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DTSTART;TZID=America/Chicago:20180420T130000
DTEND;TZID=America/Chicago:20180420T133000
DTSTAMP:20260404T043024
CREATED:20180305T022953Z
LAST-MODIFIED:20211113T152945Z
UID:8389-1524229200-1524231000@www.epmsonline.com
SUMMARY:LEASEMAKERS Part II - Onsite Greeting and Qualifying: Creating Trust and a Positive Relationship
DESCRIPTION:  \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 2 – The Onsite Greeting and Qualifying – Creating trust and a positive relationship.   \n• Making a GREAT first impression using your home field advantage\n• Getting in sync with your prospect\n• The 5 Ss of Greeting\n• The qualifying process – Creating trust and confidence\n• Guest Card Basics – Let’s chat and be friends.\n• Initial and critical qualifying questions\n• Plus more probing questions that reveal the prospects real motivation to move.  \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/onsite-greeting-and-qualifying/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180420T130000
DTEND;TZID=America/Chicago:20180420T133000
DTSTAMP:20260404T043024
CREATED:20180305T022953Z
LAST-MODIFIED:20180305T022953Z
UID:22610-1524229200-1524231000@www.epmsonline.com
SUMMARY:LEASEMAKERS Part II - Onsite Greeting and Qualifying: Creating Trust and a Positive Relationship
DESCRIPTION:  \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 2 – The Onsite Greeting and Qualifying – Creating trust and a positive relationship.   \n  \n  \n• Making a GREAT first impression using your home field advantage\n• Getting in sync with your prospect\n• The 5 Ss of Greeting\n• The qualifying process – Creating trust and confidence\n• Guest Card Basics – Let’s chat and be friends.\n• Initial and critical qualifying questions\n• Plus more probing questions that reveal the prospects real motivation to move.  \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/onsite-greeting-and-qualifying-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180322T120000
DTEND;TZID=America/Chicago:20180322T124500
DTSTAMP:20260404T043024
CREATED:20180315T034609Z
LAST-MODIFIED:20180315T034609Z
UID:22613-1521720000-1521722700@www.epmsonline.com
SUMMARY:LEASEMAKERS Part I - Telephone Presentation
DESCRIPTION:Register now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \n**Encore Presentation**  \nWeek 1 – The Telephone Call – POWERFUL Telephone Techniques (45 in-your-face minutes!) \nTurn your telephone into your most powerful leasing tool. \n\nThe telephone leasing presentation outline – simplify your approach!\nThe telephone dilemma…and how to resolve it.\nYour #1 Objective: Get the prospect to the property RIGHT NOW!\n6 Steps to make each call a success! \nEssential Telephone Leasing Tools \nGaining Control of the conversation. \nQualifying on the Telephone – The Amazing Guest Card \nDemonstrating your community over the phone – Painting Word Pictures \nSecuring the onsite appointment – Getting the prospect to your property…RIGHT NOW!\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n10:00 AM Pacific time\n11:00 AM Mountain time\n1:00 PM Eastern time
URL:https://www.epmsonline.com/event/leasemakers-telephone-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180322T120000
DTEND;TZID=America/Chicago:20180322T124500
DTSTAMP:20260404T043024
CREATED:20180315T034609Z
LAST-MODIFIED:20211113T153030Z
UID:8508-1521720000-1521722700@www.epmsonline.com
SUMMARY:LEASEMAKERS Part I - Telephone Presentation
DESCRIPTION:  \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \n**Encore Presentation**  \nWeek 1 – The Telephone Call – POWERFUL Telephone Techniques (45 in-your-face minutes!) \nTurn your telephone into your most powerful leasing tool. \n\nThe telephone leasing presentation outline – simplify your approach!\nThe telephone dilemma…and how to resolve it.\nYour #1 Objective: Get the prospect to the property RIGHT NOW!\n6 Steps to make each call a success! \nEssential Telephone Leasing Tools \nGaining Control of the conversation. \nQualifying on the Telephone – The Amazing Guest Card \nDemonstrating your community over the phone – Painting Word Pictures \nSecuring the onsite appointment – Getting the prospect to your property…RIGHT NOW!\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n10:00 AM Pacific time\n11:00 AM Mountain time\n1:00 PM Eastern time
URL:https://www.epmsonline.com/event/leasemakers-telephone/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/03/AdobeStock_2883426-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180306T130000
DTEND;TZID=America/Chicago:20180306T140000
DTSTAMP:20260404T043024
CREATED:20180205T161513Z
LAST-MODIFIED:20211113T153115Z
UID:8073-1520341200-1520344800@www.epmsonline.com
SUMMARY:POWERFUL Telephone Techniques
DESCRIPTION:  \nRegister now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 1 – The Telephone Call – POWERFUL Telephone Techniques (45 in-your-face minutes!) \nTurn your telephone into your most powerful leasing tool. \n\nThe telephone leasing presentation outline – simplify your approach!\nThe telephone dilemma…and how to resolve it.\nYour #1 Objective: Get the prospect to the property RIGHT NOW!\n6 Steps to make each call a success! \nEssential Telephone Leasing Tools \nGaining Control of the conversation. \nQualifying on the Telephone – The Amazing Guest Card \nDemonstrating your community over the phone – Painting Word Pictures \nSecuring the onsite appointment – Getting the prospect to your property…RIGHT NOW!\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/powerful-telephone-techniques-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/03/AdobeStock_2883426-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180306T130000
DTEND;TZID=America/Chicago:20180306T140000
DTSTAMP:20260404T043024
CREATED:20180205T161513Z
LAST-MODIFIED:20180205T161513Z
UID:22609-1520341200-1520344800@www.epmsonline.com
SUMMARY:POWERFUL Telephone Techniques
DESCRIPTION:Register now \nJoin nationally acclaimed speaker and trainer\, Rick Ellis CAM\, CPM\, for four weeks of leasing training with LEASEMAKERS! \nWeek 1 – The Telephone Call – POWERFUL Telephone Techniques (45 in-your-face minutes!) \nTurn your telephone into your most powerful leasing tool. \n\nThe telephone leasing presentation outline – simplify your approach!\nThe telephone dilemma…and how to resolve it.\nYour #1 Objective: Get the prospect to the property RIGHT NOW!\n6 Steps to make each call a success! \nEssential Telephone Leasing Tools \nGaining Control of the conversation. \nQualifying on the Telephone – The Amazing Guest Card \nDemonstrating your community over the phone – Painting Word Pictures \nSecuring the onsite appointment – Getting the prospect to your property…RIGHT NOW!\n\nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/powerful-telephone-techniques-2-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180201T130000
DTEND;TZID=America/Chicago:20180201T133000
DTSTAMP:20260404T043024
CREATED:20180101T221243Z
LAST-MODIFIED:20180101T221243Z
UID:22608-1517490000-1517491800@www.epmsonline.com
SUMMARY:5 Steps to Overcoming Objections
DESCRIPTION:Register now \n“I liked the apartment\, but I’m just getting started on my apartment search!” “The kitchen is a little too old.” “I loved the apartment\, but it’s a little more than I wanted to pay per month.” \nDo these objections sound familiar? If so\, you’re not alone. Experience has shown that most rental prospects do not lease during their first visit to a community and surveys reveal that only 40% of rental prospects complete the rental process within 30 days! This means lots and lots of rejection and objections for onsite leasing teams! \nIn this webinar\, you’ll discover a proven five-step process to handling objections which will help you strike a balance between not doing enough and doing too much to address and overcome your customer’s objections. \n  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/5-steps-to-overcoming-objections-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180201T130000
DTEND;TZID=America/Chicago:20180201T133000
DTSTAMP:20260404T043024
CREATED:20180101T221243Z
LAST-MODIFIED:20211113T144438Z
UID:7583-1517490000-1517491800@www.epmsonline.com
SUMMARY:5 Steps to Overcoming Objections
DESCRIPTION:  \nRegister now \n“I liked the apartment\, but I’m just getting started on my apartment search!” “The kitchen is a little too old.” “I loved the apartment\, but it’s a little more than I wanted to pay per month.” \nDo these objections sound familiar? If so\, you’re not alone. Experience has shown that most rental prospects do not lease during their first visit to a community and surveys reveal that only 40% of rental prospects complete the rental process within 30 days! This means lots and lots of rejection and objections for onsite leasing teams! \nIn this webinar\, you’ll discover a proven five-step process to handling objections which will help you strike a balance between not doing enough and doing too much to address and overcome your customer’s objections. \n  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/5-steps-to-overcoming-objections/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2018/01/iStock-482507971-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180111T130000
DTEND;TZID=America/Chicago:20180111T133000
DTSTAMP:20260404T043024
CREATED:20171203T231648Z
LAST-MODIFIED:20171203T231648Z
UID:22607-1515675600-1515677400@www.epmsonline.com
SUMMARY:The Fine ART of Taking a Service Request
DESCRIPTION:Register now \nPerhaps the single most important factor in resident retention is the on-site professional’s response to a resident’s request for “service”. Most often\, that request is one for maintenance . . . maintenance in the resident’s apartment home. The attitude of the staff in handling a service request\, the response time\, and the manner in which the work is done will significantly impact the resident’ s decision to refer their friends to the community\, renew their lease\, and even pay their rent promptly.  \nWhether the request comes through your online resident portal or in person from a visit to the office\, this is a moment of truth! Will the resident experience the excellent service that was promised on your website and in the initial leasing presentation? \n  \nDo it right and you make a customer for life…or at least for a few years.  \n\nThe service request “opportunity” \nMaking each service request a powerful retention event. \nFEP Service…Memorable Service \nAccepting a service request…in person\, on the phone\, and online. \nFollow up on a maintenance request. \nThe Service Promise \n\nYour ongoing maintenance program is the foundation of your resident service and retention efforts. Start here and all other services and activities will ring true! \n  \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/the-fine-art-of-taking-a-service-request-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20180111T130000
DTEND;TZID=America/Chicago:20180111T133000
DTSTAMP:20260404T043024
CREATED:20171203T231648Z
LAST-MODIFIED:20211113T144527Z
UID:7286-1515675600-1515677400@www.epmsonline.com
SUMMARY:The Fine ART of Taking a Service Request
DESCRIPTION:  \nRegister now \nPerhaps the single most important factor in resident retention is the on-site professional’s response to a resident’s request for “service”. Most often\, that request is one for maintenance . . . maintenance in the resident’s apartment home. The attitude of the staff in handling a service request\, the response time\, and the manner in which the work is done will significantly impact the resident’ s decision to refer their friends to the community\, renew their lease\, and even pay their rent promptly.  \nWhether the request comes through your online resident portal or in person from a visit to the office\, this is a moment of truth! Will the resident experience the excellent service that was promised on your website and in the initial leasing presentation? \n  \nDo it right and you make a customer for life…or at least for a few years.  \n\nThe service request “opportunity” \nMaking each service request a powerful retention event. \nFEP Service…Memorable Service \nAccepting a service request…in person\, on the phone\, and online. \nFollow up on a maintenance request. \nThe Service Promise \n\nYour ongoing maintenance program is the foundation of your resident service and retention efforts. Start here and all other services and activities will ring true! \n  \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/the-fine-art-of-taking-a-service-request/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/12/shutterstock_75894259cropped.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171214T130000
DTEND;TZID=America/Chicago:20171214T133000
DTSTAMP:20260404T043024
CREATED:20171107T153424Z
LAST-MODIFIED:20171107T153424Z
UID:22606-1513256400-1513258200@www.epmsonline.com
SUMMARY:How to Have a Great Relationship With Your Boss
DESCRIPTION:Register now \nA Gallup survey indicates that approximately 75% of people quit their jobs because of their bosses. Employees are very aware of the impact their bosses have on them; but have you ever thought of the impact you have on your boss? In this Webinar you’ll discover the importance of having a great relationship with your boss and how to be the employee your boss really wants and needs you to be! \n  \n  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/how-to-have-a-great-relationship-with-your-boss-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171214T130000
DTEND;TZID=America/Chicago:20171214T133000
DTSTAMP:20260404T043024
CREATED:20171107T153424Z
LAST-MODIFIED:20211113T144637Z
UID:6969-1513256400-1513258200@www.epmsonline.com
SUMMARY:How to Have a Great Relationship With Your Boss
DESCRIPTION:  \nRegister now \nA Gallup survey indicates that approximately 75% of people quit their jobs because of their bosses. Employees are very aware of the impact their bosses have on them; but have you ever thought of the impact you have on your boss? In this Webinar you’ll discover the importance of having a great relationship with your boss and how to be the employee your boss really wants and needs you to be! \n  \n  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/how-to-have-a-great-relationship-with-your-boss/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/11/iStock-612387410-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171116T130000
DTEND;TZID=America/Chicago:20171116T133000
DTSTAMP:20260404T043024
CREATED:20171014T201220Z
LAST-MODIFIED:20171014T201220Z
UID:22605-1510837200-1510839000@www.epmsonline.com
SUMMARY:6 Competencies You Need Now
DESCRIPTION:Register now \nMultifamily property managers come from all kinds of backgrounds and experiences. Some are promoted\, some enter in that role and others transition from other property management areas. Some are instantly successful\, some have to work harder. A new challenge or crisis can upset any career momentum. \nLearn how to adjust and grow from where you are TODAY. What got you to your position today – may NOT be enough to move you forward. Learn the 6 competencies essential to your ongoing and growing success! Walk away with a TO DO list that will bear professional fruit! \nPresented by: \n \n  \n  \n  \nSue Weston \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/6-competencies-need-now-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171116T130000
DTEND;TZID=America/Chicago:20171116T133000
DTSTAMP:20260404T043024
CREATED:20171014T201220Z
LAST-MODIFIED:20211113T144738Z
UID:6645-1510837200-1510839000@www.epmsonline.com
SUMMARY:6 Competencies You Need Now
DESCRIPTION:  \nRegister now \nMultifamily property managers come from all kinds of backgrounds and experiences. Some are promoted\, some enter in that role and others transition from other property management areas. Some are instantly successful\, some have to work harder. A new challenge or crisis can upset any career momentum. \nLearn how to adjust and grow from where you are TODAY. What got you to your position today – may NOT be enough to move you forward. Learn the 6 competencies essential to your ongoing and growing success! Walk away with a TO DO list that will bear professional fruit! \nPresented by: \n \n  \n  \n  \nSue Weston \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/6-competencies-need-now/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/10/iStock-612719092-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171102T130000
DTEND;TZID=America/Chicago:20171102T133000
DTSTAMP:20260404T043024
CREATED:20170923T201558Z
LAST-MODIFIED:20170923T201558Z
UID:22604-1509627600-1509629400@www.epmsonline.com
SUMMARY:3 Keys to Unleashing Employee Potential
DESCRIPTION:Register now \nWhat percentage of potential do you think your employees are delivering? 50%? 60%? 70%? Imagine having the right approach to influencing your employees in taking their performance up just a notch or two – that one extra degree. What would that mean for your results? \nLeaders at all levels must realize how crucial it is to foster a workplace environment in which employees can thrive and maximize their unique talents. In this 30-minute\, jam-packed webinar\, you will discover three key coaching skills that will unleash employee potential and support overall individual\, team\, and business success. You will learn about: \n1. Aligning for Impact\n2. Connecting for Engagement\n3. Empowering for Self-Reliance \n“Coaching is unlocking a person’s potential to maximize their own performance. It is helping them learn rather than teaching them.” \n– Sir John Whitmore\nCoaching for Performance\nPresented by: \n \n  \n  \n  \n  \n  \nDeb Van Cleve \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/keys-to-unleashing-employee-potential-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171102T130000
DTEND;TZID=America/Chicago:20171102T133000
DTSTAMP:20260404T043024
CREATED:20170923T201558Z
LAST-MODIFIED:20211113T144852Z
UID:6396-1509627600-1509629400@www.epmsonline.com
SUMMARY:3 Keys to Unleashing Employee Potential
DESCRIPTION:Register now \nWhat percentage of potential do you think your employees are delivering? 50%? 60%? 70%? Imagine having the right approach to influencing your employees in taking their performance up just a notch or two – that one extra degree. What would that mean for your results? \nLeaders at all levels must realize how crucial it is to foster a workplace environment in which employees can thrive and maximize their unique talents. In this 30-minute\, jam-packed webinar\, you will discover three key coaching skills that will unleash employee potential and support overall individual\, team\, and business success. You will learn about: \n1. Aligning for Impact\n2. Connecting for Engagement\n3. Empowering for Self-Reliance \n“Coaching is unlocking a person’s potential to maximize their own performance. It is helping them learn rather than teaching them.” \n– Sir John Whitmore\nCoaching for Performance\nPresented by: \n \n  \n  \n  \n  \n  \nDeb Van Cleve \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/keys-to-unleashing-employee-potential/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/09/iStock-658494786-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171026T130000
DTEND;TZID=America/Chicago:20171026T133000
DTSTAMP:20260404T043024
CREATED:20170923T195257Z
LAST-MODIFIED:20170923T195257Z
UID:22603-1509022800-1509024600@www.epmsonline.com
SUMMARY:Stop the Stinkin' Thinkin'
DESCRIPTION:Register now \nLet’s cut to the chase. Every apartment community has one – the ‘loser’ apartment. It could be the location\, features\, or something else\, but for whatever reason\, we can’t seem to get it leased. With every potential renter\, our internal sales/marketing voice demands: “I think I can… find the beauty. I think I can… turn the negative into a positive\,” but deep down we just know this particular unit  is ‘the little apartment that can’t’. Join us as together we are reminded of three very important lessons:  \n1. It’s not for you…it’s for them. \n2. Stop the stinkin’ thinkin’ \n3.The goal is still the goal. \nPresented by: \n \n  \n  \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/stop-the-stinkin-thinkin-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171026T130000
DTEND;TZID=America/Chicago:20171026T133000
DTSTAMP:20260404T043024
CREATED:20170923T195257Z
LAST-MODIFIED:20211113T145008Z
UID:6394-1509022800-1509024600@www.epmsonline.com
SUMMARY:Stop the Stinkin' Thinkin'
DESCRIPTION:Register now \nLet’s cut to the chase. Every apartment community has one – the ‘loser’ apartment. It could be the location\, features\, or something else\, but for whatever reason\, we can’t seem to get it leased. With every potential renter\, our internal sales/marketing voice demands: “I think I can… find the beauty. I think I can… turn the negative into a positive\,” but deep down we just know this particular unit  is ‘the little apartment that can’t’. Join us as together we are reminded of three very important lessons:  \n1. It’s not for you…it’s for them. \n2. Stop the stinkin’ thinkin’ \n3.The goal is still the goal. \nPresented by: \n \n  \n  \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/stop-the-stinkin-thinkin/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/09/iStock-509417738-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171012T130000
DTEND;TZID=America/Chicago:20171012T133000
DTSTAMP:20260404T043024
CREATED:20170923T193130Z
LAST-MODIFIED:20211113T145123Z
UID:6391-1507813200-1507815000@www.epmsonline.com
SUMMARY:Are You Retaining Your Residents?
DESCRIPTION:  \nRegister now \nRetaining your residents is easier and cheaper than acquiring new residents. As the market gets more competitive\, it is often too easy for your residents to leave you for another community. You need to find an edge to make staying with your community more attractive than trying something new. In this webinar\, we will discuss tips to keep your residents loyal\, happy\, and engaged\, which will ensure resident retention. \n  \nPresented by: \n \n  \n  \n  \nMisty Sanford \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/are-you-retaining-your-residents/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/09/iStock-689359152-300x240-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171012T130000
DTEND;TZID=America/Chicago:20171012T133000
DTSTAMP:20260404T043024
CREATED:20170923T193130Z
LAST-MODIFIED:20170923T193130Z
UID:22602-1507813200-1507815000@www.epmsonline.com
SUMMARY:Are You Retaining Your Residents?
DESCRIPTION:  \nRegister now \nRetaining your residents is easier and cheaper than acquiring new residents. As the market gets more competitive\, it is often too easy for your residents to leave you for another community. You need to find an edge to make staying with your community more attractive than trying something new. In this webinar\, we will discuss tips to keep your residents loyal\, happy\, and engaged\, which will ensure resident retention. \n  \n  \n  \nPresented by: \n \n  \n  \n  \nMisty Sanford \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/are-you-retaining-your-residents-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171003T130000
DTEND;TZID=America/Chicago:20171003T133000
DTSTAMP:20260404T043024
CREATED:20170923T182342Z
LAST-MODIFIED:20211113T145253Z
UID:6390-1507035600-1507037400@www.epmsonline.com
SUMMARY:Deadweight or Superstar? The Secrets of Developing High-Performance Employees
DESCRIPTION:  \nRegister now \nAs a leader\, one of your main responsibilities is to create a high-performance team. Despite that\, Gallup says that 70% of employees are “disengaged”. Lack of productivity\, morale\, and motivation all occur when your employees are disengaged. In addition\, did you know that disengagement costs $2\,000 per employee? OUCH! \nIn this Webinar you’ll learn the five key elements you need to create and develop a high-performance team. You’ll be challenged to clearly identify the performers on your team\, from deadweight to superstar\, and be given a clear action plan on what to do with all of them! \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/deadweight-or-superstar-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/09/iStock-619236488.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20171003T130000
DTEND;TZID=America/Chicago:20171003T133000
DTSTAMP:20260404T043024
CREATED:20170923T182342Z
LAST-MODIFIED:20170923T182342Z
UID:22601-1507035600-1507037400@www.epmsonline.com
SUMMARY:Deadweight or Superstar? The Secrets of Developing High-Performance Employees
DESCRIPTION:Register now \nAs a leader\, one of your main responsibilities is to create a high-performance team. Despite that\, Gallup says that 70% of employees are “disengaged”. Lack of productivity\, morale\, and motivation all occur when your employees are disengaged. In addition\, did you know that disengagement costs $2\,000 per employee? OUCH! \nIn this Webinar you’ll learn the five key elements you need to create and develop a high-performance team. You’ll be challenged to clearly identify the performers on your team\, from deadweight to superstar\, and be given a clear action plan on what to do with all of them! \nPresented by: \n \n  \n  \n  \nRommel Anacan \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/deadweight-or-superstar-2-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170907T130000
DTEND;TZID=America/Chicago:20170907T133000
DTSTAMP:20260404T043024
CREATED:20170715T162814Z
LAST-MODIFIED:20211113T145359Z
UID:5054-1504789200-1504791000@www.epmsonline.com
SUMMARY:What to Say When You Follow Up
DESCRIPTION:  \nRegister now \nFollow up is the key to getting the lease\, but it is often overlooked or completely forgotten! In this webinar\, we will discuss how to be be pleasantly persistent through all your communication channels. \n  \nPresented by: \n \nMisty Sanford \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/what-to-say-when-you-follow-up/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/07/Respond-quickly-and-personally-289x198-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170907T130000
DTEND;TZID=America/Chicago:20170907T133000
DTSTAMP:20260404T043024
CREATED:20170715T162814Z
LAST-MODIFIED:20170715T162814Z
UID:22599-1504789200-1504791000@www.epmsonline.com
SUMMARY:What to Say When You Follow Up
DESCRIPTION:Register now \nFollow up is the key to getting the lease\, but it is often overlooked or completely forgotten! In this webinar\, we will discuss how to be be pleasantly persistent through all your communication channels. \n  \n  \nPresented by: \n \n  \n  \n  \nMisty Sanford \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/what-to-say-when-you-follow-up-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170824T130000
DTEND;TZID=America/Chicago:20170824T133000
DTSTAMP:20260404T043024
CREATED:20170715T134305Z
LAST-MODIFIED:20211113T145524Z
UID:5050-1503579600-1503581400@www.epmsonline.com
SUMMARY:6 Reasons to Resuscitate the Pen and Paper
DESCRIPTION:  \nRegister now \nWhen was the last time you received a handwritten letter in your mailbox? Today’s typical home receives a personal letter about every seven weeks. Unlike e-communications\, handwritten notes are unique because they are capable of engaging people on a deeper level than other forms of communication. It’s a little thing that can make a big difference in customer experience. \nJoin us as we navigate through the 6 reasons to resuscitate the pen and paper at your leasing desk. \n  \nPresented by: \n \n  \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/5-reasons-to-resuscitate-the-pen-and-paper/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/07/StockPhotoPen.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170824T130000
DTEND;TZID=America/Chicago:20170824T133000
DTSTAMP:20260404T043024
CREATED:20170715T134305Z
LAST-MODIFIED:20170715T134305Z
UID:22598-1503579600-1503581400@www.epmsonline.com
SUMMARY:6 Reasons to Resuscitate the Pen and Paper
DESCRIPTION:Register now \nWhen was the last time you received a handwritten letter in your mailbox? Today’s typical home receives a personal letter about every seven weeks. Unlike e-communications\, handwritten notes are unique because they are capable of engaging people on a deeper level than other forms of communication. It’s a little thing that can make a big difference in customer experience. \nJoin us as we navigate through the 6 reasons to resuscitate the pen and paper at your leasing desk. \n  \nPresented by: \n \n  \n  \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/5-reasons-to-resuscitate-the-pen-and-paper-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170810T130000
DTEND;TZID=America/Chicago:20170810T133000
DTSTAMP:20260404T043024
CREATED:20170715T022743Z
LAST-MODIFIED:20211113T145640Z
UID:5049-1502370000-1502371800@www.epmsonline.com
SUMMARY:How to Compete Differently and Effectively
DESCRIPTION:  \nRegister now \nCompetition is getting tough again as your peers all strive to be the best. In this webinar\, we will discuss how to compete effectively and stand out to win with simple listening and observation techniques. \nPresented by: \n \n  \nMisty Sanford \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/how-to-compete-differently-and-effectively/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/07/shutterstock_66786442cropped-300x198-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170810T130000
DTEND;TZID=America/Chicago:20170810T133000
DTSTAMP:20260404T043024
CREATED:20170715T022743Z
LAST-MODIFIED:20170715T022743Z
UID:22597-1502370000-1502371800@www.epmsonline.com
SUMMARY:How to Compete Differently and Effectively
DESCRIPTION:Register now \nCompetition is getting tough again as your peers all strive to be the best. In this webinar\, we will discuss how to compete effectively and stand out to win with simple listening and observation techniques. \n  \n  \nPresented by: \n \n  \n  \n  \nMisty Sanford \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/how-to-compete-differently-and-effectively-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170727T130000
DTEND;TZID=America/Chicago:20170727T133000
DTSTAMP:20260404T043024
CREATED:20170625T210856Z
LAST-MODIFIED:20211113T150314Z
UID:5028-1501160400-1501162200@www.epmsonline.com
SUMMARY:Giving Feedback to People Who Cry\, Yell\, or Get Defensive
DESCRIPTION:  \nRegister now \nGiving clear\, thoughtful feedback is a hallmark of a professional. Whether you are a supervisor giving feedback to an associate or just a coworker trying to ask a peer to do something differently\, how you handle the conversation is critical. To make things tougher\, what if the recipient cries\, yells\, or gets overly defensive at your comments? From this webinar\, you will take home tools to: \n\nEffectively give ANY feedback to ANYONE using the SBI model\nStay focused as you conduct the conversation with 4 tips to remember\nManage the crying reaction\nAdjust YOUR comments to a yelling recipient\nGet through to a defensive associate\n\nPresented by: \n \n  \nSusan E. Weston \, CAM CAPS\, NAAEI Senior Faculty \n  \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/giving-feedback-people-cry-yell-get-defensive/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2017/06/iStock-503170570-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20170727T130000
DTEND;TZID=America/Chicago:20170727T133000
DTSTAMP:20260404T043024
CREATED:20170625T210856Z
LAST-MODIFIED:20170625T210856Z
UID:22596-1501160400-1501162200@www.epmsonline.com
SUMMARY:Giving Feedback to People Who Cry\, Yell\, or Get Defensive
DESCRIPTION:Register now \nGiving clear\, thoughtful feedback is a hallmark of a professional. Whether you are a supervisor giving feedback to an associate or just a coworker trying to ask a peer to do something differently\, how you handle the conversation is critical. To make things tougher\, what if the recipient cries\, yells\, or gets overly defensive at your comments? From this webinar\, you will take home tools to: \n  \n\nEffectively give ANY feedback to ANYONE using the SBI model\nStay focused as you conduct the conversation with 4 tips to remember\nManage the crying reaction\nAdjust YOUR comments to a yelling recipient\nGet through to a defensive associate\n\nPresented by: \n \n  \n  \n  \n  \nSusan E. Weston \, CAM CAPS\, NAAEI Senior Faculty \n  \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/giving-feedback-people-cry-yell-get-defensive-2/
END:VEVENT
END:VCALENDAR