Ellis Announces Winners of 2018 Ellis Customer Experience Best in Class Award for Resident Surveys
Irving, TX. February 18, 2019. Ellis Partners in Management Solutions is proud to announce the winners of the 2018 Ellis Customer Experience Best in Class Award for Resident Surveys, an award that recognizes the highest community performers on the Ellis Survey Program. Since beginning this award five years ago in 2014, Ellis has surveyed residents of almost 4,000 apartment communities. This prestigious award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.
Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience onsite teams consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.
Ellis congratulates the 122 properties below for earning the 2018 Ellis Customer Experience Best in Class Award for Resident Surveys based on their outstanding Customer Experience performance. These properties not only achieved the highest loyalty scores with an average of 91%, up from 90% last year, but also responded to the resident an average of 94% of the time a survey was completed, compared to 95% in 2017, 83% in 2016 and 78% in 2015. These properties also responded to residents within an average of 4.2 days, more than 1.5 days faster than other properties. By responding to the resident more frequently and faster, Best In Class properties found themselves building trust and relationships with their residents resulting in a 14% higher likelihood to renew than their peers.
Ellis also recognizes the following companies whose properties earned this prestigious award for 2018:
Affinity Property Management | Block Multifamily Group, LLC | Capstone Real Estate | Carlisle Property Management | Cathcart Property Management | Evolve Companies | GDC Properties | Guardian Real Estate Services, LLC | HRI Properties | JMG Realty | Landmark Communities | Lincoln Property Company | LMC, a Lennar Company | Longboat Enterprises | Mack Urban Communities | Manco Abbott | MG Properties Group | Mountain States Property Management | Olympus Property | Pinnacle | Provence Real Estate | ResideBPG | Shelton-Cook Real Estate Services | Simpson Property Group | Sparrow Partners | Steadfast Management | Sunrise Management | TM Realty | Zaremba Management Company
To be eligible to compete for the 2018 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must have been on the Ellis Resident Surveys Program for the last nine months and have 20 or more completed surveys.
2018 Ellis Customer Experience Best in Class Award Properties
(Listed by Years Recognized and Management Company in Alphabetical Order)
| Best In Class Winners – 5 Year Winners | |
| Marquis at Bellaire Ranch | CWS Apartment Homes, LLC |
| Marquis of Carmel Valley | CWS Apartment Homes, LLC |
| The Marquis of State Thomas | CWS Apartment Homes, LLC |
|
Best In Class Winners – 4 Year Winners | |
| Saucon View Apartments | Landmark Communities |
| The Meadows | Landmark Communities |
| Gramercy Square at Ayrsley | Simpson Property Group |
| San Carlos | Simpson Property Group |
|
Best In Class Winners – 3 Year Winners | |
| Fairmont at Willow Creek | CWS Apartment Homes, LLC |
| Firestone West 7th | CWS Apartment Homes, LLC |
| Marquis at Stonebriar | CWS Apartment Homes, LLC |
| Pointe North Apartments | Landmark Communities |
| STRATA Flats | Landmark Communities |
| Brook View Apartments | Lincoln Property Company |
| Decatur Crossing | Lincoln Property Company |
| Inman Park | Lincoln Property Company |
| Millennium Westshore | Lincoln Property Company |
| The Fountains at Memorial City | Lincoln Property Company |
| The Haven at Cranberry Woods | Lincoln Property Company |
| The Lodge at Spring Shadows | Lincoln Property Company |
| The Residences at Seven Gables | Lincoln Property Company |
| The Residences at Willow Ridge | Lincoln Property Company |
| Westminster | Pinnacle (PRMC) |
| Ridgeview | Simpson Property Group |
| The Matisse | Simpson Property Group |
|
Best In Class Winners – 2 Year Winners | |
| Parkwood | Affinity Property Management |
| Heron Pond | Carlisle Property Management (CPM) |
| Marquis at Barton Trails | CWS Apartment Homes, LLC |
| Addison Court | JMG Realty, Inc. |
| Lincoln Galleria | Lincoln Property Company |
| Masonvale | Lincoln Property Company |
| The Retreat at Seven Bridges | Lincoln Property Company |
| Siena Park | Lincoln Property Company |
| Onyx | LMC, a Lennar Company |
| WREN | Mack Urban Communities |
| The Fountains at Alluvial | Manco Abbott |
| The Grove | Manco Abbott |
| The Shires | Manco Abbott |
| Manzanita Gate | MG Properties Group |
| Pacific Place | MG Properties Group |
| Banyan Senior Apartments | Pinnacle (PRMC) |
| City Place | Provence Real Estate, LLC |
| 14W Apartments | Simpson Property Group |
| Boulder Creek | Simpson Property Group |
| Marshall Park Apartments and Town Homes | Simpson Property Group |
| Skyhouse Austin | Simpson Property Group |
| The Encore SouthPark | Simpson Property Group |
| Shalimar at Davie | TM Realty Services |
|
Best In Class Winners – 1st Year Winners | |
| Native Sun | Affinity Property Management |
| 3150 D Street | Affinity Property Management |
| Stoneleigh Centerton | Block Multifamily Group, LLC |
| The Equitable Building | Block Multifamily Group, LLC |
| Jackson Village Retirement Center | Capstone Real Estate |
| Lodge at Westlake | Capstone Real Estate |
| Retama Park | Capstone Real Estate |
| Retreat at Cross Mountain | Capstone Real Estate |
| Magnolia Crossing | Carlisle Property Management (CPM) |
| Carriage Hill | Cathcart Property Management |
| The Reserve at Stone Port | Cathcart Property Management |
| Marq West Seattle | CWS Apartment Homes, LLC |
| Marquis at Morrison Plantation | CWS Apartment Homes, LLC |
| The Marq on West 7th | CWS Apartment Homes, LLC |
| The Vista | CWS Apartment Homes, LLC |
| 811 East Downtown | Evolve Companies, LLC |
| 597 Westport | GDC Properties, Inc. |
| Belmont Dairy Apts | Guardian Real Estate Services, LLC |
| Creekside Village | Guardian Real Estate Services, LLC |
| Cypress Point | Guardian Real Estate Services, LLC |
| Discovery Point | Guardian Real Estate Services, LLC |
| Highland Square | Guardian Real Estate Services, LLC |
| Villas on Sixth Apartment Homes | Guardian Real Estate Services, LLC |
| Hibernia Tower | HRI Properties |
| Nissen Building | HRI Properties |
| STRATA East | Landmark Communities |
| STRATA Symphony | Landmark Communities |
| 180 North Jefferson | Lincoln Property Company |
| 404 Rio Grande | Lincoln Property Company |
| Alvista Willow Brook | Lincoln Property Company |
| Aquia Terrace | Lincoln Property Company |
| Aurelien | Lincoln Property Company |
| Balsam Place | Lincoln Property Company |
| Cole Apartments | Lincoln Property Company |
| Flats at Five Mile Creek | Lincoln Property Company |
| Gale Lofts | Lincoln Property Company |
| Greenhaven (Franklin, TN) | Lincoln Property Company |
| Hancock Square at Arlington Station | Lincoln Property Company |
| Lumiere | Lincoln Property Company |
| Marquee at Belle Meade | Lincoln Property Company |
| Sevona Westover Hills | Lincoln Property Company |
| The Ashby at South Hills Village Station | Lincoln Property Company |
| The Encore on 7th | Lincoln Property Company |
| The McCarthy | Lincoln Property Company |
| The Reserve at Sugarloaf | Lincoln Property Company |
| The Vine South | Lincoln Property Company |
| White Rock Lake Apartment Villas | Lincoln Property Company |
| Marlowe | LMC, a Lennar Company |
| Muse | LMC, a Lennar Company |
| Nordhaus | LMC, a Lennar Company |
| The Morris | LMC, a Lennar Company |
| CitySide | Longboat Enterprises |
| Le Provence | Manco Abbott |
| Seasons of Layton | Mountain States Property Management |
| Elevation | Olympus Property |
| Primrose at Highland Meadows | Pinnacle (PRMC) |
| 627MKT | ResideBPG |
| Residences at Justison Landing | ResideBPG |
| Villas at Mountain Vista Ranch | Shelton-Cook Real Estate Services |
| Cadence Cool Springs Apartments | Simpson Property Group |
| Stoneledge | Simpson Property Group |
| Strata | Simpson Property Group |
| The Lodge at Redmond Ridge | Simpson Property Group |
| Solea Copperfield | Sparrow Partners |
| Deer Valley Gardens Senior | Steadfast Management |
| Orchard Park | Steadfast Management |
| Randall Highlands | Steadfast Management |
| River Run Senior | Steadfast Management |
| Truman Farm Villas | Steadfast Management |
| Town & Country Apartments | Sunrise Management |
| Linden House | Zaremba Management Company |
| Mannington Place | Zaremba Management Company |
| Stonebrooke Village Apartments | Zaremba Management Company |
Ellis congratulates the 2018 Ellis Customer Experience Best in Class Award Winners for Resident Surveys.
About Ellis
Since 1984, Ellis, Partners in Management Solutions has specialized in helping the multifamily industry achieve their business goals by optimizing the customer experience at key touch points from initial visit to move-out through our Apartment Mystery Shops, Resident Surveys, and Training solutions. Our integrated program, including our partner Edge2Learn, provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention. Please contact us for more information on our Resident Surveys program or other services.
MEDIA CONTACT: Lisa Ford | lford@epmsstaging.wpengine.com | 888-988-3767