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DTSTART;TZID=America/Chicago:20200910T130000
DTEND;TZID=America/Chicago:20200910T133000
DTSTAMP:20261020T180528
CREATED:20200820T175054Z
LAST-MODIFIED:20211113T002148Z
UID:17001-1599742800-1599744600@www.epmsonline.com
SUMMARY:When "CALM DOWN" Doesn't Cut It - How to De-escalate Conflict and Keep Your Cool
DESCRIPTION:Dealing with difficult people in the workplace is nothing new to multifamily professionals. However\, dealing with difficult people amid a global pandemic adds an extra layer of tension that could drive you (or your customer) over the edge. In this session Katie shares the do’s and don’ts of de-escalating conflict while guiding participants through techniques that can easily be used to turn confrontation into compromise. \nAttendees of this session will: \n\nLearn how to anticipate a potential conflict\nIdentify the necessary skills for de-escalating conflict\nObtain self-regulation techniques\nGain tips for handling hot button issues\, such as residents not wearing a mask\n\nPresented by:  Katie Rigsby\, CAPS \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/when-calm-down-doesnt-cut-it-how-to-de-escalate-conflict-and-keep-your-cool/
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DTSTART;TZID=America/Chicago:20200910T130000
DTEND;TZID=America/Chicago:20200910T133000
DTSTAMP:20261020T180528
CREATED:20200820T175054Z
LAST-MODIFIED:20200820T175054Z
UID:22657-1599742800-1599744600@www.epmsonline.com
SUMMARY:When "CALM DOWN" Doesn't Cut It - How to De-escalate Conflict and Keep Your Cool
DESCRIPTION:  \nDealing with difficult people in the workplace is nothing new to multifamily professionals. However\, dealing with difficult people amid a global pandemic adds an extra layer of tension that could drive you (or your customer) over the edge. In this session Katie shares the do’s and don’ts of de-escalating conflict while guiding participants through techniques that can easily be used to turn confrontation into compromise. \n  \n  \nAttendees of this session will: \n\nLearn how to anticipate a potential conflict\nIdentify the necessary skills for de-escalating conflict\nObtain self-regulation techniques\nGain tips for handling hot button issues\, such as residents not wearing a mask\n\n  \nPresented by:  Katie Rigsby\, CAPS \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/when-calm-down-doesnt-cut-it-how-to-de-escalate-conflict-and-keep-your-cool-2/
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DTSTART;TZID=America/Chicago:20200924T130000
DTEND;TZID=America/Chicago:20200924T133000
DTSTAMP:20261020T180528
CREATED:20200910T175835Z
LAST-MODIFIED:20211113T001908Z
UID:17118-1600952400-1600954200@www.epmsonline.com
SUMMARY:Introduction to Emotional Intelligence
DESCRIPTION:Emotional Intelligence\, sometimes referred to as EQ (Emotional Quotient)\, has been cited as a greater contributor to personal and professional success than IQ (Intelligence Quotient). Statistics show that 85–87% of our success accounts from soft skills\, emotional intelligence\, and personal skills. The good news is that while IQ is innate\, EQ can be learned and developed. \nThe multifamily industry is not just about buildings of bricks and mortar. We’re in a business where building people matters even more. Emotional intelligence provides us with the skills to understand ourselves and others on a deeper level. This understanding can support us in making better choices in our actions and reactions. \nThis webinar will get you started on the path toward achieving greater EQ. You’ll be able to explain what emotional intelligence is and why it is important\, identify what elements contribute to EQ\, and apply daily techniques to increase your emotional quotient. \nPresented by:  Kathy Vance \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/introduction-to-emotional-intelligence/
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20200924T130000
DTEND;TZID=America/Chicago:20200924T133000
DTSTAMP:20261020T180528
CREATED:20200910T175835Z
LAST-MODIFIED:20200910T175835Z
UID:22658-1600952400-1600954200@www.epmsonline.com
SUMMARY:Introduction to Emotional Intelligence
DESCRIPTION:Emotional Intelligence\, sometimes referred to as EQ (Emotional Quotient)\, has been cited as a greater contributor to personal and professional success than IQ (Intelligence Quotient). Statistics show that 85–87% of our success accounts from soft skills\, emotional intelligence\, and personal skills. The good news is that while IQ is innate\, EQ can be learned and developed. \nThe multifamily industry is not just about buildings of bricks and mortar. We’re in a business where building people matters even more. Emotional intelligence provides us with the skills to understand ourselves and others on a deeper level. This understanding can support us in making better choices in our actions and reactions. \nThis webinar will get you started on the path toward achieving greater EQ. You’ll be able to explain what emotional intelligence is and why it is important\, identify what elements contribute to EQ\, and apply daily techniques to increase your emotional quotient. \n  \nPresented by:  Kathy Vance \n  \n \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/introduction-to-emotional-intelligence-2/
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