BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Ellis - ECPv6.15.12.2//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Ellis X-ORIGINAL-URL:https://www.epmsonline.com X-WR-CALDESC:Events for Ellis REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20160313T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20161106T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20170312T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20171105T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20180311T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20181104T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20190310T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20191103T070000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20181011T130000 DTEND;TZID=America/Chicago:20181011T133000 DTSTAMP:20260405T134359 CREATED:20180906T020942Z LAST-MODIFIED:20211113T152400Z UID:10411-1539262800-1539264600@www.epmsonline.com SUMMARY:12 Current Sales Trends to Improve Your Leasing DESCRIPTION:  \nRegister now \nThe buyer is in the driver’s seat no matter what product or service is being purchased\, yet they continue to make purchasing decisions using subconscious mind games and emotions. Add to that your changing role as a leasing professional and you can be left wondering how you will leverage both to lease more apartments! \nIn this helpful webinar\, you will: \n\nLearn to use the typical mind games of sales to positively affect your success. \nSee how your role has changed and why you must adapt. \nApply each of the 12 trends in sales to your leasing desk right now. \n\nIn just 30 minutes\, you will walk away with tools you can use immediately to better connect with your prospect and close the sale. \nPresented by: \n \nSusan Weston \n  \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/12-current-sales-trends-to-improve-your-leasing/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/09/AdobeStock_86346713-300x200-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20181011T130000 DTEND;TZID=America/Chicago:20181011T133000 DTSTAMP:20260405T134359 CREATED:20180906T020942Z LAST-MODIFIED:20180906T020942Z UID:22617-1539262800-1539264600@www.epmsonline.com SUMMARY:12 Current Sales Trends to Improve Your Leasing DESCRIPTION:Register now \nThe buyer is in the driver’s seat no matter what product or service is being purchased\, yet they continue to make purchasing decisions using subconscious mind games and emotions. Add to that your changing role as a leasing professional and you can be left wondering how you will leverage both to lease more apartments! \n  \nIn this helpful webinar\, you will: \n\nLearn to use the typical mind games of sales to positively affect your success. \nSee how your role has changed and why you must adapt. \nApply each of the 12 trends in sales to your leasing desk right now. \n\nIn just 30 minutes\, you will walk away with tools you can use immediately to better connect with your prospect and close the sale. \n  \nPresented by: \n \n  \n  \n  \nSusan Weston \n  \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/12-current-sales-trends-to-improve-your-leasing-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180913T130000 DTEND;TZID=America/Chicago:20180913T133000 DTSTAMP:20260405T134359 CREATED:20180820T161430Z LAST-MODIFIED:20211113T152445Z UID:10307-1536843600-1536845400@www.epmsonline.com SUMMARY:The Art of Followership DESCRIPTION:  \nRegister now \nDynamic and Courageous Followers Create Effective Leaders \n“Never be a follower; always be a leader!” – Those are the words we hear from parents\, teachers\, coaches and employers for most of our life. To be a follower is at the very least a weakness and at the most\, paramount to failure! Yet\, how can everyone be “the leader”? \nThere are naturally many more followers than leaders. Is this majority\, those individuals who are follower-people\, irrelevant or insignificant? We are a society in love with leadership and uncomfortable with followership\, yet the two are inseparable! Though much has been written about leadership\, skilled and active followership is as vital to success as good leadership. The proficiency and quality of the execution of a decision is often as important as the decision itself. Followers have the greatest opportunity to shine and contribute in a way that pushes the business to new heights. \nFollowership is NOT: \n• Meek or passive\n• Subservient or compliant\n• Inferior \nFollowership IS: \n• Responsible\, engaged\, and challenging\n• Dynamic and courageous\n• Collaborative\n• Critical to the leading process \nThis powerful webinar presents the case for the importance of skilled followers who thoughtfully support\, encourage\, coach\, influence and commend their leader. Never again should one feel as though a follower role is an inferior position. It is an essential component of a successful business team! \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/the-art-of-followership/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/08/iStock-532049662-300x200-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180913T130000 DTEND;TZID=America/Chicago:20180913T133000 DTSTAMP:20260405T134359 CREATED:20180820T161430Z LAST-MODIFIED:20180820T161430Z UID:22616-1536843600-1536845400@www.epmsonline.com SUMMARY:The Art of Followership DESCRIPTION:Register now \nDynamic and Courageous Followers Create Effective Leaders \n“Never be a follower; always be a leader!” – Those are the words we hear from parents\, teachers\, coaches and employers for most of our life. To be a follower is at the very least a weakness and at the most\, paramount to failure! Yet\, how can everyone be “the leader”? \nThere are naturally many more followers than leaders. Is this majority\, those individuals who are follower-people\, irrelevant or insignificant? We are a society in love with leadership and uncomfortable with followership\, yet the two are inseparable! Though much has been written about leadership\, skilled and active followership is as vital to success as good leadership. The proficiency and quality of the execution of a decision is often as important as the decision itself. Followers have the greatest opportunity to shine and contribute in a way that pushes the business to new heights. \nFollowership is NOT: \n• Meek or passive\n• Subservient or compliant\n• Inferior \nFollowership IS: \n• Responsible\, engaged\, and challenging\n• Dynamic and courageous\n• Collaborative\n• Critical to the leading process \nThis powerful webinar presents the case for the importance of skilled followers who thoughtfully support\, encourage\, coach\, influence and commend their leader. Never again should one feel as though a follower role is an inferior position. It is an essential component of a successful business team! \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/the-art-of-followership-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180809T130000 DTEND;TZID=America/Chicago:20180809T133000 DTSTAMP:20260405T134359 CREATED:20180711T031128Z LAST-MODIFIED:20211113T152614Z UID:9908-1533819600-1533821400@www.epmsonline.com SUMMARY:Encourage Residents to Complain Before They Explode DESCRIPTION:Register now \nMost people dislike confrontation and won’t bother complaining when they think nothing will come of it. There are also those fear they will end up feeling angrier or more annoyed because their feedback will be ignored or dismissed as unimportant. Research shows that customers who complain and are satisfied with how their complaint is resolved are actually more loyal than customers who had no problem at all! \nIf receiving complaints and handling them well can strengthen resident loyalty\, it is also likely that handling complaints poorly will have a negative impact on resident loyalty. When a resident complains\, they are giving you a gift. Are you ignoring those who can best help you improve your business? \nIn this webinar\, we will discuss the following tips to help you discover and make the most of resident complaints: \n\nEach resident is uniquely wired\, so work to offer a “buffet” of complaint channels. \nResident silence is not golden! Your business must understand the whole story. \nBad news travels faster than good news; stop the train in its tracks! \nA resident’s complaint will improve their perception and memory of their experience—good or bad. \nYour employees will be more focused on making the customer happy.\n\nPresented by: \n \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/encourage-residents-to-complain-before-they-explode/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/09/iStock-469886725.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180809T130000 DTEND;TZID=America/Chicago:20180809T133000 DTSTAMP:20260405T134359 CREATED:20180711T031128Z LAST-MODIFIED:20180711T031128Z UID:22615-1533819600-1533821400@www.epmsonline.com SUMMARY:Encourage Residents to Complain Before They Explode DESCRIPTION:Register now \nMost people dislike confrontation and won’t bother complaining when they think nothing will come of it. There are also those fear they will end up feeling angrier or more annoyed because their feedback will be ignored or dismissed as unimportant. Research shows that customers who complain and are satisfied with how their complaint is resolved are actually more loyal than customers who had no problem at all! \nIf receiving complaints and handling them well can strengthen resident loyalty\, it is also likely that handling complaints poorly will have a negative impact on resident loyalty. When a resident complains\, they are giving you a gift. Are you ignoring those who can best help you improve your business? \nIn this webinar\, we will discuss the following tips to help you discover and make the most of resident complaints: \n\nEach resident is uniquely wired\, so work to offer a “buffet” of complaint channels. \nResident silence is not golden! Your business must understand the whole story. \nBad news travels faster than good news; stop the train in its tracks! \nA resident’s complaint will improve their perception and memory of their experience—good or bad. \nYour employees will be more focused on making the customer happy.\n\nPresented by: \n \n  \n  \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/encourage-residents-to-complain-before-they-explode-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180712T130000 DTEND;TZID=America/Chicago:20180712T133000 DTSTAMP:20260405T134359 CREATED:20180625T155326Z LAST-MODIFIED:20211113T152723Z UID:9736-1531400400-1531402200@www.epmsonline.com SUMMARY:Selling in Your Customer's Language DESCRIPTION:  \nRegister now \nEvery customer has a unique “language” they respond to when making their buying decisions. If you can learn to identify and speak your customer’s language\, you will be that much closer to making the sale. \nWe’ve simplified this concept by narrowing it down to 4 basic “languages”: \n\nEmotional \nFacts and logic \nInformation surplus \nThe “Wow factor!” \n\nThis webinar will help you maximize your sales performance as you learn about the four buying languages. You will discover how to sell effectively to all of your prospects\, no matter what “buying language” they speak! \nPresented by: \n \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/selling-in-your-customers-language/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/06/iStock-532344192-300x200-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180712T130000 DTEND;TZID=America/Chicago:20180712T133000 DTSTAMP:20260405T134359 CREATED:20180625T155326Z LAST-MODIFIED:20180625T155326Z UID:22614-1531400400-1531402200@www.epmsonline.com SUMMARY:Selling in Your Customer's Language DESCRIPTION:  \nRegister now \nEvery customer has a unique “language” they respond to when making their buying decisions. If you can learn to identify and speak your customer’s language\, you will be that much closer to making the sale. \n  \n  \nWe’ve simplified this concept by narrowing it down to 4 basic “languages”: \n\nEmotional \nFacts and logic \nInformation surplus \nThe “Wow factor!” \n\nThis webinar will help you maximize your sales performance as you learn about the four buying languages. You will discover how to sell effectively to all of your prospects\, no matter what “buying language” they speak! \n  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/selling-in-your-customers-language-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180621T130000 DTEND;TZID=America/Chicago:20180621T133000 DTSTAMP:20260405T134359 CREATED:20180305T030428Z LAST-MODIFIED:20211113T152810Z UID:8393-1529586000-1529587800@www.epmsonline.com SUMMARY:LEASEMAKERS Part IV - Closing: The Bottom Line! DESCRIPTION:  \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 4 – CLOSING – The Bottom Line! Commencing the relationship. \n  \n\nIf the presentation is the romance and wooing\, the close is the proposal!\nWhat it takes to be a Master Closer • “Commencing” rather than Closing.\n3 Reasons why leasing professionals fail to close.\nClosing Basics – Start by asking for the money! \nResistance: Overcoming Objections – Keep it Simple. • Handling the Put Off – “Let me think about it.” \n5 Closes to gain the commitment. You top proposals! \nDon’t lose that loving feeling – Overcoming Buyers Remorse.\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/the-bottom-line/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/03/AdobeStock_53201059-300x200-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180621T130000 DTEND;TZID=America/Chicago:20180621T133000 DTSTAMP:20260405T134359 CREATED:20180305T030428Z LAST-MODIFIED:20180305T030428Z UID:22612-1529586000-1529587800@www.epmsonline.com SUMMARY:LEASEMAKERS Part IV - Closing: The Bottom Line! DESCRIPTION:Register now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 4 – CLOSING – The Bottom Line! Commencing the relationship. \n  \n\nIf the presentation is the romance and wooing\, the close is the proposal!\nWhat it takes to be a Master Closer • “Commencing” rather than Closing.\n3 Reasons why leasing professionals fail to close.\nClosing Basics – Start by asking for the money! \nResistance: Overcoming Objections – Keep it Simple. • Handling the Put Off – “Let me think about it.” \n5 Closes to gain the commitment. You top proposals! \nDon’t lose that loving feeling – Overcoming Buyers Remorse.\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/the-bottom-line-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180510T130000 DTEND;TZID=America/Chicago:20180510T133000 DTSTAMP:20260405T134359 CREATED:20180305T025629Z LAST-MODIFIED:20211113T152855Z UID:8391-1525957200-1525959000@www.epmsonline.com SUMMARY:LEASEMAKERS Part III - The Property Tour: Showing Your Best Angles DESCRIPTION:  \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 3 – The Property Tour – Strategies for demonstrating your property and showing off its best angles. \n\nYour property is the stage\, you are the actor\, and the tour is your live play!\nDiscover and show off your community’s best side….and best angles.\nBuilding trust during the demonstration. • Techniques for showing the apartment home…stay in control! \nFeature/Benefit Selling – Determining Needs – Creating wants! \nTemperature taking questions – the pre-closing question.\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/showing-your-best-angles/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/03/AdobeStock_107451465-300x200-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180510T130000 DTEND;TZID=America/Chicago:20180510T133000 DTSTAMP:20260405T134359 CREATED:20180305T025629Z LAST-MODIFIED:20180305T025629Z UID:22611-1525957200-1525959000@www.epmsonline.com SUMMARY:LEASEMAKERS Part III - The Property Tour: Showing Your Best Angles DESCRIPTION:Register now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 3 – The Property Tour – Strategies for demonstrating your property and showing off its best angles. \n  \n\nYour property is the stage\, you are the actor\, and the tour is your live play!\nDiscover and show off your community’s best side….and best angles.\nBuilding trust during the demonstration. • Techniques for showing the apartment home…stay in control! \nFeature/Benefit Selling – Determining Needs – Creating wants! \nTemperature taking questions – the pre-closing question.\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/showing-your-best-angles-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180420T130000 DTEND;TZID=America/Chicago:20180420T133000 DTSTAMP:20260405T134359 CREATED:20180305T022953Z LAST-MODIFIED:20211113T152945Z UID:8389-1524229200-1524231000@www.epmsonline.com SUMMARY:LEASEMAKERS Part II - Onsite Greeting and Qualifying: Creating Trust and a Positive Relationship DESCRIPTION:  \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 2 – The Onsite Greeting and Qualifying – Creating trust and a positive relationship.  \n• Making a GREAT first impression using your home field advantage\n• Getting in sync with your prospect\n• The 5 Ss of Greeting\n• The qualifying process – Creating trust and confidence\n• Guest Card Basics – Let’s chat and be friends.\n• Initial and critical qualifying questions\n• Plus more probing questions that reveal the prospects real motivation to move.  \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/onsite-greeting-and-qualifying/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/03/iStock-628792784-300x227-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180420T130000 DTEND;TZID=America/Chicago:20180420T133000 DTSTAMP:20260405T134359 CREATED:20180305T022953Z LAST-MODIFIED:20180305T022953Z UID:22610-1524229200-1524231000@www.epmsonline.com SUMMARY:LEASEMAKERS Part II - Onsite Greeting and Qualifying: Creating Trust and a Positive Relationship DESCRIPTION:  \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 2 – The Onsite Greeting and Qualifying – Creating trust and a positive relationship.  \n  \n  \n• Making a GREAT first impression using your home field advantage\n• Getting in sync with your prospect\n• The 5 Ss of Greeting\n• The qualifying process – Creating trust and confidence\n• Guest Card Basics – Let’s chat and be friends.\n• Initial and critical qualifying questions\n• Plus more probing questions that reveal the prospects real motivation to move.  \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/onsite-greeting-and-qualifying-3/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180322T120000 DTEND;TZID=America/Chicago:20180322T124500 DTSTAMP:20260405T134359 CREATED:20180315T034609Z LAST-MODIFIED:20211113T153030Z UID:8508-1521720000-1521722700@www.epmsonline.com SUMMARY:LEASEMAKERS Part I - Telephone Presentation DESCRIPTION:  \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \n**Encore Presentation** \nWeek 1 – The Telephone Call – POWERFUL Telephone Techniques (45 in-your-face minutes!) \nTurn your telephone into your most powerful leasing tool. \n\nThe telephone leasing presentation outline – simplify your approach!\nThe telephone dilemma…and how to resolve it.\nYour #1 Objective: Get the prospect to the property RIGHT NOW!\n6 Steps to make each call a success! \nEssential Telephone Leasing Tools \nGaining Control of the conversation. \nQualifying on the Telephone – The Amazing Guest Card \nDemonstrating your community over the phone – Painting Word Pictures \nSecuring the onsite appointment – Getting the prospect to your property…RIGHT NOW!\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n10:00 AM Pacific time\n11:00 AM Mountain time\n1:00 PM Eastern time URL:https://www.epmsonline.com/event/leasemakers-telephone/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/03/AdobeStock_2883426-300x200-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180322T120000 DTEND;TZID=America/Chicago:20180322T124500 DTSTAMP:20260405T134359 CREATED:20180315T034609Z LAST-MODIFIED:20180315T034609Z UID:22613-1521720000-1521722700@www.epmsonline.com SUMMARY:LEASEMAKERS Part I - Telephone Presentation DESCRIPTION:Register now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \n**Encore Presentation** \nWeek 1 – The Telephone Call – POWERFUL Telephone Techniques (45 in-your-face minutes!) \nTurn your telephone into your most powerful leasing tool. \n\nThe telephone leasing presentation outline – simplify your approach!\nThe telephone dilemma…and how to resolve it.\nYour #1 Objective: Get the prospect to the property RIGHT NOW!\n6 Steps to make each call a success! \nEssential Telephone Leasing Tools \nGaining Control of the conversation. \nQualifying on the Telephone – The Amazing Guest Card \nDemonstrating your community over the phone – Painting Word Pictures \nSecuring the onsite appointment – Getting the prospect to your property…RIGHT NOW!\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n10:00 AM Pacific time\n11:00 AM Mountain time\n1:00 PM Eastern time URL:https://www.epmsonline.com/event/leasemakers-telephone-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180306T130000 DTEND;TZID=America/Chicago:20180306T140000 DTSTAMP:20260405T134359 CREATED:20180205T161513Z LAST-MODIFIED:20211113T153115Z UID:8073-1520341200-1520344800@www.epmsonline.com SUMMARY:POWERFUL Telephone Techniques DESCRIPTION:  \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 1 – The Telephone Call – POWERFUL Telephone Techniques (45 in-your-face minutes!) \nTurn your telephone into your most powerful leasing tool. \n\nThe telephone leasing presentation outline – simplify your approach!\nThe telephone dilemma…and how to resolve it.\nYour #1 Objective: Get the prospect to the property RIGHT NOW!\n6 Steps to make each call a success! \nEssential Telephone Leasing Tools \nGaining Control of the conversation. \nQualifying on the Telephone – The Amazing Guest Card \nDemonstrating your community over the phone – Painting Word Pictures \nSecuring the onsite appointment – Getting the prospect to your property…RIGHT NOW!\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/powerful-telephone-techniques-2/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/03/AdobeStock_2883426-300x200-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180306T130000 DTEND;TZID=America/Chicago:20180306T140000 DTSTAMP:20260405T134359 CREATED:20180205T161513Z LAST-MODIFIED:20180205T161513Z UID:22609-1520341200-1520344800@www.epmsonline.com SUMMARY:POWERFUL Telephone Techniques DESCRIPTION:Register now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 1 – The Telephone Call – POWERFUL Telephone Techniques (45 in-your-face minutes!) \nTurn your telephone into your most powerful leasing tool. \n\nThe telephone leasing presentation outline – simplify your approach!\nThe telephone dilemma…and how to resolve it.\nYour #1 Objective: Get the prospect to the property RIGHT NOW!\n6 Steps to make each call a success! \nEssential Telephone Leasing Tools \nGaining Control of the conversation. \nQualifying on the Telephone – The Amazing Guest Card \nDemonstrating your community over the phone – Painting Word Pictures \nSecuring the onsite appointment – Getting the prospect to your property…RIGHT NOW!\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/powerful-telephone-techniques-2-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180201T130000 DTEND;TZID=America/Chicago:20180201T133000 DTSTAMP:20260405T134359 CREATED:20180101T221243Z LAST-MODIFIED:20211113T144438Z UID:7583-1517490000-1517491800@www.epmsonline.com SUMMARY:5 Steps to Overcoming Objections DESCRIPTION:  \nRegister now \n“I liked the apartment\, but I’m just getting started on my apartment search!” “The kitchen is a little too old.” “I loved the apartment\, but it’s a little more than I wanted to pay per month.” \nDo these objections sound familiar? If so\, you’re not alone. Experience has shown that most rental prospects do not lease during their first visit to a community and surveys reveal that only 40% of rental prospects complete the rental process within 30 days! This means lots and lots of rejection and objections for onsite leasing teams! \nIn this webinar\, you’ll discover a proven five-step process to handling objections which will help you strike a balance between not doing enough and doing too much to address and overcome your customer’s objections. \n  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/5-steps-to-overcoming-objections/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/01/iStock-482507971-300x200-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180201T130000 DTEND;TZID=America/Chicago:20180201T133000 DTSTAMP:20260405T134359 CREATED:20180101T221243Z LAST-MODIFIED:20180101T221243Z UID:22608-1517490000-1517491800@www.epmsonline.com SUMMARY:5 Steps to Overcoming Objections DESCRIPTION:Register now \n“I liked the apartment\, but I’m just getting started on my apartment search!” “The kitchen is a little too old.” “I loved the apartment\, but it’s a little more than I wanted to pay per month.” \nDo these objections sound familiar? If so\, you’re not alone. Experience has shown that most rental prospects do not lease during their first visit to a community and surveys reveal that only 40% of rental prospects complete the rental process within 30 days! This means lots and lots of rejection and objections for onsite leasing teams! \nIn this webinar\, you’ll discover a proven five-step process to handling objections which will help you strike a balance between not doing enough and doing too much to address and overcome your customer’s objections. \n  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/5-steps-to-overcoming-objections-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180111T130000 DTEND;TZID=America/Chicago:20180111T133000 DTSTAMP:20260405T134359 CREATED:20171203T231648Z LAST-MODIFIED:20211113T144527Z UID:7286-1515675600-1515677400@www.epmsonline.com SUMMARY:The Fine ART of Taking a Service Request DESCRIPTION:  \nRegister now \nPerhaps the single most important factor in resident retention is the on-site professional’s response to a resident’s request for “service”. Most often\, that request is one for maintenance . . . maintenance in the resident’s apartment home. The attitude of the staff in handling a service request\, the response time\, and the manner in which the work is done will significantly impact the resident’ s decision to refer their friends to the community\, renew their lease\, and even pay their rent promptly. \nWhether the request comes through your online resident portal or in person from a visit to the office\, this is a moment of truth! Will the resident experience the excellent service that was promised on your website and in the initial leasing presentation? \n  \nDo it right and you make a customer for life…or at least for a few years. \n\nThe service request “opportunity” \nMaking each service request a powerful retention event. \nFEP Service…Memorable Service \nAccepting a service request…in person\, on the phone\, and online. \nFollow up on a maintenance request. \nThe Service Promise \n\nYour ongoing maintenance program is the foundation of your resident service and retention efforts. Start here and all other services and activities will ring true! \n  \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/the-fine-art-of-taking-a-service-request/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/12/shutterstock_75894259cropped.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20180111T130000 DTEND;TZID=America/Chicago:20180111T133000 DTSTAMP:20260405T134359 CREATED:20171203T231648Z LAST-MODIFIED:20171203T231648Z UID:22607-1515675600-1515677400@www.epmsonline.com SUMMARY:The Fine ART of Taking a Service Request DESCRIPTION:Register now \nPerhaps the single most important factor in resident retention is the on-site professional’s response to a resident’s request for “service”. Most often\, that request is one for maintenance . . . maintenance in the resident’s apartment home. The attitude of the staff in handling a service request\, the response time\, and the manner in which the work is done will significantly impact the resident’ s decision to refer their friends to the community\, renew their lease\, and even pay their rent promptly. \nWhether the request comes through your online resident portal or in person from a visit to the office\, this is a moment of truth! Will the resident experience the excellent service that was promised on your website and in the initial leasing presentation? \n  \nDo it right and you make a customer for life…or at least for a few years. \n\nThe service request “opportunity” \nMaking each service request a powerful retention event. \nFEP Service…Memorable Service \nAccepting a service request…in person\, on the phone\, and online. \nFollow up on a maintenance request. \nThe Service Promise \n\nYour ongoing maintenance program is the foundation of your resident service and retention efforts. Start here and all other services and activities will ring true! \n  \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/the-fine-art-of-taking-a-service-request-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20171214T130000 DTEND;TZID=America/Chicago:20171214T133000 DTSTAMP:20260405T134359 CREATED:20171107T153424Z LAST-MODIFIED:20211113T144637Z UID:6969-1513256400-1513258200@www.epmsonline.com SUMMARY:How to Have a Great Relationship With Your Boss DESCRIPTION:  \nRegister now \nA Gallup survey indicates that approximately 75% of people quit their jobs because of their bosses. Employees are very aware of the impact their bosses have on them; but have you ever thought of the impact you have on your boss? In this Webinar you’ll discover the importance of having a great relationship with your boss and how to be the employee your boss really wants and needs you to be! \n  \n  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/how-to-have-a-great-relationship-with-your-boss/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/11/iStock-612387410-300x200-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20171214T130000 DTEND;TZID=America/Chicago:20171214T133000 DTSTAMP:20260405T134359 CREATED:20171107T153424Z LAST-MODIFIED:20171107T153424Z UID:22606-1513256400-1513258200@www.epmsonline.com SUMMARY:How to Have a Great Relationship With Your Boss DESCRIPTION:Register now \nA Gallup survey indicates that approximately 75% of people quit their jobs because of their bosses. Employees are very aware of the impact their bosses have on them; but have you ever thought of the impact you have on your boss? In this Webinar you’ll discover the importance of having a great relationship with your boss and how to be the employee your boss really wants and needs you to be! \n  \n  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/how-to-have-a-great-relationship-with-your-boss-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20171116T130000 DTEND;TZID=America/Chicago:20171116T133000 DTSTAMP:20260405T134359 CREATED:20171014T201220Z LAST-MODIFIED:20211113T144738Z UID:6645-1510837200-1510839000@www.epmsonline.com SUMMARY:6 Competencies You Need Now DESCRIPTION:  \nRegister now \nMultifamily property managers come from all kinds of backgrounds and experiences. Some are promoted\, some enter in that role and others transition from other property management areas. Some are instantly successful\, some have to work harder. A new challenge or crisis can upset any career momentum. \nLearn how to adjust and grow from where you are TODAY. What got you to your position today – may NOT be enough to move you forward. Learn the 6 competencies essential to your ongoing and growing success! Walk away with a TO DO list that will bear professional fruit! \nPresented by: \n \n  \n  \n  \nSue Weston \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/6-competencies-need-now/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/10/iStock-612719092-300x200-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20171116T130000 DTEND;TZID=America/Chicago:20171116T133000 DTSTAMP:20260405T134359 CREATED:20171014T201220Z LAST-MODIFIED:20171014T201220Z UID:22605-1510837200-1510839000@www.epmsonline.com SUMMARY:6 Competencies You Need Now DESCRIPTION:Register now \nMultifamily property managers come from all kinds of backgrounds and experiences. Some are promoted\, some enter in that role and others transition from other property management areas. Some are instantly successful\, some have to work harder. A new challenge or crisis can upset any career momentum. \nLearn how to adjust and grow from where you are TODAY. What got you to your position today – may NOT be enough to move you forward. Learn the 6 competencies essential to your ongoing and growing success! Walk away with a TO DO list that will bear professional fruit! \nPresented by: \n \n  \n  \n  \nSue Weston \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/6-competencies-need-now-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20171102T130000 DTEND;TZID=America/Chicago:20171102T133000 DTSTAMP:20260405T134359 CREATED:20170923T201558Z LAST-MODIFIED:20211113T144852Z UID:6396-1509627600-1509629400@www.epmsonline.com SUMMARY:3 Keys to Unleashing Employee Potential DESCRIPTION:Register now \nWhat percentage of potential do you think your employees are delivering? 50%? 60%? 70%? Imagine having the right approach to influencing your employees in taking their performance up just a notch or two – that one extra degree. What would that mean for your results? \nLeaders at all levels must realize how crucial it is to foster a workplace environment in which employees can thrive and maximize their unique talents. In this 30-minute\, jam-packed webinar\, you will discover three key coaching skills that will unleash employee potential and support overall individual\, team\, and business success. You will learn about: \n1. Aligning for Impact\n2. Connecting for Engagement\n3. Empowering for Self-Reliance \n“Coaching is unlocking a person’s potential to maximize their own performance. It is helping them learn rather than teaching them.” \n– Sir John Whitmore\nCoaching for Performance\nPresented by: \n \n  \n  \n  \n  \n  \nDeb Van Cleve \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/keys-to-unleashing-employee-potential/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/09/iStock-658494786-300x200-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20171102T130000 DTEND;TZID=America/Chicago:20171102T133000 DTSTAMP:20260405T134359 CREATED:20170923T201558Z LAST-MODIFIED:20170923T201558Z UID:22604-1509627600-1509629400@www.epmsonline.com SUMMARY:3 Keys to Unleashing Employee Potential DESCRIPTION:Register now \nWhat percentage of potential do you think your employees are delivering? 50%? 60%? 70%? Imagine having the right approach to influencing your employees in taking their performance up just a notch or two – that one extra degree. What would that mean for your results? \nLeaders at all levels must realize how crucial it is to foster a workplace environment in which employees can thrive and maximize their unique talents. In this 30-minute\, jam-packed webinar\, you will discover three key coaching skills that will unleash employee potential and support overall individual\, team\, and business success. You will learn about: \n1. Aligning for Impact\n2. Connecting for Engagement\n3. Empowering for Self-Reliance \n“Coaching is unlocking a person’s potential to maximize their own performance. It is helping them learn rather than teaching them.” \n– Sir John Whitmore\nCoaching for Performance\nPresented by: \n \n  \n  \n  \n  \n  \nDeb Van Cleve \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/keys-to-unleashing-employee-potential-2/ END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20171026T130000 DTEND;TZID=America/Chicago:20171026T133000 DTSTAMP:20260405T134359 CREATED:20170923T195257Z LAST-MODIFIED:20211113T145008Z UID:6394-1509022800-1509024600@www.epmsonline.com SUMMARY:Stop the Stinkin' Thinkin' DESCRIPTION:Register now \nLet’s cut to the chase. Every apartment community has one – the ‘loser’ apartment. It could be the location\, features\, or something else\, but for whatever reason\, we can’t seem to get it leased. With every potential renter\, our internal sales/marketing voice demands: “I think I can… find the beauty. I think I can… turn the negative into a positive\,” but deep down we just know this particular unit is ‘the little apartment that can’t’. Join us as together we are reminded of three very important lessons: \n1. It’s not for you…it’s for them. \n2. Stop the stinkin’ thinkin’ \n3.The goal is still the goal. \nPresented by: \n \n  \n  \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/stop-the-stinkin-thinkin/ ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/09/iStock-509417738-300x200-1.jpeg END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20171026T130000 DTEND;TZID=America/Chicago:20171026T133000 DTSTAMP:20260405T134359 CREATED:20170923T195257Z LAST-MODIFIED:20170923T195257Z UID:22603-1509022800-1509024600@www.epmsonline.com SUMMARY:Stop the Stinkin' Thinkin' DESCRIPTION:Register now \nLet’s cut to the chase. Every apartment community has one – the ‘loser’ apartment. It could be the location\, features\, or something else\, but for whatever reason\, we can’t seem to get it leased. With every potential renter\, our internal sales/marketing voice demands: “I think I can… find the beauty. I think I can… turn the negative into a positive\,” but deep down we just know this particular unit is ‘the little apartment that can’t’. Join us as together we are reminded of three very important lessons: \n1. It’s not for you…it’s for them. \n2. Stop the stinkin’ thinkin’ \n3.The goal is still the goal. \nPresented by: \n \n  \n  \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time URL:https://www.epmsonline.com/event/stop-the-stinkin-thinkin-2/ END:VEVENT END:VCALENDAR