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DTSTART;TZID=America/Chicago:20190809T110000
DTEND;TZID=America/Chicago:20190809T113000
DTSTAMP:20260405T075713
CREATED:20190701T015639Z
LAST-MODIFIED:20190701T015639Z
UID:22628-1565348400-1565350200@www.epmsonline.com
SUMMARY:Lead Your Team to Victory Through Extreme Ownership
DESCRIPTION:Jocko Willik and Leif Baben\, authors and Navy Seals\, take leaders on a journey to discover how to drive the mission forward through full ownership while engaging and empowering the team. The leadership skills are really nothing new\, but through proper application they help leaders connect to the importance of consistently engaging those skills to enable teams to achieve the mission. You will gain insight to the key behaviors that will truly support your team in winning over and over. It all begins with you – the leader! We will explore a few key areas that drive leadership and team success including: \n  \n  \n\nOwn everything in your world\nBelieve in the mission\nNo bad teams\, only bad leaders\nBe humble and confident\nKeep it simple\n\nPresented by: \n \n  \n  \n  \n  \n  \nDebra Van Cleve \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n9:00 AM Pacific time\n10:00 AM Mountain time\n12:00 PM Eastern time
URL:https://www.epmsonline.com/event/lead-your-team-to-victory-through-extreme-ownership-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190711T130000
DTEND;TZID=America/Chicago:20190711T133000
DTSTAMP:20260405T075713
CREATED:20190826T214428Z
LAST-MODIFIED:20211113T151108Z
UID:13839-1562850000-1562851800@www.epmsonline.com
SUMMARY:Leasemakers Part IV: Closing - The Bottom Line
DESCRIPTION:Join nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS!  \nWeek 3 – The Property Tour – Strategies for demonstrating your property and showing off its best angles. \n\nYour property is the stage\, you are the actor\, and the tour is your live play!\nDiscover and show off your community’s best side….and best angles.\nBuilding trust during the demonstration.\nTechniques for showing the apartment home…stay in control!\nFeature/Benefit Selling – Determining Needs – Creating wants!\nTemperature taking questions – the pre-closing question. \n\nPresented by: \n \nRick Ellis \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/lm-part-3-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2019/08/AdobeStock_107149884-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190711T130000
DTEND;TZID=America/Chicago:20190711T133000
DTSTAMP:20260405T075713
CREATED:20190826T214428Z
LAST-MODIFIED:20190826T214428Z
UID:22630-1562850000-1562851800@www.epmsonline.com
SUMMARY:Leasemakers Part IV: Closing - The Bottom Line
DESCRIPTION:Join nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS!  \nWeek 3 – The Property Tour – Strategies for demonstrating your property and showing off its best angles. \n  \n  \n  \n\nYour property is the stage\, you are the actor\, and the tour is your live play!\nDiscover and show off your community’s best side….and best angles.\nBuilding trust during the demonstration.\nTechniques for showing the apartment home…stay in control!\nFeature/Benefit Selling – Determining Needs – Creating wants!\nTemperature taking questions – the pre-closing question. \n\nPresented by: \n \n  \n  \n  \nRick Ellis \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/lm-part-3-2-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190711T130000
DTEND;TZID=America/Chicago:20190711T133000
DTSTAMP:20260405T075713
CREATED:20190531T225026Z
LAST-MODIFIED:20211113T151221Z
UID:12758-1562850000-1562851800@www.epmsonline.com
SUMMARY:Leasemakers Part III: Demonstrating
DESCRIPTION:Join nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS!  \nWeek 3 – The Property Tour – Strategies for demonstrating your property and showing off its best angles. \n\nYour property is the stage\, you are the actor\, and the tour is your live play!\nDiscover and show off your community’s best side….and best angles.\nBuilding trust during the demonstration.\nTechniques for showing the apartment home…stay in control!\nFeature/Benefit Selling – Determining Needs – Creating wants!\nTemperature taking questions – the pre-closing question. \n\nPresented by: \n \nRick Ellis \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/lm-part-3/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2019/08/AdobeStock_107149884-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190711T130000
DTEND;TZID=America/Chicago:20190711T133000
DTSTAMP:20260405T075713
CREATED:20190531T225026Z
LAST-MODIFIED:20190531T225026Z
UID:22627-1562850000-1562851800@www.epmsonline.com
SUMMARY:Leasemakers Part III: Demonstrating
DESCRIPTION:Join nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS!  \nWeek 3 – The Property Tour – Strategies for demonstrating your property and showing off its best angles. \n  \n  \n  \n\nYour property is the stage\, you are the actor\, and the tour is your live play!\nDiscover and show off your community’s best side….and best angles.\nBuilding trust during the demonstration.\nTechniques for showing the apartment home…stay in control!\nFeature/Benefit Selling – Determining Needs – Creating wants!\nTemperature taking questions – the pre-closing question. \n\nPresented by: \n \n  \n  \n  \nRick Ellis \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/lm-part-3-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190613T130000
DTEND;TZID=America/Chicago:20190613T133000
DTSTAMP:20260405T075713
CREATED:20190509T162239Z
LAST-MODIFIED:20211113T151322Z
UID:12501-1560430800-1560432600@www.epmsonline.com
SUMMARY:Managing to Lead
DESCRIPTION:This webinar will explore finding those moments to act like a leader while you’re managing the details! Each day presents opportunities to step up and lead\, even in such day-to-day matters as training employees for new skills or settling a dispute between staff. We’ll cover a range of topics to strengthen your leadership skills such as: \n\nThe changing workplace and staff \nCommon leadership mistakes \nTips to address staff problems and issues \nLeadership through staff meetings and activities \nSuggestions to help you get comfortable through management duties\n\nPresented by: \n \nSue Weston \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/managing-to-lead/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2019/05/AdobeStock_70740876-300x188-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190613T130000
DTEND;TZID=America/Chicago:20190613T133000
DTSTAMP:20260405T075713
CREATED:20190509T162239Z
LAST-MODIFIED:20190509T162239Z
UID:22626-1560430800-1560432600@www.epmsonline.com
SUMMARY:Managing to Lead
DESCRIPTION:This webinar will explore finding those moments to act like a leader while you’re managing the details! Each day presents opportunities to step up and lead\, even in such day-to-day matters as training employees for new skills or settling a dispute between staff. We’ll cover a range of topics to strengthen your leadership skills such as: \n  \n  \n  \n\nThe changing workplace and staff \nCommon leadership mistakes \nTips to address staff problems and issues \nLeadership through staff meetings and activities \nSuggestions to help you get comfortable through management duties\n\nPresented by: \n \n  \n  \n  \nSue Weston \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/managing-to-lead-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190509T130000
DTEND;TZID=America/Chicago:20190509T133000
DTSTAMP:20260405T075713
CREATED:20190325T234734Z
LAST-MODIFIED:20211113T151449Z
UID:11672-1557406800-1557408600@www.epmsonline.com
SUMMARY:Fumbles\, Bumbles & Apologies
DESCRIPTION:As rental rates continue to climb\, many onsite teams struggle to respond effectively or even apologize for the community’s higher rates. Why oh why? Gain solutions to combat fumbles to successfully discuss and respond with the reasons your community is worth every penny. Amy will share four easy steps to prove value that will reduce stress and increase success immediately with renewals and new residents alike.  \nIn this webinar\, you will: \n\nDiscover the inside secrets on pricing strategy and why it matters \nIncrease your confidence by utilizing market know-how and how to use it to your advantage \nGain the ideal responses to common questions & top rate concerns of new & current residents\n\nPresented by: \n \nAmy Kosnikowski Dilisio \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/fumbles-bumbles-apologies/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2019/03/iStock-638884032-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190509T130000
DTEND;TZID=America/Chicago:20190509T133000
DTSTAMP:20260405T075713
CREATED:20190325T234734Z
LAST-MODIFIED:20190325T234734Z
UID:22625-1557406800-1557408600@www.epmsonline.com
SUMMARY:Fumbles\, Bumbles & Apologies
DESCRIPTION:As rental rates continue to climb\, many onsite teams struggle to respond effectively or even apologize for the community’s higher rates. Why oh why? Gain solutions to combat fumbles to successfully discuss and respond with the reasons your community is worth every penny. Amy will share four easy steps to prove value that will reduce stress and increase success immediately with renewals and new residents alike.  \n  \n  \nIn this webinar\, you will: \n\nDiscover the inside secrets on pricing strategy and why it matters \nIncrease your confidence by utilizing market know-how and how to use it to your advantage \nGain the ideal responses to common questions & top rate concerns of new & current residents\n\nPresented by: \n \n  \n  \n  \nAmy Kosnikowski Dilisio \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/fumbles-bumbles-apologies-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190418T130000
DTEND;TZID=America/Chicago:20190418T133000
DTSTAMP:20260405T075713
CREATED:20190206T174116Z
LAST-MODIFIED:20211113T151610Z
UID:11344-1555592400-1555594200@www.epmsonline.com
SUMMARY:LEASEMAKERS Part II - Onsite Greeting and Qualifying
DESCRIPTION:Register now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 2 – The Onsite Greeting and Qualifying – Creating trust and a positive relationship.   \n• Making a GREAT first impression using your home field advantage\n• Getting in sync with your prospect\n• The 5 Ss of Greeting\n• The qualifying process – Creating trust and confidence\n• Guest Card Basics – Let’s chat and be friends.\n• Initial and critical qualifying questions\n• Plus more probing questions that reveal the prospects real motivation to move.  \nPresented by: \n \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/onsite-greeting-and-qualifying-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2019/02/AdobeStock_108601766-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190418T130000
DTEND;TZID=America/Chicago:20190418T133000
DTSTAMP:20260405T075713
CREATED:20190206T174116Z
LAST-MODIFIED:20190206T174116Z
UID:22623-1555592400-1555594200@www.epmsonline.com
SUMMARY:LEASEMAKERS Part II - Onsite Greeting and Qualifying
DESCRIPTION:Register now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 2 – The Onsite Greeting and Qualifying – Creating trust and a positive relationship.   \n  \n• Making a GREAT first impression using your home field advantage\n• Getting in sync with your prospect\n• The 5 Ss of Greeting\n• The qualifying process – Creating trust and confidence\n• Guest Card Basics – Let’s chat and be friends.\n• Initial and critical qualifying questions\n• Plus more probing questions that reveal the prospects real motivation to move.  \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/onsite-greeting-and-qualifying-2-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190314T130000
DTEND;TZID=America/Chicago:20190314T134500
DTSTAMP:20260405T075713
CREATED:20190308T141209Z
LAST-MODIFIED:20211113T151738Z
UID:11556-1552568400-1552571100@www.epmsonline.com
SUMMARY:LEASEMAKERS Part I - Powerful Telephone Techniques
DESCRIPTION:  \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 1 – The Telephone Call – POWERFUL Telephone Techniques (45 in-your-face minutes!) \nTurn your telephone into your most powerful leasing tool. \n\nThe telephone leasing presentation outline – simplify your approach!\nThe telephone dilemma…and how to resolve it.\nYour #1 Objective: Get the prospect to the property RIGHT NOW!\n6 Steps to make each call a success! \nEssential Telephone Leasing Tools \nGaining Control of the conversation. \nQualifying on the Telephone – The Amazing Guest Card \nDemonstrating your community over the phone – Painting Word Pictures \nSecuring the onsite appointment – Getting the prospect to your property…RIGHT NOW!\n\nPresented by: \n \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n10:00 AM Pacific time\n11:00 AM Mountain time\n1:00 PM Eastern time
URL:https://www.epmsonline.com/event/leasemakers-part-1-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2019/03/AdobeStock_89007515-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190314T130000
DTEND;TZID=America/Chicago:20190314T134500
DTSTAMP:20260405T075713
CREATED:20190308T141209Z
LAST-MODIFIED:20190308T141209Z
UID:22624-1552568400-1552571100@www.epmsonline.com
SUMMARY:LEASEMAKERS Part I - Powerful Telephone Techniques
DESCRIPTION:  \n \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 1 – The Telephone Call – POWERFUL Telephone Techniques (45 in-your-face minutes!) \n  \nTurn your telephone into your most powerful leasing tool. \n\nThe telephone leasing presentation outline – simplify your approach!\nThe telephone dilemma…and how to resolve it.\nYour #1 Objective: Get the prospect to the property RIGHT NOW!\n6 Steps to make each call a success! \nEssential Telephone Leasing Tools \nGaining Control of the conversation. \nQualifying on the Telephone – The Amazing Guest Card \nDemonstrating your community over the phone – Painting Word Pictures \nSecuring the onsite appointment – Getting the prospect to your property…RIGHT NOW!\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n10:00 AM Pacific time\n11:00 AM Mountain time\n1:00 PM Eastern time
URL:https://www.epmsonline.com/event/leasemakers-part-1-2-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190307T130000
DTEND;TZID=America/Chicago:20190307T134500
DTSTAMP:20260405T075713
CREATED:20190206T173435Z
LAST-MODIFIED:20190804T215915Z
UID:11340-1551963600-1551966300@www.epmsonline.com
SUMMARY:LEASEMAKERS Part I - Powerful Telephone Techniques
DESCRIPTION:  \n \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 1 – The Telephone Call – POWERFUL Telephone Techniques (45 in-your-face minutes!) \n  \nTurn your telephone into your most powerful leasing tool. \n\nThe telephone leasing presentation outline – simplify your approach!\nThe telephone dilemma…and how to resolve it.\nYour #1 Objective: Get the prospect to the property RIGHT NOW!\n6 Steps to make each call a success! \nEssential Telephone Leasing Tools \nGaining Control of the conversation. \nQualifying on the Telephone – The Amazing Guest Card \nDemonstrating your community over the phone – Painting Word Pictures \nSecuring the onsite appointment – Getting the prospect to your property…RIGHT NOW!\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n10:00 AM Pacific time\n11:00 AM Mountain time\n1:00 PM Eastern time
URL:https://www.epmsonline.com/event/leasemakers-part-1/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190307T130000
DTEND;TZID=America/Chicago:20190307T134500
DTSTAMP:20260405T075713
CREATED:20190206T173435Z
LAST-MODIFIED:20190206T173435Z
UID:22622-1551963600-1551966300@www.epmsonline.com
SUMMARY:LEASEMAKERS Part I - Powerful Telephone Techniques
DESCRIPTION:  \n \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 1 – The Telephone Call – POWERFUL Telephone Techniques (45 in-your-face minutes!) \n  \nTurn your telephone into your most powerful leasing tool. \n\nThe telephone leasing presentation outline – simplify your approach!\nThe telephone dilemma…and how to resolve it.\nYour #1 Objective: Get the prospect to the property RIGHT NOW!\n6 Steps to make each call a success! \nEssential Telephone Leasing Tools \nGaining Control of the conversation. \nQualifying on the Telephone – The Amazing Guest Card \nDemonstrating your community over the phone – Painting Word Pictures \nSecuring the onsite appointment – Getting the prospect to your property…RIGHT NOW!\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n10:00 AM Pacific time\n11:00 AM Mountain time\n1:00 PM Eastern time
URL:https://www.epmsonline.com/event/leasemakers-part-1-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190207T130000
DTEND;TZID=America/Chicago:20190207T133000
DTSTAMP:20260405T075713
CREATED:20181216T220825Z
LAST-MODIFIED:20211113T151850Z
UID:11021-1549544400-1549546200@www.epmsonline.com
SUMMARY:Top Negotiating Tools
DESCRIPTION:Register now \nEveryone uses negotiation to get what they want\, whether they’re trying to talk down the price of a car or add more services for the same cost. When you enter a negotiating situation\, you need to be on your game and recognize the other party will try to tip the scales in their favor. \nLearn the 6 steps that will not only simplify the process\, but help you negotiate more successfully. We’ll also look at the 10 usual and not so usual ways people try to best you at the table. You can put these skills to use when you negotiate: \n• Additional services from a supplier\n• More marketing budget money\n• A fairer split of work order tickets\n• A trade-off for a quiet day at home \nAny negotiation takes skills. Learn these tips from a nationally recognized attorney and negotiation expert to position yourself for success! \nPresented by: \n \nSusan Weston \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/seven-power-words-and-phrases-in-sales/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/12/iStock-604004296-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190207T130000
DTEND;TZID=America/Chicago:20190207T133000
DTSTAMP:20260405T075713
CREATED:20181216T220825Z
LAST-MODIFIED:20181216T220825Z
UID:22620-1549544400-1549546200@www.epmsonline.com
SUMMARY:Top Negotiating Tools
DESCRIPTION:Register now \nEveryone uses negotiation to get what they want\, whether they’re trying to talk down the price of a car or add more services for the same cost. When you enter a negotiating situation\, you need to be on your game and recognize the other party will try to tip the scales in their favor. \nLearn the 6 steps that will not only simplify the process\, but help you negotiate more successfully. We’ll also look at the 10 usual and not so usual ways people try to best you at the table. You can put these skills to use when you negotiate: \n• Additional services from a supplier\n• More marketing budget money\n• A fairer split of work order tickets\n• A trade-off for a quiet day at home \nAny negotiation takes skills. Learn these tips from a nationally recognized attorney and negotiation expert to position yourself for success! \nPresented by: \n \n  \n  \n  \nSusan Weston \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/seven-power-words-and-phrases-in-sales-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190110T130000
DTEND;TZID=America/Chicago:20190110T133000
DTSTAMP:20260405T075713
CREATED:20190108T150837Z
LAST-MODIFIED:20211113T151956Z
UID:11133-1547125200-1547127000@www.epmsonline.com
SUMMARY:Seven Power Words and Phrases in Sales
DESCRIPTION:Register now \nSales professionals\, your words are powerful! What you say and how you say it is often the difference between making or losing the sale. Sell with confidence and help your customers choose the perfect home by using these power words and phrases in your sales presentations. \nIn this webinar you’ll discover: \n* How to take control of your sales conversations\n* The word that is a sales killer and what you should say instead\n* What to say when the customer asks you for something you don’t have\n* How to sell with confidence  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/avoiding-six-common-mistakes-salses-professionals-make-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2019/01/AdobeStock_97205073-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20190110T130000
DTEND;TZID=America/Chicago:20190110T133000
DTSTAMP:20260405T075713
CREATED:20190108T150837Z
LAST-MODIFIED:20190108T150837Z
UID:22621-1547125200-1547127000@www.epmsonline.com
SUMMARY:Seven Power Words and Phrases in Sales
DESCRIPTION:Register now \nSales professionals\, your words are powerful! What you say and how you say it is often the difference between making or losing the sale. Sell with confidence and help your customers choose the perfect home by using these power words and phrases in your sales presentations. \nIn this webinar you’ll discover: \n* How to take control of your sales conversations\n* The word that is a sales killer and what you should say instead\n* What to say when the customer asks you for something you don’t have\n* How to sell with confidence  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/avoiding-six-common-mistakes-salses-professionals-make-2-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181213T130000
DTEND;TZID=America/Chicago:20181213T133000
DTSTAMP:20260405T075713
CREATED:20181104T181750Z
LAST-MODIFIED:20211113T152108Z
UID:10781-1544706000-1544707800@www.epmsonline.com
SUMMARY:Avoiding the Six Common Mistakes Sales Professionals Make
DESCRIPTION:Register now \nEvery day\, sales and leasing professionals make common mistakes that get in the way of making the sale! The hard part is you may not even know you’re doing the very things that are making it harder to close the deal.  \nIn this webinar you’ll learn:  \n\nThe right time and wrong time to ask for the sale \nWhat to focus on during the sales presentation \nThe importance of preparation and flexibility \nHow to set yourself up for success every day \n\nWhether you’re new to multifamily sales and leasing or are an industry veteran\, you’ll discover something in this webinar that you can apply right away to boost your sales and leasing game.  \nPresented by: \n \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/avoiding-six-common-mistakes-salses-professionals-make/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/11/iStock-628471682-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181213T130000
DTEND;TZID=America/Chicago:20181213T133000
DTSTAMP:20260405T075713
CREATED:20181104T181750Z
LAST-MODIFIED:20181104T181750Z
UID:22619-1544706000-1544707800@www.epmsonline.com
SUMMARY:Avoiding the Six Common Mistakes Sales Professionals Make
DESCRIPTION:Register now \nEvery day\, sales and leasing professionals make common mistakes that get in the way of making the sale! The hard part is you may not even know you’re doing the very things that are making it harder to close the deal.  \n  \nIn this webinar you’ll learn:  \n\nThe right time and wrong time to ask for the sale \nWhat to focus on during the sales presentation \nThe importance of preparation and flexibility \nHow to set yourself up for success every day \n\nWhether you’re new to multifamily sales and leasing or are an industry veteran\, you’ll discover something in this webinar that you can apply right away to boost your sales and leasing game.  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/avoiding-six-common-mistakes-salses-professionals-make-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181108T130000
DTEND;TZID=America/Chicago:20181108T133000
DTSTAMP:20260405T075713
CREATED:20181015T184203Z
LAST-MODIFIED:20211113T152227Z
UID:10653-1541682000-1541683800@www.epmsonline.com
SUMMARY:Stop the Stinkin' Thinkin'
DESCRIPTION:Register now \nLet’s cut to the chase. Every apartment community has one – the ‘loser’ apartment. It could be the location\, features\, or something else\, but for whatever reason\, we can’t seem to get it leased. With every potential renter\, our internal sales/marketing voice demands: “I think I can… find the beauty. I think I can… turn the negative into a positive\,” but deep down we just know this particular unit  is ‘the little apartment that can’t’.  \nJoin us as together we are reminded of three very important lessons:  \n1. It’s not for you…it’s for them. \n2. Stop the stinkin’ thinkin’ \n3.The goal is still the goal. \nPresented by: \n \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/stop-the-stinkin-thinkin-2018/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/09/iStock-509417738-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181108T130000
DTEND;TZID=America/Chicago:20181108T133000
DTSTAMP:20260405T075713
CREATED:20181015T184203Z
LAST-MODIFIED:20181015T184203Z
UID:22618-1541682000-1541683800@www.epmsonline.com
SUMMARY:Stop the Stinkin' Thinkin'
DESCRIPTION:Register now \nLet’s cut to the chase. Every apartment community has one – the ‘loser’ apartment. It could be the location\, features\, or something else\, but for whatever reason\, we can’t seem to get it leased. With every potential renter\, our internal sales/marketing voice demands: “I think I can… find the beauty. I think I can… turn the negative into a positive\,” but deep down we just know this particular unit  is ‘the little apartment that can’t’.  \nJoin us as together we are reminded of three very important lessons:  \n1. It’s not for you…it’s for them. \n2. Stop the stinkin’ thinkin’ \n3.The goal is still the goal. \nPresented by: \n \n  \n  \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/stop-the-stinkin-thinkin-2018-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181011T130000
DTEND;TZID=America/Chicago:20181011T133000
DTSTAMP:20260405T075713
CREATED:20180906T020942Z
LAST-MODIFIED:20211113T152400Z
UID:10411-1539262800-1539264600@www.epmsonline.com
SUMMARY:12 Current Sales Trends to Improve Your Leasing
DESCRIPTION:  \nRegister now \nThe buyer is in the driver’s seat no matter what product or service is being purchased\, yet they continue to make purchasing decisions using subconscious mind games and emotions. Add to that your changing role as a leasing professional and you can be left wondering how you will leverage both to lease more apartments!  \nIn this helpful webinar\, you will:  \n\nLearn to use the typical mind games  of sales to positively affect your success. \nSee how your role has changed and why you must adapt. \nApply each of the 12 trends in sales to your leasing desk right now. \n\nIn just 30 minutes\, you will walk away with tools you can use immediately to better connect with your prospect and close the sale. \nPresented by: \n \nSusan Weston \n  \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/12-current-sales-trends-to-improve-your-leasing/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/09/AdobeStock_86346713-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20181011T130000
DTEND;TZID=America/Chicago:20181011T133000
DTSTAMP:20260405T075713
CREATED:20180906T020942Z
LAST-MODIFIED:20180906T020942Z
UID:22617-1539262800-1539264600@www.epmsonline.com
SUMMARY:12 Current Sales Trends to Improve Your Leasing
DESCRIPTION:Register now \nThe buyer is in the driver’s seat no matter what product or service is being purchased\, yet they continue to make purchasing decisions using subconscious mind games and emotions. Add to that your changing role as a leasing professional and you can be left wondering how you will leverage both to lease more apartments!  \n  \nIn this helpful webinar\, you will:  \n\nLearn to use the typical mind games  of sales to positively affect your success. \nSee how your role has changed and why you must adapt. \nApply each of the 12 trends in sales to your leasing desk right now. \n\nIn just 30 minutes\, you will walk away with tools you can use immediately to better connect with your prospect and close the sale. \n  \nPresented by: \n \n  \n  \n  \nSusan Weston \n  \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/12-current-sales-trends-to-improve-your-leasing-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180913T130000
DTEND;TZID=America/Chicago:20180913T133000
DTSTAMP:20260405T075713
CREATED:20180820T161430Z
LAST-MODIFIED:20211113T152445Z
UID:10307-1536843600-1536845400@www.epmsonline.com
SUMMARY:The Art of Followership
DESCRIPTION:  \nRegister now \nDynamic and Courageous Followers Create Effective Leaders  \n“Never be a follower; always be a leader!” – Those are the words we hear from parents\, teachers\, coaches and employers for most of our life. To be a follower is at the very least a weakness and at the most\, paramount to failure! Yet\, how can everyone be “the leader”? \nThere are naturally many more followers than leaders. Is this majority\, those individuals who are follower-people\, irrelevant or insignificant? We are a society in love with leadership and uncomfortable with followership\, yet the two are inseparable! Though much has been written about leadership\, skilled and active followership is as vital to success as good leadership. The proficiency and quality of the execution of a decision is often as important as the decision itself. Followers have the greatest opportunity to shine and contribute in a way that pushes the business to new heights. \nFollowership is NOT: \n• Meek or passive\n• Subservient or compliant\n• Inferior \nFollowership IS: \n• Responsible\, engaged\, and challenging\n• Dynamic and courageous\n• Collaborative\n• Critical to the leading process \nThis powerful webinar presents the case for the importance of skilled followers who thoughtfully support\, encourage\, coach\, influence and commend their leader. Never again should one feel as though a follower role is an inferior position. It is an essential component of a successful business team! \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/the-art-of-followership/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/08/iStock-532049662-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180913T130000
DTEND;TZID=America/Chicago:20180913T133000
DTSTAMP:20260405T075713
CREATED:20180820T161430Z
LAST-MODIFIED:20180820T161430Z
UID:22616-1536843600-1536845400@www.epmsonline.com
SUMMARY:The Art of Followership
DESCRIPTION:Register now \nDynamic and Courageous Followers Create Effective Leaders  \n“Never be a follower; always be a leader!” – Those are the words we hear from parents\, teachers\, coaches and employers for most of our life. To be a follower is at the very least a weakness and at the most\, paramount to failure! Yet\, how can everyone be “the leader”? \nThere are naturally many more followers than leaders. Is this majority\, those individuals who are follower-people\, irrelevant or insignificant? We are a society in love with leadership and uncomfortable with followership\, yet the two are inseparable! Though much has been written about leadership\, skilled and active followership is as vital to success as good leadership. The proficiency and quality of the execution of a decision is often as important as the decision itself. Followers have the greatest opportunity to shine and contribute in a way that pushes the business to new heights. \nFollowership is NOT: \n• Meek or passive\n• Subservient or compliant\n• Inferior \nFollowership IS: \n• Responsible\, engaged\, and challenging\n• Dynamic and courageous\n• Collaborative\n• Critical to the leading process \nThis powerful webinar presents the case for the importance of skilled followers who thoughtfully support\, encourage\, coach\, influence and commend their leader. Never again should one feel as though a follower role is an inferior position. It is an essential component of a successful business team! \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/the-art-of-followership-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180809T130000
DTEND;TZID=America/Chicago:20180809T133000
DTSTAMP:20260405T075713
CREATED:20180711T031128Z
LAST-MODIFIED:20211113T152614Z
UID:9908-1533819600-1533821400@www.epmsonline.com
SUMMARY:Encourage Residents to Complain Before They Explode
DESCRIPTION:Register now \nMost people dislike confrontation and won’t bother complaining when they think nothing will come of it. There are also those fear they will end up feeling angrier or more annoyed because their feedback will be ignored or dismissed as unimportant. Research shows that customers who complain and are satisfied with how their complaint is resolved are actually more loyal than customers who had no  problem at all!  \nIf receiving complaints and handling them well can strengthen resident loyalty\, it is also likely that handling complaints poorly will have a negative impact on resident loyalty. When a resident complains\, they are giving you a gift. Are you ignoring those who can best help you improve your business?  \nIn this webinar\, we will discuss the following tips to help you discover and make the most of resident complaints:  \n\nEach resident is uniquely wired\, so work to offer a “buffet” of complaint channels. \nResident silence is not golden! Your business must understand the whole story. \nBad news travels faster than good news; stop the train in its tracks! \nA resident’s complaint will improve their perception and memory of their experience—good or bad. \nYour employees will be more focused on making the customer happy.\n\nPresented by: \n \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/encourage-residents-to-complain-before-they-explode/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/09/iStock-469886725.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180809T130000
DTEND;TZID=America/Chicago:20180809T133000
DTSTAMP:20260405T075713
CREATED:20180711T031128Z
LAST-MODIFIED:20180711T031128Z
UID:22615-1533819600-1533821400@www.epmsonline.com
SUMMARY:Encourage Residents to Complain Before They Explode
DESCRIPTION:Register now \nMost people dislike confrontation and won’t bother complaining when they think nothing will come of it. There are also those fear they will end up feeling angrier or more annoyed because their feedback will be ignored or dismissed as unimportant. Research shows that customers who complain and are satisfied with how their complaint is resolved are actually more loyal than customers who had no  problem at all!  \nIf receiving complaints and handling them well can strengthen resident loyalty\, it is also likely that handling complaints poorly will have a negative impact on resident loyalty. When a resident complains\, they are giving you a gift. Are you ignoring those who can best help you improve your business?  \nIn this webinar\, we will discuss the following tips to help you discover and make the most of resident complaints:  \n\nEach resident is uniquely wired\, so work to offer a “buffet” of complaint channels. \nResident silence is not golden! Your business must understand the whole story. \nBad news travels faster than good news; stop the train in its tracks! \nA resident’s complaint will improve their perception and memory of their experience—good or bad. \nYour employees will be more focused on making the customer happy.\n\nPresented by: \n \n  \n  \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/encourage-residents-to-complain-before-they-explode-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180712T130000
DTEND;TZID=America/Chicago:20180712T133000
DTSTAMP:20260405T075713
CREATED:20180625T155326Z
LAST-MODIFIED:20211113T152723Z
UID:9736-1531400400-1531402200@www.epmsonline.com
SUMMARY:Selling in Your Customer's Language
DESCRIPTION:  \nRegister now \nEvery customer has a unique “language” they respond to when making their buying decisions. If you can learn to identify and speak your customer’s language\, you will be that much closer to making the sale.  \nWe’ve simplified this concept by narrowing it down to 4 basic “languages”:  \n\nEmotional \nFacts and logic \nInformation surplus \nThe “Wow factor!” \n\nThis webinar will help you maximize your sales performance as you learn about the four buying languages. You will discover how to sell effectively to  all of your prospects\, no matter what “buying language” they speak!  \nPresented by: \n \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/selling-in-your-customers-language/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/06/iStock-532344192-300x200-1.jpeg
END:VEVENT
END:VCALENDAR