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DTSTART;TZID=America/Chicago:20210826T130000
DTEND;TZID=America/Chicago:20210826T133000
DTSTAMP:20260410T044728
CREATED:20210209T223717Z
LAST-MODIFIED:20210209T223717Z
UID:22672-1629982800-1629984600@www.epmsonline.com
SUMMARY:Emotional Balance - Intentional Living at Work and Home
DESCRIPTION:“There’s never enough time in the day.”“That person is so much better than me.”“I can’t believe I’m doing this again.” \nNegative thoughts that create a pit in your stomach\, headaches\, and high blood pressure are suffocating your natural state – it’s not natural to live a life filled with stress and anxiety. The truth is that excess stress is created by the thoughts we think and the way we react to life events. \nJoin well-being consultant Alisha Leytem to discover how you have the power to create the naturally stress-free and tranquil life at work and home that you desire. You’ll leave this webinar with tips and ideas to decrease stress and anxiety and increase intentional living to experience more joy and peace in your everyday life. \nYou will learn: \n\nWhy is it that we seem to experience so much “unwellness” and tension in our lives?\nWhat can we do to improve our well-being?\nHealthy ways you can manage your emotions and feel better every day.\nHow to set intentions so you can live a more meaningful\, joyful life.\n\n“Yesterday I was clever\, so I wanted to change the world. Today I am wise\, so I am changing myself.” – Rumi \n \nPresented by: \n \n  \n  \n  \nAlisha Leytem \n  \nReturn to Webinars
URL:https://www.epmsonline.com/event/emotional-balance-intentional-living-at-work-and-home-2/
ATTACH;FMTTYPE=:
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210812T130000
DTEND;TZID=America/Chicago:20210812T133000
DTSTAMP:20260410T044728
CREATED:20210712T002644Z
LAST-MODIFIED:20211112T231335Z
UID:19473-1628773200-1628775000@www.epmsonline.com
SUMMARY:Ten Powerful Leasing Hacks
DESCRIPTION:Ten Powerful Leasing Hacks!  It’s the prime leasing time right now\, making this the perfect time to level up your sales game with the Ten Powerful Leasing Hacks brought to you by Rommel Anacan! The big mistake that many leasing associates make is thinking that selling is about providing “information” to customers and then “closing.” \nIf you only pass on the same information time after time\, you’re missing the vital elements that will help our customers choose YOU from all of your competitors. There are apartment communities with similar amenities\, features\, and floor plan offerings all over your immediate area. What does your community do to stand out and really show your prospects how much you care? \nIn this webinar\, you’ll discover ten powerful leasing strategies that will help you supercharge your leasing efforts! Learn the ins and outs of nailing the tour and sealing the deal. Spoiler: It’s all about preparation. \nYou’ll walk away from this webinar on August 12th at 1:00 PM CST feeling clear\, confident\, and ready to “lease it all!” \n \nPresented by: \n \nRommel Anacan \nReturn to Webinars
URL:https://www.epmsonline.com/event/epms-free-webinar-ten-powerful-leasing-hacks/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/07/AdobeStock_328918851-768x512-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210812T130000
DTEND;TZID=America/Chicago:20210812T133000
DTSTAMP:20260410T044728
CREATED:20210712T002644Z
LAST-MODIFIED:20210712T002644Z
UID:22683-1628773200-1628775000@www.epmsonline.com
SUMMARY:Ten Powerful Leasing Hacks
DESCRIPTION:Ten Powerful Leasing Hacks!  It’s the prime leasing time right now\, making this the perfect time to level up your sales game with the Ten Powerful Leasing Hacks brought to you by Rommel Anacan! The big mistake that many leasing associates make is thinking that selling is about providing “information” to customers and then “closing.” \nIf you only pass on the same information time after time\, you’re missing the vital elements that will help our customers choose YOU from all of your competitors. There are apartment communities with similar amenities\, features\, and floor plan offerings all over your immediate area. What does your community do to stand out and really show your prospects how much you care? \nIn this webinar\, you’ll discover ten powerful leasing strategies that will help you supercharge your leasing efforts! Learn the ins and outs of nailing the tour and sealing the deal. Spoiler: It’s all about preparation. \nYou’ll walk away from this webinar on August 12th at 1:00 PM CST feeling clear\, confident\, and ready to “lease it all!” \n \n  \n  \n  \n  \n  \n  \n  \nPresented by: \n \n  \n  \n  \nRommel Anacan \nReturn to Webinars
URL:https://www.epmsonline.com/event/epms-free-webinar-ten-powerful-leasing-hacks-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/07/AdobeStock_328918851-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210729T130000
DTEND;TZID=America/Chicago:20210729T133000
DTSTAMP:20260410T044728
CREATED:20210712T000552Z
LAST-MODIFIED:20211112T231433Z
UID:19470-1627563600-1627565400@www.epmsonline.com
SUMMARY:Ally & Advocate - These Are Verbs\, Not Nouns
DESCRIPTION:Rescheduled!  New date:  7/29/21 \nWhat is meant by Ally and Advocate? \nIf you are looking forward to building a culture of inclusivity in Multifamily or your personal relationships\, this webinar is a great place to start. Creating an inclusive and equitable culture is a must-have. \nThat’s why Ally and Advocate are not nouns; they are verbs! \nCreating an Inclusive and Equitable Culture delivers a powerful and useful message about inclusion and equity in everyday life. \nKathy Vance\, Learning Strategy Consultant with Edge2Learn\, discusses the opportunities we can all utilize every day on July 22nd at 1:00 PM CST! \n\nBIPOC\, LGBTQIA\, AAPI\, Women\, Gender Identity\nHow are these (and others) historically marginalized in society and/or underrepresented in their careers?\nThis webinar is not focusing on the guilt for what happened in the past. Let’s talk about acknowledging that it DID happen\, still happens\, and that change is needed.\nWe ALL have the accountability to take action and help things change.\n\n \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nPresented by: \n \nKathy Vance \nReturn to Webinars
URL:https://www.epmsonline.com/event/ally-and-advocate-these-are-verbs-not-nouns/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/07/AdobeStock_427183126-768x512-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210729T130000
DTEND;TZID=America/Chicago:20210729T133000
DTSTAMP:20260410T044728
CREATED:20210712T000552Z
LAST-MODIFIED:20210712T000552Z
UID:22682-1627563600-1627565400@www.epmsonline.com
SUMMARY:Ally & Advocate - These Are Verbs\, Not Nouns
DESCRIPTION:Rescheduled!  New date:  7/29/21 \nWhat is meant by Ally and Advocate? \nIf you are looking forward to building a culture of inclusivity in Multifamily or your personal relationships\, this webinar is a great place to start. Creating an inclusive and equitable culture is a must-have. \n  \nThat’s why Ally and Advocate are not nouns; they are verbs! \n  \n  \nCreating an Inclusive and Equitable Culture delivers a powerful and useful message about inclusion and equity in everyday life. \nKathy Vance\, Learning Strategy Consultant with Edge2Learn\, discusses the opportunities we can all utilize every day on July 22nd at 1:00 PM CST! \n\nBIPOC\, LGBTQIA\, AAPI\, Women\, Gender Identity\nHow are these (and others) historically marginalized in society and/or underrepresented in their careers?\nThis webinar is not focusing on the guilt for what happened in the past. Let’s talk about acknowledging that it DID happen\, still happens\, and that change is needed.\nWe ALL have the accountability to take action and help things change.\n\n \nPresented by: \n \n  \n  \n  \nKathy Vance \nReturn to Webinars
URL:https://www.epmsonline.com/event/ally-and-advocate-these-are-verbs-not-nouns-2/
ATTACH;FMTTYPE=:
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210715T130000
DTEND;TZID=America/Chicago:20210715T133000
DTSTAMP:20260410T044728
CREATED:20210618T033957Z
LAST-MODIFIED:20211112T231528Z
UID:19304-1626354000-1626355800@www.epmsonline.com
SUMMARY:Are We Burning Out Too Quickly?
DESCRIPTION:Did you know that millennials are burning out at ages 26-27 versus what used to be the mid-30s? Let’s discuss a real issue that is happening in Multifamily – BURNOUT! If you have been active on any of the property management Facebook or LinkedIn groups\, you’ll notice this topic is at the top of the discussion forums. \nWith the significant changes from last year came significant challenges. Some worked countless hours to get through these past few months\, but at what cost? Do you hop out of bed ready to face the day? Or do you dread the thought of coming to work? (So much that you hit the snooze button many times before getting out of bed?) \nHave our leaders recognized burnout signals for burning out? Or are you a leader who has lost their passion for guiding your employees to excellence? \nJoin Pam Pederson\, Director of Engagement and Communications with Edge2 Learn\, as she guides us through how to combat and detect burnout together. \nWebinar Takeaways: \n\nDiscover why burnout is recognized as a medical condition and why it should never be ignored or pushed aside as a temporary situation.\nEvaluate how burnout exists because “we’ve made rest a reward rather than a right.”\nDiscuss methods to reduce burnout anxiety.\n\n \n  \nPresented by: \n \n  \n  \n  \n  \nPam Pederson \nReturn to Webinars
URL:https://www.epmsonline.com/event/are-we-burning-out-too-quickly/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/06/AdobeStock_316428113-768x512-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210715T130000
DTEND;TZID=America/Chicago:20210715T133000
DTSTAMP:20260410T044728
CREATED:20210618T033957Z
LAST-MODIFIED:20210618T033957Z
UID:22681-1626354000-1626355800@www.epmsonline.com
SUMMARY:Are We Burning Out Too Quickly?
DESCRIPTION:  \nDid you know that millennials are burning out at ages 26-27 versus what used to be the mid-30s? Let’s discuss a real issue that is happening in Multifamily – BURNOUT! If you have been active on any of the property management Facebook or LinkedIn groups\, you’ll notice this topic is at the top of the discussion forums. \nWith the significant changes from last year came significant challenges. Some worked countless hours to get through these past few months\, but at what cost? Do you hop out of bed ready to face the day? Or do you dread the thought of coming to work? (So much that you hit the snooze button many times before getting out of bed?) \n  \nHave our leaders recognized burnout signals for burning out? Or are you a leader who has lost their passion for guiding your employees to excellence? \nJoin Pam Pederson\, Director of Engagement and Communications with Edge2 Learn\, as she guides us through how to combat and detect burnout together. \nWebinar Takeaways: \n\nDiscover why burnout is recognized as a medical condition and why it should never be ignored or pushed aside as a temporary situation.\nEvaluate how burnout exists because “we’ve made rest a reward rather than a right.”\nDiscuss methods to reduce burnout anxiety.\n\n \n  \n  \n  \n  \n  \n  \nPresented by: \n \n  \n  \n  \n  \nPam Pederson \nReturn to Webinars
URL:https://www.epmsonline.com/event/are-we-burning-out-too-quickly-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/06/AdobeStock_316428113.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210624T130000
DTEND;TZID=America/Chicago:20210624T133000
DTSTAMP:20260410T044728
CREATED:20210209T223358Z
LAST-MODIFIED:20211112T231557Z
UID:18384-1624539600-1624541400@www.epmsonline.com
SUMMARY:Center Your Body + Mind with Movement and Breathwork
DESCRIPTION:With our computers\, phones\, and endless zoom meetings\, it’s become increasingly easy for us to neglect our physical needs. In this webinar with well-being consultant Alisha Leytem\, you’ll discover how to reconnect with your body by harnessing the power of deep breathing and movement to manage stress\, feel better and enhance your creativity. Join Alisha to learn actions you can take right away to soothe your nervous system so that you can improve your sense of well-being and positively affect those around you – from family to coworkers. \nYou will discover: \n\nWhat happens in the body and nervous system when you are stressed\, and how to identify it before it becomes problematic\nSmall breathwork techniques you can take to decrease stress at work and home\nHow to incorporate movement into your busy days and mindset tips to regularly exercise and feel better\n\n \n  \nPresented by: \n \nAlisha Leytem
URL:https://www.epmsonline.com/event/center-your-body-mind-with-movement-and-breathwork/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/02/AdobeStock_372921321-768x512-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210624T130000
DTEND;TZID=America/Chicago:20210624T133000
DTSTAMP:20260410T044728
CREATED:20210209T223358Z
LAST-MODIFIED:20210209T223358Z
UID:22671-1624539600-1624541400@www.epmsonline.com
SUMMARY:Center Your Body + Mind with Movement and Breathwork
DESCRIPTION:With our computers\, phones\, and endless zoom meetings\, it’s become increasingly easy for us to neglect our physical needs. In this webinar with well-being consultant Alisha Leytem\, you’ll discover how to reconnect with your body by harnessing the power of deep breathing and movement to manage stress\, feel better and enhance your creativity. Join Alisha to learn actions you can take right away to soothe your nervous system so that you can improve your sense of well-being and positively affect those around you – from family to coworkers. \n  \n  \nYou will discover: \n\nWhat happens in the body and nervous system when you are stressed\, and how to identify it before it becomes problematic\nSmall breathwork techniques you can take to decrease stress at work and home\nHow to incorporate movement into your busy days and mindset tips to regularly exercise and feel better\n\n \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nPresented by: \n \n  \n  \n  \nAlisha Leytem
URL:https://www.epmsonline.com/event/center-your-body-mind-with-movement-and-breathwork-2/
ATTACH;FMTTYPE=:
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210610T130000
DTEND;TZID=America/Chicago:20210610T133000
DTSTAMP:20260410T044728
CREATED:20210509T172315Z
LAST-MODIFIED:20211112T231634Z
UID:19076-1623330000-1623331800@www.epmsonline.com
SUMMARY:The Top 5 Shop Questions Your Competitors Are Missing
DESCRIPTION:An insider look at the Top 5 most essential shop questions \nRachelle Ellington is back with the Mystery Shop information you need! She wants to share the Top 5 most missed questions by your competitors! Why? So\, you and your team can be sure to deliver a prospect experience that will consistently result in making them a FUTURE RESIDENT. \nThis Top 5 Webinar will: \n\nDiscuss the missing piece from the initial phone conversation and other vital steps in the leasing presentation.\nDemonstrate Rachelle’s tips on what to do before you even engage with a future resident.\nClarify why it’s important to link the benefits of what you have and what your prospect wants.\nConsider the best practices to best extend the first invitation to live in your community.\n\nThousands registered with us for Rachelle’s K.I.S.S – How to Pass Your Shop AND Get the Lease webinar in 2020! We hope you can join us for the continuation of this series. If you didn’t attend last year’s webinar\, that’s okay! You’ll still be able to join right in on the fun! \n \nPresented by:  Rachelle Ellington \n \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/the-top-5-shop-questions-your-competitors-are-missing/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/05/AdobeStock_120738101-768x549-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210610T130000
DTEND;TZID=America/Chicago:20210610T133000
DTSTAMP:20260410T044728
CREATED:20210509T172315Z
LAST-MODIFIED:20210509T172315Z
UID:22680-1623330000-1623331800@www.epmsonline.com
SUMMARY:The Top 5 Shop Questions Your Competitors Are Missing
DESCRIPTION:  \n \n  \nAn insider look at the Top 5 most essential shop questions \n  \nRachelle Ellington is back with the Mystery Shop information you need! She wants to share the Top 5 most missed questions by your competitors! Why? So\, you and your team can be sure to deliver a prospect experience that will consistently result in making them a FUTURE RESIDENT. \n  \nThis Top 5 Webinar will: \n\nDiscuss the missing piece from the initial phone conversation and other vital steps in the leasing presentation.\nDemonstrate Rachelle’s tips on what to do before you even engage with a future resident.\nClarify why it’s important to link the benefits of what you have and what your prospect wants.\nConsider the best practices to best extend the first invitation to live in your community.\n\nThousands registered with us for Rachelle’s K.I.S.S – How to Pass Your Shop AND Get the Lease webinar in 2020! We hope you can join us for the continuation of this series. If you didn’t attend last year’s webinar\, that’s okay! You’ll still be able to join right in on the fun! \n \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nPresented by:  Rachelle Ellington \n \n  \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/the-top-5-shop-questions-your-competitors-are-missing-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/05/AdobeStock_120738101-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210527T130000
DTEND;TZID=America/Chicago:20210527T133000
DTSTAMP:20260410T044728
CREATED:20210419T135714Z
LAST-MODIFIED:20211112T231708Z
UID:18916-1622120400-1622122200@www.epmsonline.com
SUMMARY:10 Tips for Exceptional Customer Service
DESCRIPTION:There are more opportunities in today’s workplace environment than ever before to exceed our customers’ expectations. Exceeding expectations regularly is the best way to retain loyalty! We already know it’s five times harder to win a new prospect than to keep an existing resident\, so your team must build long-lasting relationships. \nDuring our 10 Tips for Exceptional Customer Service session\, Wesley Aleshire will discuss tips that make a notable difference in the way our customers and those we work around perceive our level of customer service. Welsey will also share best practices that all of us in Multifamily need to master: \n\nStanding out above the competition\nRelationship building\nReading and using body language\nProviding support to others\nEmpathizing with others\n\nThis 10 Tips for Exceptional Customer Service webinar is an experience for all positions\, including maintenance and management. \n \nPresented by:  Wes Aleshire \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/10-tips-for-exceptional-customer-service/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_352347795-300x163-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210527T130000
DTEND;TZID=America/Chicago:20210527T133000
DTSTAMP:20260410T044728
CREATED:20210419T135714Z
LAST-MODIFIED:20210419T135714Z
UID:22678-1622120400-1622122200@www.epmsonline.com
SUMMARY:10 Tips for Exceptional Customer Service
DESCRIPTION:  \nThere are more opportunities in today’s workplace environment than ever before to exceed our customers’ expectations. Exceeding expectations regularly is the best way to retain loyalty! We already know it’s five times harder to win a new prospect than to keep an existing resident\, so your team must build long-lasting relationships. \n  \n  \nDuring our 10 Tips for Exceptional Customer Service session\, Wesley Aleshire will discuss tips that make a notable difference in the way our customers and those we work around perceive our level of customer service. Welsey will also share best practices that all of us in Multifamily need to master: \n\nStanding out above the competition\nRelationship building\nReading and using body language\nProviding support to others\nEmpathizing with others\n\nThis 10 Tips for Exceptional Customer Service webinar is an experience for all positions\, including maintenance and management. \n \n  \n  \n  \n  \n  \n  \n  \n  \nPresented by:  Wes Aleshire \n \n  \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/10-tips-for-exceptional-customer-service-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_352347795.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210520T130000
DTEND;TZID=America/Chicago:20210520T133000
DTSTAMP:20260410T044728
CREATED:20210425T202235Z
LAST-MODIFIED:20211112T231753Z
UID:18958-1621515600-1621517400@www.epmsonline.com
SUMMARY:Cybersecurity Awareness
DESCRIPTION:Learn the Do’s and Don’t’s and Become a Human “Firewall” \n \n2020 was a wake-up call for most of us. It also forced us to depend on technology to keep doing our jobs. For many multifamily properties and property management companies\, the transition to virtual was challenging because it was foreign\, and\, quite frankly\, most companies were not prepared for such a transition. Now\, in 2021 and beyond\, the multifamily industry is paying closer attention to their technology – and security! More dependency on technology in your leasing office means open season for hackers because of increased user endpoints (basically\, anyone using a device connected to the internet). Unfortunately\, security software tools and network hardware alone are not enough to prevent the bad guys from breaking in. Your leasing teams and corporate staff are the last line of defense which is why it’s important to become a human “firewall” and learn the “do’s and “don’t’s” when it comes to cybersecurity awareness. \nJoin Travis Street\, president of CTS and leading national cybersecurity advisor in the multifamily industry. Travis has prepared an in-depth dive into the world of IT\, the dangers that surround your properties\, and how to avoid becoming a victim of cyber-attacks. \nDuring the webinar\, Travis will discuss: \n\nWhat cybersecurity awareness means\nWhy cybersecurity awareness is crucial to your management company\nCommon pitfalls to be made aware of\nHow to avoid becoming a victim of cyber-attacks\nHow to protect your property and your residents’ data\n\nCTS has specialized in the multifamily industry since 2001 and has helped many multifamily peers with their digital transition. \n  \nPresented by: Travis Street \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/cybersecurity-awareness/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_113555494-300x150-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210520T130000
DTEND;TZID=America/Chicago:20210520T133000
DTSTAMP:20260410T044728
CREATED:20210425T202235Z
LAST-MODIFIED:20210425T202235Z
UID:22679-1621515600-1621517400@www.epmsonline.com
SUMMARY:Cybersecurity Awareness
DESCRIPTION:  \nLearn the Do’s and Don’t’s and Become a Human “Firewall” \n  \n  \n  \n \n2020 was a wake-up call for most of us. It also forced us to depend on technology to keep doing our jobs. For many multifamily properties and property management companies\, the transition to virtual was challenging because it was foreign\, and\, quite frankly\, most companies were not prepared for such a transition. Now\, in 2021 and beyond\, the multifamily industry is paying closer attention to their technology – and security! More dependency on technology in your leasing office means open season for hackers because of increased user endpoints (basically\, anyone using a device connected to the internet). Unfortunately\, security software tools and network hardware alone are not enough to prevent the bad guys from breaking in. Your leasing teams and corporate staff are the last line of defense which is why it’s important to become a human “firewall” and learn the “do’s and “don’t’s” when it comes to cybersecurity awareness. \nJoin Travis Street\, president of CTS and leading national cybersecurity advisor in the multifamily industry. Travis has prepared an in-depth dive into the world of IT\, the dangers that surround your properties\, and how to avoid becoming a victim of cyber-attacks. \nDuring the webinar\, Travis will discuss: \n\nWhat cybersecurity awareness means\nWhy cybersecurity awareness is crucial to your management company\nCommon pitfalls to be made aware of\nHow to avoid becoming a victim of cyber-attacks\nHow to protect your property and your residents’ data\n\nCTS has specialized in the multifamily industry since 2001 and has helped many multifamily peers with their digital transition. \n  \nPresented by: Travis Street \n \n  \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/cybersecurity-awareness-2/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210513T130000
DTEND;TZID=America/Chicago:20210513T133000
DTSTAMP:20260410T044728
CREATED:20210418T231349Z
LAST-MODIFIED:20211112T232042Z
UID:18912-1620910800-1620912600@www.epmsonline.com
SUMMARY:12 Ways to Improve Written Warnings
DESCRIPTION:Recent surveys are predicting that over 50% of the workforce expects to leave their job in 2021. That is a frightening prospect! We already face critical industry turnover and constant job vacancies. Almost makes you NOT want to discipline and risk losing one of your staffers…. almost! \nWe know unaddressed insubordination\, bad attitudes\, and poor teamwork will quickly sink the ship\, and the ship may already be floating dangerously in post-pandemic waters! Very little margin for error here! \nThis webinar will help you look at the role of written discipline from a different perspective. It doesn’t always have to be just a document\, paving the way to ultimate termination. How and why you execute this key responsibility can change the property dynamic – for you and the team member. Here is just one of our 12 tips: \n“Avoid Unneeded Commentary” \nChatter and going beyond the issue itself (even though this may be difficult) can rock the boat. \n \nPresented by: Susan Weston\, CAM\, CAPS \n \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/12-ways-to-improve-written-warnings/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_83405201-768x512-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210513T130000
DTEND;TZID=America/Chicago:20210513T133000
DTSTAMP:20260410T044728
CREATED:20210418T231349Z
LAST-MODIFIED:20210418T231349Z
UID:22677-1620910800-1620912600@www.epmsonline.com
SUMMARY:12 Ways to Improve Written Warnings
DESCRIPTION:  \nRecent surveys are predicting that over 50% of the workforce expects to leave their job in 2021. That is a frightening prospect! We already face critical industry turnover and constant job vacancies. Almost makes you NOT want to discipline and risk losing one of your staffers…. almost! \nWe know unaddressed insubordination\, bad attitudes\, and poor teamwork will quickly sink the ship\, and the ship may already be floating dangerously in post-pandemic waters! Very little margin for error here! \nThis webinar will help you look at the role of written discipline from a different perspective. It doesn’t always have to be just a document\, paving the way to ultimate termination. How and why you execute this key responsibility can change the property dynamic – for you and the team member. Here is just one of our 12 tips: \n“Avoid Unneeded Commentary” \nChatter and going beyond the issue itself (even though this may be difficult) can rock the boat. \n  \n \nPresented by: Susan Weston\, CAM\, CAPS \n \n  \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/12-ways-to-improve-written-warnings-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_83405201-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210429T130000
DTEND;TZID=America/Chicago:20210429T133000
DTSTAMP:20260410T044728
CREATED:20210412T001905Z
LAST-MODIFIED:20211112T232250Z
UID:18879-1619701200-1619703000@www.epmsonline.com
SUMMARY:The State of Fraud in Property Management – Do You Have a Plan?
DESCRIPTION:Fraud has exploded in property management. Join national speaker and Vice President of TransUnion\, Maitri Johnson\, to explore the following questions: \n\nDo you know what this fraud looks like?\nDo you have tools in place to help you reduce the risk of fraud?\nDo you know the different types of fraud that could be happening to you?\nHow do you put a fraud reduction plan in place?\n\nGet the answers to these questions and much more in this dynamic and thought provoking session on the state of fraud in rental housing. \n \n  \nPresented by:  Maitri Johnson \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/the-state-of-fraud-in-property-management-do-you-have-a-plan/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_334660740-768x513-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210429T130000
DTEND;TZID=America/Chicago:20210429T133000
DTSTAMP:20260410T044728
CREATED:20210412T001905Z
LAST-MODIFIED:20210412T001905Z
UID:22676-1619701200-1619703000@www.epmsonline.com
SUMMARY:The State of Fraud in Property Management – Do You Have a Plan?
DESCRIPTION:Fraud has exploded in property management. Join national speaker and Vice President of TransUnion\, Maitri Johnson\, to explore the following questions: \n  \n\nDo you know what this fraud looks like?\nDo you have tools in place to help you reduce the risk of fraud?\nDo you know the different types of fraud that could be happening to you?\nHow do you put a fraud reduction plan in place?\n\nGet the answers to these questions and much more in this dynamic and thought provoking session on the state of fraud in rental housing. \n \nPresented by:  Maitri Johnson \n \n  \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/the-state-of-fraud-in-property-management-do-you-have-a-plan-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_334660740-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210422T130000
DTEND;TZID=America/Chicago:20210422T134500
DTSTAMP:20260410T044728
CREATED:20210209T222623Z
LAST-MODIFIED:20211112T232538Z
UID:18383-1619096400-1619099100@www.epmsonline.com
SUMMARY:Improving Communication and Tone at Work
DESCRIPTION:Join married couple and wellness and leadership consultants Alisha and Michael Leytem in understanding how to be more effective with your communication and tone at work. Being intentional and aware of how you communicate and speak to colleagues profoundly impacts your leadership and relationships. In this 45-minute webinar\, Alisha and Michael will share powerful thoughts and information to understand your communication style so that you can improve it and model it for others at your organization. \nWe will be covering: \n\nUnderstanding the roots of miscommunication and building awareness in your communication style\nPsychological tips for being a more effective communicator\nExploring how to deliver and receive feedback\n\nPresented by:  Alisha Leytem \n \nCo-Presented by: \n\nMichael Leytem – Leadership Development Coach \nMichael has been a talent management consultant and leadership coach since 2011. He has worked with hundreds of Fortune 500 leaders to customize talent strategies and leadership solutions that drive personal and organizational growth. As a published academic with an M.A. in Industrial-Organizational Psychology\, Michael has studied the mental processes and social pressures that influence effective leadership. His life-long passion for leadership\, psychology\, and mindfulness transcends throughout his work and interactions with others. \n \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/improving-communication-and-tone-at-work/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/02/AdobeStock_176789602-768x513-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210422T130000
DTEND;TZID=America/Chicago:20210422T134500
DTSTAMP:20260410T044728
CREATED:20210209T222623Z
LAST-MODIFIED:20210209T222623Z
UID:22670-1619096400-1619099100@www.epmsonline.com
SUMMARY:Improving Communication and Tone at Work
DESCRIPTION:  \nJoin married couple and wellness and leadership consultants Alisha and Michael Leytem in understanding how to be more effective with your communication and tone at work. Being intentional and aware of how you communicate and speak to colleagues profoundly impacts your leadership and relationships. In this 45-minute webinar\, Alisha and Michael will share powerful thoughts and information to understand your communication style so that you can improve it and model it for others at your organization. \n  \nWe will be covering: \n\nUnderstanding the roots of miscommunication and building awareness in your communication style\nPsychological tips for being a more effective communicator\nExploring how to deliver and receive feedback\n\nPresented by:  Alisha Leytem \n \n  \n  \n  \nCo-Presented by: \nMichael Leytem – Leadership Development Coach \nMichael has been a talent management consultant and leadership coach since 2011. He has worked with hundreds of Fortune 500 leaders to customize talent strategies and leadership solutions that drive personal and organizational growth. As a published academic with an M.A. in Industrial-Organizational Psychology\, Michael has studied the mental processes and social pressures that influence effective leadership. His life-long passion for leadership\, psychology\, and mindfulness transcends throughout his work and interactions with others. \n \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/improving-communication-and-tone-at-work-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210408T130000
DTEND;TZID=America/Chicago:20210408T133000
DTSTAMP:20260410T044728
CREATED:20210321T003450Z
LAST-MODIFIED:20211112T232717Z
UID:18667-1617886800-1617888600@www.epmsonline.com
SUMMARY:Positive Pivoting - 5 Keys to Deal with Change in Multifamily
DESCRIPTION:The year 2020 brought new challenges along with unprecedented stress as we all had to find new ways to conduct our business. Companies that were able to pivot and positively adapt to change forged ahead and never looked back. What were the best practices that these flourishing companies used to deal with change? Julie Doss and Pam Pederson have compiled a list of the 5 Keys that everyone can utilize to deal with the inevitable changes coming their way. \nIt’s not over – CHANGE HAPPENS! \nDuring this webinar\, we will discuss: \n\nIdentifying what you can and cannot control.\nUnderstanding how to use imaginary hindsight. Rather than asking “how can we do this?” imagine your plan has already succeeded.\nPracticing “Keep on Keeping On.” By seeing change as a journey\, it becomes easier to be compassionate with ourselves and others.\n\nPresented by:  Pam Pederson and Julie Doss \n \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/positive-pivoting-5-keys-to-deal-with-change-in-multifamily/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/03/AdobeStock_107110160-500x500-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210408T130000
DTEND;TZID=America/Chicago:20210408T133000
DTSTAMP:20260410T044728
CREATED:20210321T003450Z
LAST-MODIFIED:20210321T003450Z
UID:22675-1617886800-1617888600@www.epmsonline.com
SUMMARY:Positive Pivoting - 5 Keys to Deal with Change in Multifamily
DESCRIPTION:  \nThe year 2020 brought new challenges along with unprecedented stress as we all had to find new ways to conduct our business. Companies that were able to pivot and positively adapt to change forged ahead and never looked back. What were the best practices that these flourishing companies used to deal with change? Julie Doss and Pam Pederson have compiled a list of the 5 Keys that everyone can utilize to deal with the inevitable changes coming their way. \n  \nIt’s not over – CHANGE HAPPENS! \n  \n  \n  \nDuring this webinar\, we will discuss: \n\nIdentifying what you can and cannot control.\nUnderstanding how to use imaginary hindsight. Rather than asking “how can we do this?” imagine your plan has already succeeded.\nPracticing “Keep on Keeping On.” By seeing change as a journey\, it becomes easier to be compassionate with ourselves and others.\n\nPresented by:  Pam Pederson and Julie Doss \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/positive-pivoting-5-keys-to-deal-with-change-in-multifamily-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/03/AdobeStock_107110160-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210325T130000
DTEND;TZID=America/Chicago:20210325T133000
DTSTAMP:20260410T044728
CREATED:20210309T011318Z
LAST-MODIFIED:20211112T235904Z
UID:18581-1616677200-1616679000@www.epmsonline.com
SUMMARY:Leading Remotely - Leadership First\, Location Second
DESCRIPTION:As more organizations adapt a remote workforce\, the challenge of leading at a distance become more urgent than ever. In this 30-minute virtual session\, we will guide leaders on how to best support their teams by recalling the foundational principals of leadership. “Leading Remotely – Leadership First\, Location Second” is about both\, the principles of leadership and how we apply those differently in a new reality of remote and virtual teams. WHAT we do is not different\, but HOW we do it changes. \nKey focus areas will include: \n\nLeadership principles\nManager vs Leader\nThe Three O Model: Outcome\, Others and Ourselves\nHow to apply those leadership principles in a remote workplace\nDefine expectations to manage the perception\nCommunicate in the ways that work best for others rather than based on your personal preferences.\nUse Technology to Engage Your Team: One-on-One Meetings and Team Meetings\n\n \nPresented by:  Nadine Peiffer-Seitz \n \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/leading-remotely-leadership-first-location-second/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/03/AdobeStock_414686540-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210325T130000
DTEND;TZID=America/Chicago:20210325T133000
DTSTAMP:20260410T044728
CREATED:20210309T011318Z
LAST-MODIFIED:20210309T011318Z
UID:22674-1616677200-1616679000@www.epmsonline.com
SUMMARY:Leading Remotely - Leadership First\, Location Second
DESCRIPTION:As more organizations adapt a remote workforce\, the challenge of leading at a distance become more urgent than ever. In this 30-minute virtual session\, we will guide leaders on how to best support their teams by recalling the foundational principals of leadership. “Leading Remotely – Leadership First\, Location Second” is about both\, the principles of leadership and how we apply those differently in a new reality of remote and virtual teams. WHAT we do is not different\, but HOW we do it changes. \n  \n  \nKey focus areas will include: \n\nLeadership principles\nManager vs Leader\nThe Three O Model: Outcome\, Others and Ourselves\nHow to apply those leadership principles in a remote workplace\nDefine expectations to manage the perception\nCommunicate in the ways that work best for others rather than based on your personal preferences.\nUse Technology to Engage Your Team: One-on-One Meetings and Team Meetings\n\n \nPresented by:  Nadine Peiffer-Seitz \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/leading-remotely-leadership-first-location-second-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/03/AdobeStock_414686540-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210311T130000
DTEND;TZID=America/Chicago:20210311T133000
DTSTAMP:20260410T044728
CREATED:20210222T152800Z
LAST-MODIFIED:20211113T000024Z
UID:18461-1615467600-1615469400@www.epmsonline.com
SUMMARY:Commencing the Lease
DESCRIPTION:Closing? No\, it is actually the continuation of the relationship. It’s not Closing…it’s Commencing! \nJoin national speaker and consultant\, Rick Ellis\, CAM\, CPM\, as he shows us some creative ideas for sealing the deal. Some call these “Closing Techniques” but Rick prefers to think in terms of continuing the relationship\, not ending (closing) it. That is why he calls it COMMENCING! Asking for a commitment – for your rental prospect to lease – is the natural\, normal\, and expected next step to a healthy relationship. The prospect is visiting your office to see about moving in. It is absurd and even rude to NOT ask your prospect to lease RIGHT NOW. \nIn the pursuit of commencing\, that is\, creating a long term relationship (residency)\, Rick will also cover these important points: \n\nOvercoming and/or minimizing objections\, concerns\, and complaints.\n“Closes” used to secure the commitment. (The entire presentation is about closing or getting a commitment!)\nTrial and Pre-close Closes\n4 Strong Closes to secure the commitment.\nCloses for the Covid-Concerned Prospect\nWhat to do when you don’t get a YES the first time.\nFollow Up – Continuing the Romance!\nPlanning the Wedding Day (the move-in day)\n\nYou will enjoy and learn from Rick as he compares the leasing presentation to your real life love relationships. Even the most experienced onsite professional will learn a new way of looking at the traditional leasing presentation close. Sign up here and get ready to learn\, grow\, and have fun. Rick is one of our top webinar presenters! \nPresented by:  Rick Ellis\, CPM \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/commencing-the-lease/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/02/AdobeStock_200330072-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210311T130000
DTEND;TZID=America/Chicago:20210311T133000
DTSTAMP:20260410T044728
CREATED:20210222T152800Z
LAST-MODIFIED:20210222T152800Z
UID:22673-1615467600-1615469400@www.epmsonline.com
SUMMARY:Commencing the Lease
DESCRIPTION:  \nClosing? No\, it is actually the continuation of the relationship. It’s not Closing…it’s Commencing! \nJoin national speaker and consultant\, Rick Ellis\, CAM\, CPM\, as he shows us some creative ideas for sealing the deal. Some call these “Closing Techniques” but Rick prefers to think in terms of continuing the relationship\, not ending (closing) it. That is why he calls it COMMENCING! Asking for a commitment – for your rental prospect to lease – is the natural\, normal\, and expected next step to a healthy relationship. The prospect is visiting your office to see about moving in. It is absurd and even rude to NOT ask your prospect to lease RIGHT NOW. \n  \nIn the pursuit of commencing\, that is\, creating a long term relationship (residency)\, Rick will also cover these important points: \n\nOvercoming and/or minimizing objections\, concerns\, and complaints.\n“Closes” used to secure the commitment. (The entire presentation is about closing or getting a commitment!)\nTrial and Pre-close Closes\n4 Strong Closes to secure the commitment.\nCloses for the Covid-Concerned Prospect\nWhat to do when you don’t get a YES the first time.\nFollow Up – Continuing the Romance!\nPlanning the Wedding Day (the move-in day)\n\nYou will enjoy and learn from Rick as he compares the leasing presentation to your real life love relationships. Even the most experienced onsite professional will learn a new way of looking at the traditional leasing presentation close. Sign up here and get ready to learn\, grow\, and have fun. Rick is one of our top webinar presenters! \n  \nPresented by:  Rick Ellis\, CPM \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/commencing-the-lease-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/02/AdobeStock_200330072-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210225T130000
DTEND;TZID=America/Chicago:20210225T133000
DTSTAMP:20260410T044728
CREATED:20210209T221241Z
LAST-MODIFIED:20211113T000158Z
UID:18379-1614258000-1614259800@www.epmsonline.com
SUMMARY:Sleep Better and Stress Less for Success
DESCRIPTION:Improving quality of sleep leads to less stress and an increased flow of creativity and energy. You can’t perform at your best if you are constantly running on little sleep. In this short webinar\, wellness expert Alisha Leytem will share easy and natural sleep solutions to improve your well-being and provide you with a “full personal cup” to pour into your success. \nWe will be covering: \n\nThe connection between sleep and success\nIncrease your energy\, creativity and productivity with sleep\nExplore simple and natural solutions for better sleep\n\nPresented by:  Alisha Leytem \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/sleep-better-and-stress-less-for-success/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/02/AdobeStock_316510460-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210225T130000
DTEND;TZID=America/Chicago:20210225T133000
DTSTAMP:20260410T044728
CREATED:20210209T221241Z
LAST-MODIFIED:20210209T221241Z
UID:22669-1614258000-1614259800@www.epmsonline.com
SUMMARY:Sleep Better and Stress Less for Success
DESCRIPTION:  \nImproving quality of sleep leads to less stress and an increased flow of creativity and energy. You can’t perform at your best if you are constantly running on little sleep. In this short webinar\, wellness expert Alisha Leytem will share easy and natural sleep solutions to improve your well-being and provide you with a “full personal cup” to pour into your success. \n  \nWe will be covering: \n  \n\nThe connection between sleep and success\nIncrease your energy\, creativity and productivity with sleep\nExplore simple and natural solutions for better sleep\n\n  \nPresented by:  Alisha Leytem \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/sleep-better-and-stress-less-for-success-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/02/AdobeStock_316510460-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210211T130000
DTEND;TZID=America/Chicago:20210211T133000
DTSTAMP:20260410T044728
CREATED:20210126T203900Z
LAST-MODIFIED:20211113T000422Z
UID:18244-1613048400-1613050200@www.epmsonline.com
SUMMARY:Ring-A-Ling 2021
DESCRIPTION:Not all calls are created equal and not all offices are answering the phones. Today we have call centers\, CRM’s\, Artificial Intelligence\, remote and onsite office\, booking online\, etc. And all of this changes the dynamic of managing phone calls\, scheduling appointments and following up. \nDo you want to Blast Off in 2021 and make an impact on your closing ratios? Assuming yes\, join us for a session on successfully managing the telephone experience. In this session\, these secrets are revealed. \n\nBecome friends with the phone!\nGet comfortable being uncomfortable! Listening!\nPreparation is everything!\nAsk the right questions\, presented as a conversation not an interrogation!\nMaster setting and follow up on appointments!\n\nManaging you phone calls is masterful; it’s not just about the rent. Regardless if market rate\, affordable or senior housing\, understanding the value\, selling the benefits and creating an image of “home”\, you will gain the prospect’s trust and commitment to honoring the appointment and ultimately\, finding their new home. \nDon’t shortcut the process! Your leasing success depends on YOU! \nPresented by:  Donna Lytle-Hickey \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/ring-a-ling-2021/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/01/AdobeStock_167777217-1-scaled.jpeg
END:VEVENT
END:VCALENDAR