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DTSTART;TZID=America/Chicago:20210513T130000
DTEND;TZID=America/Chicago:20210513T133000
DTSTAMP:20261018T070934
CREATED:20210418T231349Z
LAST-MODIFIED:20211112T232042Z
UID:18912-1620910800-1620912600@www.epmsonline.com
SUMMARY:12 Ways to Improve Written Warnings
DESCRIPTION:Recent surveys are predicting that over 50% of the workforce expects to leave their job in 2021. That is a frightening prospect! We already face critical industry turnover and constant job vacancies. Almost makes you NOT want to discipline and risk losing one of your staffers…. almost! \nWe know unaddressed insubordination\, bad attitudes\, and poor teamwork will quickly sink the ship\, and the ship may already be floating dangerously in post-pandemic waters! Very little margin for error here! \nThis webinar will help you look at the role of written discipline from a different perspective. It doesn’t always have to be just a document\, paving the way to ultimate termination. How and why you execute this key responsibility can change the property dynamic – for you and the team member. Here is just one of our 12 tips: \n“Avoid Unneeded Commentary” \nChatter and going beyond the issue itself (even though this may be difficult) can rock the boat. \n \nPresented by: Susan Weston\, CAM\, CAPS \n \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/12-ways-to-improve-written-warnings/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_83405201-768x512-1.jpeg
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DTSTART;TZID=America/Chicago:20210513T130000
DTEND;TZID=America/Chicago:20210513T133000
DTSTAMP:20261018T070934
CREATED:20210418T231349Z
LAST-MODIFIED:20210418T231349Z
UID:22677-1620910800-1620912600@www.epmsonline.com
SUMMARY:12 Ways to Improve Written Warnings
DESCRIPTION:  \nRecent surveys are predicting that over 50% of the workforce expects to leave their job in 2021. That is a frightening prospect! We already face critical industry turnover and constant job vacancies. Almost makes you NOT want to discipline and risk losing one of your staffers…. almost! \nWe know unaddressed insubordination\, bad attitudes\, and poor teamwork will quickly sink the ship\, and the ship may already be floating dangerously in post-pandemic waters! Very little margin for error here! \nThis webinar will help you look at the role of written discipline from a different perspective. It doesn’t always have to be just a document\, paving the way to ultimate termination. How and why you execute this key responsibility can change the property dynamic – for you and the team member. Here is just one of our 12 tips: \n“Avoid Unneeded Commentary” \nChatter and going beyond the issue itself (even though this may be difficult) can rock the boat. \n  \n \nPresented by: Susan Weston\, CAM\, CAPS \n \n  \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/12-ways-to-improve-written-warnings-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_83405201-scaled.jpeg
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210520T130000
DTEND;TZID=America/Chicago:20210520T133000
DTSTAMP:20261018T070934
CREATED:20210425T202235Z
LAST-MODIFIED:20211112T231753Z
UID:18958-1621515600-1621517400@www.epmsonline.com
SUMMARY:Cybersecurity Awareness
DESCRIPTION:Learn the Do’s and Don’t’s and Become a Human “Firewall” \n \n2020 was a wake-up call for most of us. It also forced us to depend on technology to keep doing our jobs. For many multifamily properties and property management companies\, the transition to virtual was challenging because it was foreign\, and\, quite frankly\, most companies were not prepared for such a transition. Now\, in 2021 and beyond\, the multifamily industry is paying closer attention to their technology – and security! More dependency on technology in your leasing office means open season for hackers because of increased user endpoints (basically\, anyone using a device connected to the internet). Unfortunately\, security software tools and network hardware alone are not enough to prevent the bad guys from breaking in. Your leasing teams and corporate staff are the last line of defense which is why it’s important to become a human “firewall” and learn the “do’s and “don’t’s” when it comes to cybersecurity awareness. \nJoin Travis Street\, president of CTS and leading national cybersecurity advisor in the multifamily industry. Travis has prepared an in-depth dive into the world of IT\, the dangers that surround your properties\, and how to avoid becoming a victim of cyber-attacks. \nDuring the webinar\, Travis will discuss: \n\nWhat cybersecurity awareness means\nWhy cybersecurity awareness is crucial to your management company\nCommon pitfalls to be made aware of\nHow to avoid becoming a victim of cyber-attacks\nHow to protect your property and your residents’ data\n\nCTS has specialized in the multifamily industry since 2001 and has helped many multifamily peers with their digital transition. \n  \nPresented by: Travis Street \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/cybersecurity-awareness/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_113555494-300x150-1.jpeg
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210520T130000
DTEND;TZID=America/Chicago:20210520T133000
DTSTAMP:20261018T070934
CREATED:20210425T202235Z
LAST-MODIFIED:20210425T202235Z
UID:22679-1621515600-1621517400@www.epmsonline.com
SUMMARY:Cybersecurity Awareness
DESCRIPTION:  \nLearn the Do’s and Don’t’s and Become a Human “Firewall” \n  \n  \n  \n \n2020 was a wake-up call for most of us. It also forced us to depend on technology to keep doing our jobs. For many multifamily properties and property management companies\, the transition to virtual was challenging because it was foreign\, and\, quite frankly\, most companies were not prepared for such a transition. Now\, in 2021 and beyond\, the multifamily industry is paying closer attention to their technology – and security! More dependency on technology in your leasing office means open season for hackers because of increased user endpoints (basically\, anyone using a device connected to the internet). Unfortunately\, security software tools and network hardware alone are not enough to prevent the bad guys from breaking in. Your leasing teams and corporate staff are the last line of defense which is why it’s important to become a human “firewall” and learn the “do’s and “don’t’s” when it comes to cybersecurity awareness. \nJoin Travis Street\, president of CTS and leading national cybersecurity advisor in the multifamily industry. Travis has prepared an in-depth dive into the world of IT\, the dangers that surround your properties\, and how to avoid becoming a victim of cyber-attacks. \nDuring the webinar\, Travis will discuss: \n\nWhat cybersecurity awareness means\nWhy cybersecurity awareness is crucial to your management company\nCommon pitfalls to be made aware of\nHow to avoid becoming a victim of cyber-attacks\nHow to protect your property and your residents’ data\n\nCTS has specialized in the multifamily industry since 2001 and has helped many multifamily peers with their digital transition. \n  \nPresented by: Travis Street \n \n  \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/cybersecurity-awareness-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_113555494-scaled.jpeg
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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210527T130000
DTEND;TZID=America/Chicago:20210527T133000
DTSTAMP:20261018T070934
CREATED:20210419T135714Z
LAST-MODIFIED:20211112T231708Z
UID:18916-1622120400-1622122200@www.epmsonline.com
SUMMARY:10 Tips for Exceptional Customer Service
DESCRIPTION:There are more opportunities in today’s workplace environment than ever before to exceed our customers’ expectations. Exceeding expectations regularly is the best way to retain loyalty! We already know it’s five times harder to win a new prospect than to keep an existing resident\, so your team must build long-lasting relationships. \nDuring our 10 Tips for Exceptional Customer Service session\, Wesley Aleshire will discuss tips that make a notable difference in the way our customers and those we work around perceive our level of customer service. Welsey will also share best practices that all of us in Multifamily need to master: \n\nStanding out above the competition\nRelationship building\nReading and using body language\nProviding support to others\nEmpathizing with others\n\nThis 10 Tips for Exceptional Customer Service webinar is an experience for all positions\, including maintenance and management. \n \nPresented by:  Wes Aleshire \n \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/10-tips-for-exceptional-customer-service/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_352347795-300x163-1.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20210527T130000
DTEND;TZID=America/Chicago:20210527T133000
DTSTAMP:20261018T070934
CREATED:20210419T135714Z
LAST-MODIFIED:20210419T135714Z
UID:22678-1622120400-1622122200@www.epmsonline.com
SUMMARY:10 Tips for Exceptional Customer Service
DESCRIPTION:  \nThere are more opportunities in today’s workplace environment than ever before to exceed our customers’ expectations. Exceeding expectations regularly is the best way to retain loyalty! We already know it’s five times harder to win a new prospect than to keep an existing resident\, so your team must build long-lasting relationships. \n  \n  \nDuring our 10 Tips for Exceptional Customer Service session\, Wesley Aleshire will discuss tips that make a notable difference in the way our customers and those we work around perceive our level of customer service. Welsey will also share best practices that all of us in Multifamily need to master: \n\nStanding out above the competition\nRelationship building\nReading and using body language\nProviding support to others\nEmpathizing with others\n\nThis 10 Tips for Exceptional Customer Service webinar is an experience for all positions\, including maintenance and management. \n \n  \n  \n  \n  \n  \n  \n  \n  \nPresented by:  Wes Aleshire \n \n  \n  \n  \n  \nRegister now \nNote: The time listed for the webinar is Central time. \nPlease adjust for your own time zone:\n11:00 AM Pacific time\n12:00 PM Mountain time\n2:00 PM Eastern time
URL:https://www.epmsonline.com/event/10-tips-for-exceptional-customer-service-2/
ATTACH;FMTTYPE=image/jpeg:https://www.epmsonline.com/wp-content/uploads/2021/04/AdobeStock_352347795.jpeg
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