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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20201008T130000
DTEND;TZID=America/Chicago:20201008T133000
DTSTAMP:20260406T045344
CREATED:20200920T222216Z
LAST-MODIFIED:20200920T222216Z
UID:22659-1602162000-1602163800@www.epmsonline.com
SUMMARY:10 Secrets of the Most Productive Executives
DESCRIPTION:Twenty-four hours are all we get – and most of those are not spent on-the-job.  During the past few months\, we’ve faced overwhelming physical\, emotional\, and financial challenges.  Now we need to take care of our own wellness.  Productivity is more essential now than ever before. \nLet’s move from the panic zone to the recovery zone!  Learn ten secrets from successful executives that you can own yourself!  Sue Weston will lead us through applying the theory of “Better\, faster\, more fun” to your meetings\, email\, and to-do lists. \nThese are gifts for you in a time that has not been very giving!  No matter how you’re doing now\, what you’re feeling\, this session will help you walk away energized and motivated!! \nLearning Objectives \n\nLearn and apply ten productivity secrets by using real-world scenarios from top non-industry executives and multi-taskers.\nLink productivity secrets to specific tasks and roles you hold.\nLearn tips for better meetings\, better emails\, and better to-do lists.\nNot just tips – You will get examples you can use today!\n\n  \nPresented by:  Susan Weston \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/10-secrets-of-the-most-productive-executives-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/09/AdobeStock_294059124-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200924T130000
DTEND;TZID=America/Chicago:20200924T133000
DTSTAMP:20260406T045344
CREATED:20200910T175835Z
LAST-MODIFIED:20211113T001908Z
UID:17118-1600952400-1600954200@www.epmsonline.com
SUMMARY:Introduction to Emotional Intelligence
DESCRIPTION:Emotional Intelligence\, sometimes referred to as EQ (Emotional Quotient)\, has been cited as a greater contributor to personal and professional success than IQ (Intelligence Quotient). Statistics show that 85–87% of our success accounts from soft skills\, emotional intelligence\, and personal skills. The good news is that while IQ is innate\, EQ can be learned and developed. \nThe multifamily industry is not just about buildings of bricks and mortar. We’re in a business where building people matters even more. Emotional intelligence provides us with the skills to understand ourselves and others on a deeper level. This understanding can support us in making better choices in our actions and reactions. \nThis webinar will get you started on the path toward achieving greater EQ. You’ll be able to explain what emotional intelligence is and why it is important\, identify what elements contribute to EQ\, and apply daily techniques to increase your emotional quotient. \nPresented by:  Kathy Vance \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/introduction-to-emotional-intelligence/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/09/AdobeStock_264222381-300x210-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200924T130000
DTEND;TZID=America/Chicago:20200924T133000
DTSTAMP:20260406T045344
CREATED:20200910T175835Z
LAST-MODIFIED:20200910T175835Z
UID:22658-1600952400-1600954200@www.epmsonline.com
SUMMARY:Introduction to Emotional Intelligence
DESCRIPTION:Emotional Intelligence\, sometimes referred to as EQ (Emotional Quotient)\, has been cited as a greater contributor to personal and professional success than IQ (Intelligence Quotient). Statistics show that 85–87% of our success accounts from soft skills\, emotional intelligence\, and personal skills. The good news is that while IQ is innate\, EQ can be learned and developed. \nThe multifamily industry is not just about buildings of bricks and mortar. We’re in a business where building people matters even more. Emotional intelligence provides us with the skills to understand ourselves and others on a deeper level. This understanding can support us in making better choices in our actions and reactions. \nThis webinar will get you started on the path toward achieving greater EQ. You’ll be able to explain what emotional intelligence is and why it is important\, identify what elements contribute to EQ\, and apply daily techniques to increase your emotional quotient. \n  \nPresented by:  Kathy Vance \n  \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/introduction-to-emotional-intelligence-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/09/AdobeStock_264222381-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200910T130000
DTEND;TZID=America/Chicago:20200910T133000
DTSTAMP:20260406T045344
CREATED:20200820T175054Z
LAST-MODIFIED:20211113T002148Z
UID:17001-1599742800-1599744600@www.epmsonline.com
SUMMARY:When "CALM DOWN" Doesn't Cut It - How to De-escalate Conflict and Keep Your Cool
DESCRIPTION:Dealing with difficult people in the workplace is nothing new to multifamily professionals. However\, dealing with difficult people amid a global pandemic adds an extra layer of tension that could drive you (or your customer) over the edge. In this session Katie shares the do’s and don’ts of de-escalating conflict while guiding participants through techniques that can easily be used to turn confrontation into compromise. \nAttendees of this session will: \n\nLearn how to anticipate a potential conflict\nIdentify the necessary skills for de-escalating conflict\nObtain self-regulation techniques\nGain tips for handling hot button issues\, such as residents not wearing a mask\n\nPresented by:  Katie Rigsby\, CAPS \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/when-calm-down-doesnt-cut-it-how-to-de-escalate-conflict-and-keep-your-cool/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/09/AdobeStock_69793015-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200910T130000
DTEND;TZID=America/Chicago:20200910T133000
DTSTAMP:20260406T045344
CREATED:20200820T175054Z
LAST-MODIFIED:20200820T175054Z
UID:22657-1599742800-1599744600@www.epmsonline.com
SUMMARY:When "CALM DOWN" Doesn't Cut It - How to De-escalate Conflict and Keep Your Cool
DESCRIPTION:  \nDealing with difficult people in the workplace is nothing new to multifamily professionals. However\, dealing with difficult people amid a global pandemic adds an extra layer of tension that could drive you (or your customer) over the edge. In this session Katie shares the do’s and don’ts of de-escalating conflict while guiding participants through techniques that can easily be used to turn confrontation into compromise. \n  \n  \nAttendees of this session will: \n\nLearn how to anticipate a potential conflict\nIdentify the necessary skills for de-escalating conflict\nObtain self-regulation techniques\nGain tips for handling hot button issues\, such as residents not wearing a mask\n\n  \nPresented by:  Katie Rigsby\, CAPS \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/when-calm-down-doesnt-cut-it-how-to-de-escalate-conflict-and-keep-your-cool-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/08/AdobeStock_69793015.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200826T130000
DTEND;TZID=America/Chicago:20200826T133000
DTSTAMP:20260406T045344
CREATED:20200718T165821Z
LAST-MODIFIED:20211113T002304Z
UID:16823-1598446800-1598448600@www.epmsonline.com
SUMMARY:Dr. D's Vitamin E (Encouragement)
DESCRIPTION:In a time when everyone is challenged by uncertainty\, fear\, anxiety and riding an emotional roller coaster\, we are also seeking solace from reliable and trustworthy sources. Dr. D offers a hearty dose of Vitamin E (Encouragement)! Debbie Phillips has been a trusted advisor\, educator\, coach and source of inspiration to industry professionals for over 30 years. She has helped thousands of people find their source of inspiration in times of victory and defeat. Debbie combines practical tips for navigating change with proven solutions for approaching ambiguity\, angst and anger. Her approach comes from understanding how emotions drive performance and her depth of experience dealing with others who are weak\, disillusioned and skeptical. In a short 30 minutes\, Debbie covers the following topics: \n• Shifting gears…. From “fear to focus”\n• Creating routines that anchor clarity\n• Techniques for strengthening your “mental muscle” \nPresented by:  Dr. Debbie Phillips \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/dr-ds-vitamin-e-encouragement/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/07/AdobeStock_332199710-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200826T130000
DTEND;TZID=America/Chicago:20200826T133000
DTSTAMP:20260406T045344
CREATED:20200718T165821Z
LAST-MODIFIED:20200718T165821Z
UID:22655-1598446800-1598448600@www.epmsonline.com
SUMMARY:Dr. D's Vitamin E (Encouragement)
DESCRIPTION:In a time when everyone is challenged by uncertainty\, fear\, anxiety and riding an emotional roller coaster\, we are also seeking solace from reliable and trustworthy sources. Dr. D offers a hearty dose of Vitamin E (Encouragement)! Debbie Phillips has been a trusted advisor\, educator\, coach and source of inspiration to industry professionals for over 30 years. She has helped thousands of people find their source of inspiration in times of victory and defeat. Debbie combines practical tips for navigating change with proven solutions for approaching ambiguity\, angst and anger. Her approach comes from understanding how emotions drive performance and her depth of experience dealing with others who are weak\, disillusioned and skeptical. In a short 30 minutes\, Debbie covers the following topics: \n  \n• Shifting gears…. From “fear to focus”\n• Creating routines that anchor clarity\n• Techniques for strengthening your “mental muscle” \n  \nPresented by:  Dr. Debbie Phillips \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/dr-ds-vitamin-e-encouragement-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/07/AdobeStock_332199710-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200813T130000
DTEND;TZID=America/Chicago:20200813T133000
DTSTAMP:20260406T045344
CREATED:20200730T172722Z
LAST-MODIFIED:20211113T002421Z
UID:16873-1597323600-1597325400@www.epmsonline.com
SUMMARY:Leadership: Your Team Needs These 7 Skills from You NOW
DESCRIPTION:The pandemic\, the recession\, racial justice protests have given us a challenging environment in which to lead our essential teams. Even August’s “On-Site Teams Day” can’t give us enough ways to show our appreciation. Are you running low on leadership ideas? In June 2020 (yes\, less than 60 days ago)\, Leadership IQ asked over 21\,000 employees how well their leaders were doing and what they should be doing to lead them now – after four months of ongoing tension and pressure. \nSurvey Finding 1: \nLess than 30% of employees felt like their leader was open to using ideas and practices from outside the company and industry to improve performance. Are you listening? Are you encouraging new thoughts? This skill is so important right now because it triggers inspiration and effort. The more open you are to new ideas\, the more an employee will be inspired to give his or her best. \nAttend this webinar and learn the other six findings your team needs to feel inspired and motivated. You can make an even more substantial difference in how each employee feels about their work and themselves. \nPresented by:  Susan Weston \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/leadership-your-team-needs-these-7-skills-from-you-now/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/07/teamleadercropped-300x152-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200813T130000
DTEND;TZID=America/Chicago:20200813T133000
DTSTAMP:20260406T045344
CREATED:20200730T172722Z
LAST-MODIFIED:20200730T172722Z
UID:22656-1597323600-1597325400@www.epmsonline.com
SUMMARY:Leadership: Your Team Needs These 7 Skills from You NOW
DESCRIPTION:The pandemic\, the recession\, racial justice protests have given us a challenging environment in which to lead our essential teams. Even August’s “On-Site Teams Day” can’t give us enough ways to show our appreciation. Are you running low on leadership ideas? In June 2020 (yes\, less than 60 days ago)\, Leadership IQ asked over 21\,000 employees how well their leaders were doing and what they should be doing to lead them now – after four months of ongoing tension and pressure. \n  \nSurvey Finding 1: \nLess than 30% of employees felt like their leader was open to using ideas and practices from outside the company and industry to improve performance. Are you listening? Are you encouraging new thoughts? This skill is so important right now because it triggers inspiration and effort. The more open you are to new ideas\, the more an employee will be inspired to give his or her best. \nAttend this webinar and learn the other six findings your team needs to feel inspired and motivated. You can make an even more substantial difference in how each employee feels about their work and themselves. \n  \nPresented by:  Susan Weston \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/leadership-your-team-needs-these-7-skills-from-you-now-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/07/teamleadercropped.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200730T130000
DTEND;TZID=America/Chicago:20200730T133000
DTSTAMP:20260406T045344
CREATED:20200706T170156Z
LAST-MODIFIED:20211113T002542Z
UID:16760-1596114000-1596115800@www.epmsonline.com
SUMMARY:Diversity and Bias - Awareness Can Lead to Change
DESCRIPTION:Everyone has some form of bias\, even it it is unconscious. However\, there is no place for bias in business\, particularly in multifamily housing. Learn how to identify and weed out your own biases to help you ensure you are providing the best service possible. In this webinar\, we will work to: \n\nIdentify what is meant by diversity and biases\nRecognize personal biases and create different responses\nDesign actions to build awareness and change responses within personal and professional circles\n\nPresented by:  Kathy Vance \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/diversity-and-bias-awareness-can-lead-to-change/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/07/AdobeStock_97461199-300x260-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200730T130000
DTEND;TZID=America/Chicago:20200730T133000
DTSTAMP:20260406T045344
CREATED:20200706T170156Z
LAST-MODIFIED:20200706T170156Z
UID:22653-1596114000-1596115800@www.epmsonline.com
SUMMARY:Diversity and Bias - Awareness Can Lead to Change
DESCRIPTION:  \nEveryone has some form of bias\, even it it is unconscious. However\, there is no place for bias in business\, particularly in multifamily housing. Learn how to identify and weed out your own biases to help you ensure you are providing the best service possible. In this webinar\, we will work to: \n  \n  \n  \n  \n\nIdentify what is meant by diversity and biases\nRecognize personal biases and create different responses\nDesign actions to build awareness and change responses within personal and professional circles\n\n  \nPresented by:  Kathy Vance \n  \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/diversity-and-bias-awareness-can-lead-to-change-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/07/AdobeStock_97461199-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200723T130000
DTEND;TZID=America/Chicago:20200723T133000
DTSTAMP:20260406T045344
CREATED:20200714T171845Z
LAST-MODIFIED:20211113T002656Z
UID:16787-1595509200-1595511000@www.epmsonline.com
SUMMARY:Virtual Leasing: Your Success Depends on It!
DESCRIPTION:Face masks\, hand sanitizing\, social distancing\, pivoting and now virtual tours are now commonplace terms. In today’s new normal and new trends have emerged\, has our focus on leasing diminished? Have we adjusted our leasing and communication skills in the right areas or have we allowed these chaotic times to jeopardize the leasing experience. \nJoin us as we explore the data surrounding mystery shop results on 3\,000 virtual tours conducted by Ellis Partners in Management Solutions (EPMS). Learn the effective tour types\, and other areas of focus needed to ‘wow’ your prospects to create a phenomenal leasing experience. \nPresented by:  Rachelle Ellington \n \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/virtual-leasing-your-success-depends-on-it/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/07/AdobeStock_350109863-271x300-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200723T130000
DTEND;TZID=America/Chicago:20200723T133000
DTSTAMP:20260406T045344
CREATED:20200714T171845Z
LAST-MODIFIED:20200714T171845Z
UID:22654-1595509200-1595511000@www.epmsonline.com
SUMMARY:Virtual Leasing: Your Success Depends on It!
DESCRIPTION:  \nFace masks\, hand sanitizing\, social distancing\, pivoting and now virtual tours are now commonplace terms. In today’s new normal and new trends have emerged\, has our focus on leasing diminished? Have we adjusted our leasing and communication skills in the right areas or have we allowed these chaotic times to jeopardize the leasing experience. \n  \nJoin us as we explore the data surrounding mystery shop results on 3\,000 virtual tours conducted by Ellis Partners in Management Solutions (EPMS). Learn the effective tour types\, and other areas of focus needed to ‘wow’ your prospects to create a phenomenal leasing experience. \n  \nPresented by:  Rachelle Ellington \n \n  \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/virtual-leasing-your-success-depends-on-it-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/07/AdobeStock_350109863.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200716T130000
DTEND;TZID=America/Chicago:20200716T133000
DTSTAMP:20260406T045344
CREATED:20200706T163701Z
LAST-MODIFIED:20211113T002843Z
UID:16758-1594904400-1594906200@www.epmsonline.com
SUMMARY:Diversity - Shifting from Tolerance to Inclusion
DESCRIPTION:The world is filled with many different kinds of people from various nations\, cultures\, creeds and backgrounds. For those working in the multifamily industry\, it is uniquely important to create an equitable and inclusive environment for everyone from prospects to residents to coworkers and everyone in between. In this webinar\, we’ll discuss how to: \n\nIdentify what is meant by diversity and inclusion\nSummarize needs to improve opportunity\nRecall activities that can positively impact inclusion within the organization\n\nPresented by:  Kathy Vance \n  \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/diversity-shifting-from-tolerance-to-inclusion/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/07/AdobeStock_321620653-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200716T130000
DTEND;TZID=America/Chicago:20200716T133000
DTSTAMP:20260406T045344
CREATED:20200706T163701Z
LAST-MODIFIED:20200706T163701Z
UID:22652-1594904400-1594906200@www.epmsonline.com
SUMMARY:Diversity - Shifting from Tolerance to Inclusion
DESCRIPTION:The world is filled with many different kinds of people from various nations\, cultures\, creeds and backgrounds. For those working in the multifamily industry\, it is uniquely important to create an equitable and inclusive environment for everyone from prospects to residents to coworkers and everyone in between. In this webinar\, we’ll discuss how to: \n  \n\nIdentify what is meant by diversity and inclusion\nSummarize needs to improve opportunity\nRecall activities that can positively impact inclusion within the organization\n\n  \nPresented by:  Kathy Vance \n  \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/diversity-shifting-from-tolerance-to-inclusion-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/07/AdobeStock_321620653.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200709T130000
DTEND;TZID=America/Chicago:20200709T133000
DTSTAMP:20260406T045344
CREATED:20200625T135914Z
LAST-MODIFIED:20211113T002954Z
UID:16667-1594299600-1594301400@www.epmsonline.com
SUMMARY:Confessions of a Leasing Agent
DESCRIPTION:In this webinar\, you will hear the “confessions of a leasing agent” and learn the tips and tools to seek out potential residents and take your community to the next level! Explore methods to cultivate leads\, both online through social media as well as through the classic telephone channel. Understand how generational differences impact the service needs of the individual prospect and learn to develop top notch service skills\, effective resident retention and the art of closing the sale. In this session\, we’ll discuss how to: \n\nAvoid awkward techniques that lead to the loss of a qualified prospect\nFoster lasting relationships to solidify resident retention\nUtilize focused outreach initiatives to increase rentals and referrals\nDevelop skills to effectively and clearly communicate with\nLearn how to identify the best qualified prospects to help avoid wasted time\nEasily overcome leasing objections and sail through to close\n\nPresented by:  Donna Hickey \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/confessions-of-a-leasing-agent/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/06/AdobeStock_197974009-300x199-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200709T130000
DTEND;TZID=America/Chicago:20200709T133000
DTSTAMP:20260406T045344
CREATED:20200625T135914Z
LAST-MODIFIED:20200625T135914Z
UID:22651-1594299600-1594301400@www.epmsonline.com
SUMMARY:Confessions of a Leasing Agent
DESCRIPTION:In this webinar\, you will hear the “confessions of a leasing agent” and learn the tips and tools to seek out potential residents and take your community to the next level! Explore methods to cultivate leads\, both online through social media as well as through the classic telephone channel. Understand how generational differences impact the service needs of the individual prospect and learn to develop top notch service skills\, effective resident retention and the art of closing the sale. In this session\, we’ll discuss how to: \n  \n  \n  \n\nAvoid awkward techniques that lead to the loss of a qualified prospect\nFoster lasting relationships to solidify resident retention\nUtilize focused outreach initiatives to increase rentals and referrals\nDevelop skills to effectively and clearly communicate with\nLearn how to identify the best qualified prospects to help avoid wasted time\nEasily overcome leasing objections and sail through to close\n\nPresented by:  Donna Hickey \n  \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/confessions-of-a-leasing-agent-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/06/AdobeStock_197974009-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200625T130000
DTEND;TZID=America/Chicago:20200625T133000
DTSTAMP:20260406T045344
CREATED:20200615T155018Z
LAST-MODIFIED:20211113T003059Z
UID:16612-1593090000-1593091800@www.epmsonline.com
SUMMARY:Adaptability - Be a Game Changer
DESCRIPTION:To adapt you must be open to change\, the tools you need to conquer uncertainty—emotional tolerance\, mental fortitude\, communication\, spiritual guidance—will allow you to triumph over change and press on. Learn the tools for success in adapting to a whole new virtual world. \nPresented by:  Lise Rozier \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/adaptability-be-a-game-changer/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/06/AdobeStock_95099282-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200625T130000
DTEND;TZID=America/Chicago:20200625T133000
DTSTAMP:20260406T045344
CREATED:20200615T155018Z
LAST-MODIFIED:20200615T155018Z
UID:22650-1593090000-1593091800@www.epmsonline.com
SUMMARY:Adaptability - Be a Game Changer
DESCRIPTION:To adapt you must be open to change\, the tools you need to conquer uncertainty—emotional tolerance\, mental fortitude\, communication\, spiritual guidance—will allow you to triumph over change and press on. Learn the tools for success in adapting to a whole new virtual world. \n  \n  \n  \n  \nPresented by:  Lise Rozier \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/adaptability-be-a-game-changer-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/06/AdobeStock_95099282-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200617T130000
DTEND;TZID=America/Chicago:20200617T133000
DTSTAMP:20260406T045344
CREATED:20200610T151636Z
LAST-MODIFIED:20211113T003417Z
UID:16581-1592398800-1592400600@www.epmsonline.com
SUMMARY:Self-Guided Tours - Now What?
DESCRIPTION:Self-guided tours truly are the new frontier in multifamily housing. Conventional wisdom in the industry has been that customers need associates to show them around and lead them through the process. Yet surveys tell us that more and more rental customers want increased levels of independence and autonomy during the sales and leasing process. So what do you do? In this webinar you’ll discover how to find the right balance between engagement and autonomy; independence and connection\, so that you’re giving your customers what they truly want and need to make the right decision. \n  \nPresented by:  Rommel Anacan \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/self-guided-tours-now-what/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/06/AdobeStock_269710951-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200617T130000
DTEND;TZID=America/Chicago:20200617T133000
DTSTAMP:20260406T045344
CREATED:20200610T151636Z
LAST-MODIFIED:20200610T151636Z
UID:22649-1592398800-1592400600@www.epmsonline.com
SUMMARY:Self-Guided Tours - Now What?
DESCRIPTION:Self-guided tours truly are the new frontier in multifamily housing. Conventional wisdom in the industry has been that customers need associates to show them around and lead them through the process. Yet surveys tell us that more and more rental customers want increased levels of independence and autonomy during the sales and leasing process. So what do you do? In this webinar you’ll discover how to find the right balance between engagement and autonomy; independence and connection\, so that you’re giving your customers what they truly want and need to make the right decision. \n  \n  \nPresented by:  Rommel Anacan \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/self-guided-tours-now-what-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/06/AdobeStock_269710951.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200611T130000
DTEND;TZID=America/Chicago:20200611T133000
DTSTAMP:20260406T045344
CREATED:20200516T201313Z
LAST-MODIFIED:20211113T003613Z
UID:16481-1591880400-1591882200@www.epmsonline.com
SUMMARY:Leasing to Keep ‘em!: Keeping Residents Longer Even in a COVID-19 World
DESCRIPTION:This is not a leasing webinar! It is that and much more! Join Rick Ellis\, CAM\, CPM as he shows us how our first contact with our rental prospects sets the stage for a long term relationship. Rick will show us how even in a quarantined environment\, we can still connect and create goodwill and loyalty with our residents. This webinar will discuss: \n\nWhat does it take to maintain a long term relationship?\nMove-In Day – Setting the stage for the lease renewal\nBuilding resident relationships that keep residents longer!\nThe four things residents REALLY want!\nCreating a better model for lease renewals – it’s not a paperwork transaction…it’s a sales presentation!\nGreat ideas for connecting with residents\, even while practicing safe social distancing and even some ideas on virtual lease renewals!\n\nWe may have to practice safe social distancing\, but that does not mean we have to come across as distant. Rick will leave you with new ideas and direction to retain your residents in style. \nPresented by:  Rick Ellis\, CAM\, CPM \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/leasing-to-keep-em-keeping-residents-longer-even-in-a-covid-19-world/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/05/AdobeStock_244684338-300x163-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200611T130000
DTEND;TZID=America/Chicago:20200611T133000
DTSTAMP:20260406T045344
CREATED:20200516T201313Z
LAST-MODIFIED:20200516T201313Z
UID:22648-1591880400-1591882200@www.epmsonline.com
SUMMARY:Leasing to Keep ‘em!: Keeping Residents Longer Even in a COVID-19 World
DESCRIPTION:This is not a leasing webinar! It is that and much more! Join Rick Ellis\, CAM\, CPM as he shows us how our first contact with our rental prospects sets the stage for a long term relationship. Rick will show us how even in a quarantined environment\, we can still connect and create goodwill and loyalty with our residents. This webinar will discuss: \n  \n  \n  \n\nWhat does it take to maintain a long term relationship?\nMove-In Day – Setting the stage for the lease renewal\nBuilding resident relationships that keep residents longer!\nThe four things residents REALLY want!\nCreating a better model for lease renewals – it’s not a paperwork transaction…it’s a sales presentation!\nGreat ideas for connecting with residents\, even while practicing safe social distancing and even some ideas on virtual lease renewals!\n\nWe may have to practice safe social distancing\, but that does not mean we have to come across as distant. Rick will leave you with new ideas and direction to retain your residents in style. \n  \nPresented by:  Rick Ellis\, CAM\, CPM \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/leasing-to-keep-em-keeping-residents-longer-even-in-a-covid-19-world-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/05/AdobeStock_244684338-scaled.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200604T130000
DTEND;TZID=America/Chicago:20200604T133000
DTSTAMP:20260406T045344
CREATED:20200513T160451Z
LAST-MODIFIED:20211113T003913Z
UID:16430-1591275600-1591277400@www.epmsonline.com
SUMMARY:We're Better Together:  Property Management's Approach to Emotional and Mental Health During COVID-19
DESCRIPTION:In this webinar\, we discuss property management’s emotional and mental health approach to COVID-19 and the attempt to return to normal activity when appropriate. The session will focus on management of your emotions and mental health as it relates to residents/prospective residents\, suppliers/vendors\, co-workers/employees\, corporate office\, and YOURSELF. \nJoin Speaker John Sons\, Director of Training & Marketing Strategies at Burlington Capital Properties\, as he shares insights on managing emotional and mental health as it relates to COVID-19. \nPresented by:  John Sons \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/were-better-together-property-managements-approach-to-emotional-and-mental-health-during-covid-19/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/05/AdobeStock_194936672-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200604T130000
DTEND;TZID=America/Chicago:20200604T133000
DTSTAMP:20260406T045344
CREATED:20200513T160451Z
LAST-MODIFIED:20200513T160451Z
UID:22646-1591275600-1591277400@www.epmsonline.com
SUMMARY:We're Better Together:  Property Management's Approach to Emotional and Mental Health During COVID-19
DESCRIPTION:In this webinar\, we discuss property management’s emotional and mental health approach to COVID-19 and the attempt to return to normal activity when appropriate. The session will focus on management of your emotions and mental health as it relates to residents/prospective residents\, suppliers/vendors\, co-workers/employees\, corporate office\, and YOURSELF. \nJoin Speaker John Sons\, Director of Training & Marketing Strategies at Burlington Capital Properties\, as he shares insights on managing emotional and mental health as it relates to COVID-19. \n  \n  \nPresented by:  John Sons \n \n  \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/were-better-together-property-managements-approach-to-emotional-and-mental-health-during-covid-19-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/05/AdobeStock_194936672.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200528T130000
DTEND;TZID=America/Chicago:20200528T133000
DTSTAMP:20260406T045344
CREATED:20200516T024030Z
LAST-MODIFIED:20211113T153842Z
UID:16436-1590670800-1590672600@www.epmsonline.com
SUMMARY:Presentation Skills for Virtual Tours
DESCRIPTION:You’ve probably heard the saying\, “Presentation is everything.” This is especially true in virtual leasing. While the technology we have today is great\, connecting with someone through a computer or device can be more difficult than doing so in person. In this webinar you’ll discover the key “pro-tips” that will help you be ready for your close-up during virtual tours. \nPresented by:  Rommel Anacan \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/presentation-skills-for-virtual-tours/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/05/AdobeStock_337983549-300x200-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200528T130000
DTEND;TZID=America/Chicago:20200528T133000
DTSTAMP:20260406T045344
CREATED:20200516T024030Z
LAST-MODIFIED:20200516T024030Z
UID:22647-1590670800-1590672600@www.epmsonline.com
SUMMARY:Presentation Skills for Virtual Tours
DESCRIPTION:You’ve probably heard the saying\, “Presentation is everything.” This is especially true in virtual leasing. While the technology we have today is great\, connecting with someone through a computer or device can be more difficult than doing so in person. In this webinar you’ll discover the key “pro-tips” that will help you be ready for your close-up during virtual tours. \n  \n  \n  \n  \nPresented by:  Rommel Anacan \n \n  \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/presentation-skills-for-virtual-tours-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/05/AdobeStock_337983549.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200520T130000
DTEND;TZID=America/Chicago:20200520T133000
DTSTAMP:20260406T045344
CREATED:20200429T205338Z
LAST-MODIFIED:20211113T154014Z
UID:16337-1589979600-1589981400@www.epmsonline.com
SUMMARY:Managing Stress Like a Boss Through the Covid-19 Crisis
DESCRIPTION:As we navigate this unprecedented crisis\, it’s imperative to discuss how to manage stress. Concerns for our health and the health of our loved ones\, a stream of sometimes confusing and contradictory information\, and disruptions to our routines are just a few ways COVID-19 has impacted our mental health. \nJoin Julie Doss\, Director\, Training and Customer Experience at the Gene B. Glick Company and National Multifamily Trainer. Julie will focus on ways for all of us to manage stress during this pandemic\, including: \n\nReview the basics on how to manage stress: Eating\, Sleeping\, and Exercise.\nLearn to identify signs of stress and become proactive instead of reactive to reduce stress before it takes over.\nCreate an action plan to reduce stress and increase positivity for you and your co-workers and family members.\n\n  \nPresented by:  Julie Doss \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/managing-stress-like-a-boss-through-the-covid-19-crisis/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/04/AdobeStock_274212271.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200520T130000
DTEND;TZID=America/Chicago:20200520T133000
DTSTAMP:20260406T045344
CREATED:20200429T205338Z
LAST-MODIFIED:20200429T205338Z
UID:22645-1589979600-1589981400@www.epmsonline.com
SUMMARY:Managing Stress Like a Boss Through the Covid-19 Crisis
DESCRIPTION:As we navigate this unprecedented crisis\, it’s imperative to discuss how to manage stress. Concerns for our health and the health of our loved ones\, a stream of sometimes confusing and contradictory information\, and disruptions to our routines are just a few ways COVID-19 has impacted our mental health. \nJoin Julie Doss\, Director\, Training and Customer Experience at the Gene B. Glick Company and National Multifamily Trainer. Julie will focus on ways for all of us to manage stress during this pandemic\, including: \n\nReview the basics on how to manage stress: Eating\, Sleeping\, and Exercise.\nLearn to identify signs of stress and become proactive instead of reactive to reduce stress before it takes over.\nCreate an action plan to reduce stress and increase positivity for you and your co-workers and family members.\n\n  \nPresented by:  Julie Doss \n \n  \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/managing-stress-like-a-boss-through-the-covid-19-crisis-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/04/AdobeStock_274212271.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200513T130000
DTEND;TZID=America/Chicago:20200513T133000
DTSTAMP:20260406T045344
CREATED:20200427T214825Z
LAST-MODIFIED:20211113T154122Z
UID:16311-1589374800-1589376600@www.epmsonline.com
SUMMARY:Best Practices For Responding to COVID-19 Pandemic
DESCRIPTION:In just a few short weeks\, all of our lives changed as we began dealing with the COVID-19 Pandemic. In Multifamily\, we are experienced at pivoting quickly\, but each day of this virus has brought challenges. How do we respond to our teams\, our residents\, and ourselves? \nJoin Speaker Jamin Harkness\, Executive Vice President at The Management Group\, as he shares his best practices for responding to the COVID-19 Pandemic. He will discuss how to receive and evaluate ideas and resources from other Multifamily companies and how to figure out which interpretation of the ideas works best for you. Jamin will also review virtual tours\, leveraging your websites\, optimizing your social media\, running daily activity reports\, and technology infrastructure. Bring a notebook – this is just the beginning! \nIn this webinar\, Jamin will share his roadmap to responding to COVID-19 including: \n\nThe Accountability Loop\nOperational Adjustments\nMaintenance Service Adjustments\nCorporate Office Adjustments\nRepository\n\nPresented by:  Jamin Harkness\, CAPS \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/best-practices-for-responding-to-covid-19-pandemic/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2020/04/iStock-541574742-300x200-1.jpeg
END:VEVENT
END:VCALENDAR