career and remained stagnant for years. But that all changed when he learned a new strategy — two boss moves that led to promotion after promotion. Even with failures along the way\, he continued to apply the boss moves and grew. Lead into a super 2023 with two boss moves that can change the trajectory of your career\, the success of your team\, and the satisfaction of your customers. \nRegister Here!  Two Boss Moves To Lead Into a Super 2023! \nOur FREE webinar starts at 11:00 AM PT\, 12:00 PM MT\, 1:00 PM CT\, and 2:00 PM ET. \n \n\n\n\n \n \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/two-boss-moves-to-lead-into-a-super-2023/
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