Chat/Text Mystery Shop

Chat/Text Mystery Shop

Chat/Text Mystery Shop

This Ellis Shop begins with an individual posing as a prospect visiting the website provided and using the ‘Chat’ function or using a ‘Text’ option to inquire about leasing an apartment home. This mystery shop includes a written mystery shopping report and a copy of the chat or text thread.  

  • Evaluates timeliness and quality of response to chat or text message inquiries
  • Helps identify technical issues with the chat/text sales process

Also, this Mystery Shop selection is economical in price. It has a quick turnaround, giving you insight into your prospect’s Chat/Text inquiry experience with your leasing teams and access to extensive dashboard reporting.


Sample Chat/Text Mystery Shop Report

Ellis’ mystery shops provide objective feedback to help you specifically focus on leasing professional chat/text sales skills successes and opportunities for improvement.

Upcoming Events

  1. Lease Like a Pro!

    May 19, 2022 @ 1:00 pm - 1:30 pm CDT
  2. Better Calls for Better Maintenance Efficiency – Service Matters!

    May 26, 2022 @ 1:00 pm - 1:30 pm CDT
  3. There’s No App for THAT! Providing Personal Customer Service and Utilizing Technology

    June 9, 2022 @ 1:00 pm - 1:30 pm CDT