Ellis Announces Winners of 2018 Ellis Customer Experience Best in Class Award for Resident Surveys

Irving, TX. February 18, 2019. Ellis Partners in Management Solutions is proud to announce the winners of the 2018 Ellis Customer Experience Best in Class Award for Resident Surveys, an award that recognizes the highest community performers on the Ellis Survey Program.  Since beginning this award five years ago in 2014, Ellis has surveyed residents of almost 4,000 apartment communities.  This prestigious award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.

Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience onsite teams consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.

2018 best in class

Ellis congratulates the 122 properties below for earning the 2018 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance.  These properties not only achieved the highest loyalty scores with an average of 91%, up from 90% last year, but also responded to the resident an average of 94% of the time a survey was completed, compared to 95% in 2017, 83% in 2016 and 78% in 2015.  These properties also responded to residents within an average of 4.2 days, more than 1.5 days faster than other properties.  By responding to the resident more frequently and faster, Best In Class properties found themselves building trust and relationships with their residents resulting in a 14% higher likelihood to renew than their peers.

Ellis also recognizes the following companies whose properties earned this prestigious award for 2018:

Affinity Property Management | Block Multifamily Group, LLC | Capstone Real Estate | Carlisle Property Management | Cathcart Property Management | Evolve Companies | GDC Properties | Guardian Real Estate Services, LLC | HRI Properties | JMG Realty | Landmark Communities | Lincoln Property Company | LMC, a Lennar Company | Longboat Enterprises | Mack Urban Communities | Manco Abbott | MG Properties Group | Mountain States Property Management | Olympus Property | Pinnacle | Provence Real Estate | ResideBPG | Shelton-Cook Real Estate Services | Simpson Property Group | Sparrow Partners | Steadfast Management | Sunrise Management | TM Realty | Zaremba Management Company

To be eligible to compete for the 2018 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must have been on the Ellis Resident Surveys Program for the last nine months and have 20 or more completed surveys.

2018 Ellis Customer Experience Best in Class Award Properties

(Listed by Years Recognized and Management Company in Alphabetical Order)

Best In Class Winners – 5 Year Winners
Marquis at Bellaire RanchCWS Apartment Homes, LLC
Marquis of Carmel ValleyCWS Apartment Homes, LLC
The Marquis of State ThomasCWS Apartment Homes, LLC

Best In Class Winners – 4 Year Winners

Saucon View ApartmentsLandmark Communities
The MeadowsLandmark Communities
Gramercy Square at AyrsleySimpson Property Group
San CarlosSimpson Property Group

Best In Class Winners – 3 Year Winners

Fairmont at Willow CreekCWS Apartment Homes, LLC
Firestone West 7thCWS Apartment Homes, LLC
Marquis at StonebriarCWS Apartment Homes, LLC
Pointe North ApartmentsLandmark Communities
STRATA FlatsLandmark Communities
Brook View ApartmentsLincoln Property Company
Decatur CrossingLincoln Property Company
Inman ParkLincoln Property Company
Millennium WestshoreLincoln Property Company
The Fountains at Memorial CityLincoln Property Company
The Haven at Cranberry WoodsLincoln Property Company
The Lodge at Spring ShadowsLincoln Property Company
The Residences at Seven GablesLincoln Property Company
The Residences at Willow RidgeLincoln Property Company
WestminsterPinnacle (PRMC)
RidgeviewSimpson Property Group
The MatisseSimpson Property Group

Best In Class Winners – 2 Year Winners

ParkwoodAffinity Property Management
Heron PondCarlisle Property Management (CPM)
Marquis at Barton TrailsCWS Apartment Homes, LLC
Addison CourtJMG Realty, Inc.
Lincoln GalleriaLincoln Property Company
MasonvaleLincoln Property Company
The Retreat at Seven BridgesLincoln Property Company
Siena ParkLincoln Property Company
OnyxLMC, a Lennar Company
WRENMack Urban Communities
The Fountains at AlluvialManco Abbott
The GroveManco Abbott
The ShiresManco Abbott
Manzanita GateMG Properties Group
Pacific PlaceMG Properties Group
Banyan Senior ApartmentsPinnacle (PRMC)
City PlaceProvence Real Estate, LLC
14W ApartmentsSimpson Property Group
Boulder CreekSimpson Property Group
Marshall Park Apartments and Town HomesSimpson Property Group
Skyhouse AustinSimpson Property Group
The Encore SouthParkSimpson Property Group
Shalimar at DavieTM Realty Services

Best In Class Winners – 1st Year Winners

Native SunAffinity Property Management
3150 D StreetAffinity Property Management
Stoneleigh CentertonBlock Multifamily Group, LLC
The Equitable BuildingBlock Multifamily Group, LLC
Jackson Village Retirement CenterCapstone Real Estate
Lodge at WestlakeCapstone Real Estate
Retama ParkCapstone Real Estate
Retreat at Cross MountainCapstone Real Estate
Magnolia CrossingCarlisle Property Management (CPM)
Carriage HillCathcart Property Management
The Reserve at Stone PortCathcart Property Management
Marq West SeattleCWS Apartment Homes, LLC
Marquis at Morrison PlantationCWS Apartment Homes, LLC
The Marq on West 7thCWS Apartment Homes, LLC
The VistaCWS Apartment Homes, LLC
811 East DowntownEvolve Companies, LLC
597 WestportGDC Properties, Inc.
Belmont Dairy AptsGuardian Real Estate Services, LLC
Creekside VillageGuardian Real Estate Services, LLC
Cypress PointGuardian Real Estate Services, LLC
Discovery PointGuardian Real Estate Services, LLC
Highland SquareGuardian Real Estate Services, LLC
Villas on Sixth Apartment HomesGuardian Real Estate Services, LLC
Hibernia TowerHRI Properties
Nissen BuildingHRI Properties
STRATA EastLandmark Communities
STRATA SymphonyLandmark Communities
180 North JeffersonLincoln Property Company
404 Rio GrandeLincoln Property Company
Alvista Willow BrookLincoln Property Company
Aquia TerraceLincoln Property Company
AurelienLincoln Property Company
Balsam PlaceLincoln Property Company
Cole ApartmentsLincoln Property Company
Flats at Five Mile CreekLincoln Property Company
Gale LoftsLincoln Property Company
Greenhaven (Franklin, TN)Lincoln Property Company
Hancock Square at Arlington StationLincoln Property Company
LumiereLincoln Property Company
Marquee at Belle MeadeLincoln Property Company
Sevona Westover HillsLincoln Property Company
The Ashby at South Hills Village StationLincoln Property Company
The Encore on 7thLincoln Property Company
The McCarthyLincoln Property Company
The Reserve at SugarloafLincoln Property Company
The Vine SouthLincoln Property Company
White Rock Lake Apartment VillasLincoln Property Company
MarloweLMC, a Lennar Company
MuseLMC, a Lennar Company
NordhausLMC, a Lennar Company
The MorrisLMC, a Lennar Company
CitySideLongboat Enterprises
Le ProvenceManco Abbott
Seasons of LaytonMountain States Property Management
ElevationOlympus Property
Primrose at Highland MeadowsPinnacle (PRMC)
Residences at Justison LandingResideBPG
Villas at Mountain Vista RanchShelton-Cook Real Estate Services
Cadence Cool Springs ApartmentsSimpson Property Group
StoneledgeSimpson Property Group
StrataSimpson Property Group
The Lodge at Redmond RidgeSimpson Property Group
Solea CopperfieldSparrow Partners
Deer Valley Gardens SeniorSteadfast Management
Orchard ParkSteadfast Management
Randall HighlandsSteadfast Management
River Run SeniorSteadfast Management
Truman Farm VillasSteadfast Management
Town & Country ApartmentsSunrise Management
Linden HouseZaremba Management Company
Mannington PlaceZaremba Management Company
Stonebrooke Village ApartmentsZaremba Management Company

Ellis congratulates the 2018 Ellis Customer Experience Best in Class Award Winners for Resident Surveys.

About Ellis
Since 1984, Ellis, Partners in Management Solutions has specialized in helping the multifamily industry achieve their business goals by optimizing the customer experience at key touch points from initial visit to move-out through our Apartment Mystery Shops, Resident Surveys, and Training solutions. Our integrated program, including our partner Edge2Learn, provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention. Please contact us for more information on our Resident Surveys program or other services.

MEDIA CONTACT: Lisa Ford | lford@epmsstaging.wpengine.com | 888-988-3767