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Customer Feedback: Responding to the Voice of Your Customer

Using Apartment Reviews to Understand Your Competition

By Customer Feedback: Responding to the Voice of Your Customer No Comments

Whether you want to admit it or not, your competitors are out there, and they want your prospects and residents. Savvy community managers monitor not only what is being said about their own property but also what is being said about their competition. You don’t have to be a spy or feel like you are lurking in the background. There is loads of public information – including apartment reviews – available on the web. Start reading the information you can find and leveraging it to your advantage.

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Apartment Ratings and Reviews: Not As Scary As You Think

By Customer Feedback: Responding to the Voice of Your Customer No Comments

Did you know that over 70% of all apartment ratings and reviews on RentersVoice.com are positive?  70%!  This makes us wonder why so apartment management teams are so nervous about their apartment ratings and reviews.

Of course, we fast recalled how the occasional negative apartment rating or review feels like a real punch in the gut.

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