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DTSTART;TZID=America/Chicago:20180809T130000
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DTSTAMP:20261022T104905
CREATED:20180711T031128Z
LAST-MODIFIED:20211113T152614Z
UID:9908-1533819600-1533821400@www.epmsonline.com
SUMMARY:Encourage Residents to Complain Before They Explode
DESCRIPTION:Register now \nMost people dislike confrontation and won’t bother complaining when they think nothing will come of it. There are also those fear they will end up feeling angrier or more annoyed because their feedback will be ignored or dismissed as unimportant. Research shows that customers who complain and are satisfied with how their complaint is resolved are actually more loyal than customers who had no  problem at all!  \nIf receiving complaints and handling them well can strengthen resident loyalty\, it is also likely that handling complaints poorly will have a negative impact on resident loyalty. When a resident complains\, they are giving you a gift. Are you ignoring those who can best help you improve your business?  \nIn this webinar\, we will discuss the following tips to help you discover and make the most of resident complaints:  \n\nEach resident is uniquely wired\, so work to offer a “buffet” of complaint channels. \nResident silence is not golden! Your business must understand the whole story. \nBad news travels faster than good news; stop the train in its tracks! \nA resident’s complaint will improve their perception and memory of their experience—good or bad. \nYour employees will be more focused on making the customer happy.\n\nPresented by: \n \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/encourage-residents-to-complain-before-they-explode/
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DTEND;TZID=America/Chicago:20180809T133000
DTSTAMP:20261022T104905
CREATED:20180711T031128Z
LAST-MODIFIED:20180711T031128Z
UID:22615-1533819600-1533821400@www.epmsonline.com
SUMMARY:Encourage Residents to Complain Before They Explode
DESCRIPTION:Register now \nMost people dislike confrontation and won’t bother complaining when they think nothing will come of it. There are also those fear they will end up feeling angrier or more annoyed because their feedback will be ignored or dismissed as unimportant. Research shows that customers who complain and are satisfied with how their complaint is resolved are actually more loyal than customers who had no  problem at all!  \nIf receiving complaints and handling them well can strengthen resident loyalty\, it is also likely that handling complaints poorly will have a negative impact on resident loyalty. When a resident complains\, they are giving you a gift. Are you ignoring those who can best help you improve your business?  \nIn this webinar\, we will discuss the following tips to help you discover and make the most of resident complaints:  \n\nEach resident is uniquely wired\, so work to offer a “buffet” of complaint channels. \nResident silence is not golden! Your business must understand the whole story. \nBad news travels faster than good news; stop the train in its tracks! \nA resident’s complaint will improve their perception and memory of their experience—good or bad. \nYour employees will be more focused on making the customer happy.\n\nPresented by: \n \n  \n  \n  \nMaria Lawson \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/encourage-residents-to-complain-before-they-explode-2/
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