Ellis Announces Winners of 2017 Ellis Customer Experience Best in Class Award for Resident Surveys
Irving, TX. February 12, 2018. Ellis Partners in Management Solutions is proud to announce the winners of the 2017 Ellis Customer Experience Best in Class Award for Resident Surveys. Since beginning this Award four years ago in 2014, Ellis has surveyed the residents of almost 800,000 apartment homes. This Award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out, for companies that participated on an annual basis.
Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience onsite teams consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.
Ellis congratulates the 99 properties below for earning the 2017 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance. These properties not only achieved an average loyalty score of 90% but they responded to 95% of the resident surveys received, compared to 83% response rates in 2016 and 78% in 2015. These properties also responded to residents within an average of 3.75 days, more than 2.5 days faster than other properties. By responding to the resident more frequently and faster, Best In Class properties found themselves building trust and relationships with their residents resulting in a 16% higher likelihood to renew than their peers.
Ellis also recognizes the following companies whose properties earned this prestigious award for 2017:
Affinity Property Management | Carlisle Property Management | CWS Apartment Homes | Fore Property Company | Guardian Management, LLC | JMG Realty | Landmark Communities | Lincoln Property Company | LMC, a Lennar Company | Lincoln Property Company | Mack Urban Communities | Manco Abbott | MG Properties Group | Olympus Property | Pinnacle | Provence Real Estate | R&V Management | Simpson Property Group | Steadfast Management | TM Realty
To be eligible to compete for the 2017 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must have been on the Ellis Resident Surveys Program for the last 9 months and have 20 or more completed surveys.
2017 Ellis Customer Experience Best in Class Award Properties
Listed in alphabetical order by number of years earned and by Company
| Best In Class Winners – Four Years | |
| Marquis at Bellaire Ranch | CWS Apartment Homes, LLC |
| Marquis of Carmel Valley | CWS Apartment Homes, LLC |
| The Fairmont at Willow Creek | CWS Apartment Homes, LLC |
| Best In Class Winners – Three Years | |
| Marquis at Stonegate | CWS Apartment Homes, LLC |
| Marquis on Edwards Mill | CWS Apartment Homes, LLC |
| Gramercy Square at Ayrsley | Simpson Property Group |
| The Matisse | Simpson Property Group |
| Best In Class Winners – Two Years | |
| Heron Pond | Carlisle Property Management (CPM) |
| Marquis at Ladera Vista | CWS Apartment Homes, LLC |
| Marquis at Stonebriar | CWS Apartment Homes, LLC |
| The Marquis of State Thomas | CWS Apartment Homes, LLC |
| Brook View Apartments -Y | Lincoln Property Company |
| Decatur Crossing -Y | Lincoln Property Company |
| Highgrove -AB | Lincoln Property Company |
| Inman Park | Lincoln Property Company |
| Lincoln Galleria -AB | Lincoln Property Company |
| Lincoln Medical Center -AB | Lincoln Property Company |
| Millennium Westshore -Y | Lincoln Property Company |
| The Haven at Cranberry Woods -AY | Lincoln Property Company |
| The Lodge at Spring Shadows -Y | Lincoln Property Company |
| The Residences at Seven Gables | Lincoln Property Company |
| The Residences at Willow Ridge -AB | Lincoln Property Company |
| The Retreat at Seven Bridges | Lincoln Property Company |
| Tidewater at Salisbury -AAB | Lincoln Property Company |
| Villas of Greenville | Pinnacle (PRMC) |
| Westminster | Pinnacle (PRMC) |
| Marshall Park Apartments and Town Homes | Simpson Property Group |
| San Carlos | Simpson Property Group |
| Silos South End | Simpson Property Group |
| Victory Flats at Elmonica Station | Simpson Property Group |
| BR Rosemont Olmos Park | Steadfast Management |
| Spring Creek of Edmond | Steadfast Management |
| Best In Class Winners – One Year | |
| Courtside | Affinity Property Management |
| Parkwood | Affinity Property Management |
| Morris Court II | Carlisle Property Management (CPM) |
| The Beacon | Carlisle Property Management (CPM) |
| Anthem on 12th | CWS Apartment Homes, LLC |
| Marq 211 | CWS Apartment Homes, LLC |
| Marq West Seattle | CWS Apartment Homes, LLC |
| Marquis at Tanglewood | CWS Apartment Homes, LLC |
| Water Marq | CWS Apartment Homes, LLC |
| Frontier Ridge | Fore Property Company |
| Settlers Place | Fore Property Company |
| Suzann Plaza | Guardian Management, LLC |
| Addison Court | JMG Realty, Inc. |
| Pointe North Apartments | Landmark Communities |
| Saucon View Apartments | Landmark Communities |
| STRATA Flats | Landmark Communities |
| The Meadows | Landmark Communities |
| 5225 Maple Avenue -Y | Lincoln Property Company |
| 7 Riverway -Y | Lincoln Property Company |
| BIT Holdings Sixty-Five Inc. | Lincoln Property Company |
| Carmel Canyon -AB | Lincoln Property Company |
| Casa Lago Peninsula | Lincoln Property Company |
| Haven at Atwater -Y | Lincoln Property Company |
| Hyde Park at Lake Wyndemere -AB | Lincoln Property Company |
| Legacy at Crown Meadows | Lincoln Property Company |
| Masonvale | Lincoln Property Company |
| Metro Marina Bay | Lincoln Property Company |
| Montclair Residences at Bay St Station -AL | Lincoln Property Company |
| Morgan’s Bluff -Y | Lincoln Property Company |
| Oak Terrace | Lincoln Property Company |
| Queens Gate I | Lincoln Property Company |
| Siena Park -Y | Lincoln Property Company |
| SkyHouse Main -AB | Lincoln Property Company |
| Station 40 -AB | Lincoln Property Company |
| The Fountains at Memorial City -Y | Lincoln Property Company |
| The Ranch at Sienna Plantation | Lincoln Property Company |
| Treetops at ChesterHollow -Y | Lincoln Property Company |
| Victoria Place -Y | Lincoln Property Company |
| Wellington Place -AL | Lincoln Property Company |
| Aria at Millenia | LMC, a Lennar Company |
| Frontera at Pioneer Meadows | LMC, a Lennar Company |
| Onyx | LMC, a Lennar Company |
| WREN | Mack Urban Communities |
| Cotswolds Court | Manco Abbott |
| Fountains at Alluvial, The | Manco Abbott |
| Parks Grove | Manco Abbott |
| The Grove | Manco Abbott |
| The Shires | Manco Abbott |
| Villas at Westgate, The | Manco Abbott |
| Pacific Place | MG Properties Group |
| Cactus Forty-2 | Olympus Property |
| Legends at White Oak | Olympus Property |
| Olympus Midtown | Olympus Property |
| Wimberly at Deerwood | Olympus Property |
| Banyan Senior Apartments | Pinnacle (PRMC) |
| Olive Grove Apartments | Pinnacle (PRMC) |
| City Place | Provence Real Estate, LLC |
| Central Park | R & V Management Corporation |
| 14W Apartments | Simpson Property Group |
| Addison at Kramer Station | Simpson Property Group |
| The Encore SouthPark | Simpson Property Group |
| The Reserve at Tysons Corner | Simpson Property Group |
| Deep Deuce | Steadfast Management |
| Estancia | Steadfast Management |
| Hilliard Summit | Steadfast Management |
| Shalimar at Davie | TM Realty Services |
Ellis congratulates the 2017 Ellis Customer Experience Best in Class Award Winners for Resident Surveys.
About Ellis
Since 1984, Ellis, Partners in Management Solutions has specialized in helping the multifamily industry achieve their business goals by optimizing the customer experience at key touch points from initial visit to move-out through our Apartment Mystery Shops, Resident Surveys, and Training solutions. Our integrated program, including our partner Edge2Learn, provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention.
MEDIA CONTACT: Lisa Ford | lford@epmsstaging.wpengine.com | 888-988-3767