Ellis Announces Winners of 2017 Ellis Customer Experience Best in Class Award for Resident Surveys

Irving, TX. February 12, 2018.  Ellis Partners in Management Solutions is proud to announce the winners of the 2017 Ellis Customer Experience Best in Class Award for Resident Surveys.  Since beginning this Award four years ago in 2014, Ellis has surveyed the residents of almost 800,000 apartment homes.  This Award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out, for companies that participated on an annual basis.

Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience onsite teams consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.

Ellis congratulates the 99 properties below for earning the 2017 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance.  These properties not only achieved an average loyalty score of 90% but they responded to 95% of the resident surveys received, compared to 83% response rates in 2016 and 78% in 2015.  These properties also responded to residents within an average of 3.75 days, more than 2.5 days faster than other properties.  By responding to the resident more frequently and faster, Best In Class properties found themselves building trust and relationships with their residents resulting in a 16% higher likelihood to renew than their peers.

Ellis also recognizes the following companies whose properties earned this prestigious award for 2017:

Affinity Property Management | Carlisle Property Management | CWS Apartment Homes | Fore Property Company | Guardian Management, LLC | JMG Realty | Landmark Communities | Lincoln Property Company | LMC, a Lennar Company | Lincoln Property Company | Mack Urban Communities | Manco Abbott | MG Properties Group | Olympus Property | Pinnacle | Provence Real Estate | R&V Management | Simpson Property Group | Steadfast Management | TM Realty

To be eligible to compete for the 2017 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must have been on the Ellis Resident Surveys Program for the last 9 months and have 20 or more completed surveys.

2017 Ellis Customer Experience Best in Class Award Properties

Listed in alphabetical order by number of years earned and by Company

Best In Class Winners – Four Years
Marquis at Bellaire RanchCWS Apartment Homes, LLC
Marquis of Carmel ValleyCWS Apartment Homes, LLC
The Fairmont at Willow CreekCWS Apartment Homes, LLC
Best In Class Winners – Three Years
Marquis at StonegateCWS Apartment Homes, LLC
Marquis on Edwards MillCWS Apartment Homes, LLC
Gramercy Square at AyrsleySimpson Property Group
The MatisseSimpson Property Group
Best In Class Winners – Two Years
Heron PondCarlisle Property Management (CPM)
Marquis at Ladera VistaCWS Apartment Homes, LLC
Marquis at StonebriarCWS Apartment Homes, LLC
The Marquis of State ThomasCWS Apartment Homes, LLC
Brook View Apartments -YLincoln Property Company
Decatur Crossing -YLincoln Property Company
Highgrove -ABLincoln Property Company
Inman ParkLincoln Property Company
Lincoln Galleria -ABLincoln Property Company
Lincoln Medical Center -ABLincoln Property Company
Millennium Westshore -YLincoln Property Company
The Haven at Cranberry Woods -AYLincoln Property Company
The Lodge at Spring Shadows -YLincoln Property Company
The Residences at Seven GablesLincoln Property Company
The Residences at Willow Ridge -ABLincoln Property Company
The Retreat at Seven BridgesLincoln Property Company
Tidewater at Salisbury -AABLincoln Property Company
Villas of GreenvillePinnacle (PRMC)
WestminsterPinnacle (PRMC)
Marshall Park Apartments and Town HomesSimpson Property Group
San CarlosSimpson Property Group
Silos South EndSimpson Property Group
Victory Flats at Elmonica StationSimpson Property Group
BR Rosemont Olmos ParkSteadfast Management
Spring Creek of EdmondSteadfast Management
Best In Class Winners – One Year
CourtsideAffinity Property Management
ParkwoodAffinity Property Management
Morris Court IICarlisle Property Management (CPM)
The BeaconCarlisle Property Management (CPM)
Anthem on 12thCWS Apartment Homes, LLC
Marq 211CWS Apartment Homes, LLC
Marq West SeattleCWS Apartment Homes, LLC
Marquis at TanglewoodCWS Apartment Homes, LLC
Water MarqCWS Apartment Homes, LLC
Frontier RidgeFore Property Company
Settlers PlaceFore Property Company
Suzann PlazaGuardian Management, LLC
Addison CourtJMG Realty, Inc.
Pointe North ApartmentsLandmark Communities
Saucon View ApartmentsLandmark Communities
STRATA FlatsLandmark Communities
The MeadowsLandmark Communities
5225 Maple Avenue -YLincoln Property Company
7 Riverway -YLincoln Property Company
BIT Holdings Sixty-Five Inc.Lincoln Property Company
Carmel Canyon -ABLincoln Property Company
Casa Lago PeninsulaLincoln Property Company
Haven at Atwater -YLincoln Property Company
Hyde Park at Lake Wyndemere -ABLincoln Property Company
Legacy at Crown MeadowsLincoln Property Company
MasonvaleLincoln Property Company
Metro Marina BayLincoln Property Company
Montclair Residences at Bay St Station -ALLincoln Property Company
Morgan’s Bluff -YLincoln Property Company
Oak TerraceLincoln Property Company
Queens Gate ILincoln Property Company
Siena Park -YLincoln Property Company
SkyHouse Main -ABLincoln Property Company
Station 40 -ABLincoln Property Company
The Fountains at Memorial City -YLincoln Property Company
The Ranch at Sienna PlantationLincoln Property Company
Treetops at ChesterHollow -YLincoln Property Company
Victoria Place -YLincoln Property Company
Wellington Place -ALLincoln Property Company
Aria at MilleniaLMC, a Lennar Company
Frontera at Pioneer MeadowsLMC, a Lennar Company
OnyxLMC, a Lennar Company
WRENMack Urban Communities
Cotswolds CourtManco Abbott
Fountains at Alluvial, TheManco Abbott
Parks GroveManco Abbott
The GroveManco Abbott
The ShiresManco Abbott
Villas at Westgate, TheManco Abbott
Pacific PlaceMG Properties Group
Cactus Forty-2Olympus Property
Legends at White OakOlympus Property
Olympus MidtownOlympus Property
Wimberly at DeerwoodOlympus Property
Banyan Senior ApartmentsPinnacle (PRMC)
Olive Grove ApartmentsPinnacle (PRMC)
City PlaceProvence Real Estate, LLC
Central ParkR & V Management Corporation
14W ApartmentsSimpson Property Group
Addison at Kramer StationSimpson Property Group
The Encore SouthParkSimpson Property Group
The Reserve at Tysons CornerSimpson Property Group
Deep DeuceSteadfast Management
EstanciaSteadfast Management
Hilliard SummitSteadfast Management
Shalimar at DavieTM Realty Services

Ellis congratulates the 2017 Ellis Customer Experience Best in Class Award Winners for Resident Surveys.

About Ellis
Since 1984, Ellis, Partners in Management Solutions has specialized in helping the multifamily industry achieve their business goals by optimizing the customer experience at key touch points from initial visit to move-out through our Apartment Mystery Shops, Resident Surveys, and Training solutions. Our integrated program, including our partner Edge2Learn, provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention.

MEDIA CONTACT: Lisa Ford | lford@epmsstaging.wpengine.com | 888-988-3767