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DTSTART;TZID=America/Chicago:20180111T130000
DTEND;TZID=America/Chicago:20180111T133000
DTSTAMP:20261024T181249
CREATED:20171203T231648Z
LAST-MODIFIED:20211113T144527Z
UID:7286-1515675600-1515677400@www.epmsonline.com
SUMMARY:The Fine ART of Taking a Service Request
DESCRIPTION:  \nRegister now \nPerhaps the single most important factor in resident retention is the on-site professional’s response to a resident’s request for “service”. Most often\, that request is one for maintenance . . . maintenance in the resident’s apartment home. The attitude of the staff in handling a service request\, the response time\, and the manner in which the work is done will significantly impact the resident’ s decision to refer their friends to the community\, renew their lease\, and even pay their rent promptly.  \nWhether the request comes through your online resident portal or in person from a visit to the office\, this is a moment of truth! Will the resident experience the excellent service that was promised on your website and in the initial leasing presentation? \n  \nDo it right and you make a customer for life…or at least for a few years.  \n\nThe service request “opportunity” \nMaking each service request a powerful retention event. \nFEP Service…Memorable Service \nAccepting a service request…in person\, on the phone\, and online. \nFollow up on a maintenance request. \nThe Service Promise \n\nYour ongoing maintenance program is the foundation of your resident service and retention efforts. Start here and all other services and activities will ring true! \n  \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/the-fine-art-of-taking-a-service-request/
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DTSTART;TZID=America/Chicago:20180111T130000
DTEND;TZID=America/Chicago:20180111T133000
DTSTAMP:20261024T181249
CREATED:20171203T231648Z
LAST-MODIFIED:20171203T231648Z
UID:22607-1515675600-1515677400@www.epmsonline.com
SUMMARY:The Fine ART of Taking a Service Request
DESCRIPTION:Register now \nPerhaps the single most important factor in resident retention is the on-site professional’s response to a resident’s request for “service”. Most often\, that request is one for maintenance . . . maintenance in the resident’s apartment home. The attitude of the staff in handling a service request\, the response time\, and the manner in which the work is done will significantly impact the resident’ s decision to refer their friends to the community\, renew their lease\, and even pay their rent promptly.  \nWhether the request comes through your online resident portal or in person from a visit to the office\, this is a moment of truth! Will the resident experience the excellent service that was promised on your website and in the initial leasing presentation? \n  \nDo it right and you make a customer for life…or at least for a few years.  \n\nThe service request “opportunity” \nMaking each service request a powerful retention event. \nFEP Service…Memorable Service \nAccepting a service request…in person\, on the phone\, and online. \nFollow up on a maintenance request. \nThe Service Promise \n\nYour ongoing maintenance program is the foundation of your resident service and retention efforts. Start here and all other services and activities will ring true! \n  \nPresented by: \n \n  \n  \n  \nRick Ellis \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/the-fine-art-of-taking-a-service-request-2/
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