Ellis Announces Winners of 2020 Ellis Customer Experience Best in Class Award for Resident Surveys

Irving, TX. February 8, 2021. Ellis Partners in Management Solutions is proud to announce the winners of the 2020 Ellis Customer Experience Best in Class Award for Resident Surveys, an award that recognizes the highest community performers on the Ellis Survey Program.  Since beginning this award seven years ago in 2014, Ellis has surveyed residents of more than 1 million apartment homes.  This prestigious award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.

Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience onsite teams consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.

best in class

2020 proved to be a challenging year with the pandemic and restrictions affecting amenities, services, and office and maintenance duties.  Ellis congratulates the hard work and dedication of the onsite teams for the 145 properties below who earned the 2020 Ellis Customer Experience Best in Class Award based on their outstanding Customer Experience performance.  These properties not only achieved the highest loyalty scores from resident surveys with an average of 92%, but they also responded to the resident an average of 95% of the time once their survey was completed.  These properties also responded to residents within an average of 4.8 days, more than 1.2 days faster than other properties.  By responding to the resident more frequently and quickly, Best in Class properties conveyed their commitment of building trust and relationship with their residents, and thereby, resulting in a 16% higher likelihood to renew than their peers.

Ellis also recognizes the following companies whose properties earned this prestigious award for 2020:

Affinity Property Management | Block Multifamily Group, LLC | Capstone Real Estate | Cathcart Property Management | CLMS Management | Cushman & Wakefield | Evolve Management Group | Fore Property Company | Friedman Realty Group | GDC Properties | Ghertner & Company | Guardian Management, LLC | JMG Realty | Landmark Communities | Laramar Group | Lincoln Property Company | LMC, a Lennar Company | Longboat Enterprises | Mack Property Management | Manco Abbott | MG Properties Group | Olympus Property | Prime Companies | Provence Real Estate | R&V Management | Russo Development | Simpson Property Group | Sparrow Partners | Starpoint Properties | Steadfast REIT | Sunrise Management | Sunrise Management & Consulting | TM Realty | Tribridge Residential |United Financial Group | Woodmont Properties | Zaremba Management Company

To be eligible to compete for the 2020 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must be on the Ellis Resident Survey Program for at least nine months in 2020 and have 20 or more completed surveys.

2020 Ellis Customer Experience Best in Class Award Properties

(Listed by Management Company in Alphabetical Order)

Name of CommunityManagement Company
DesertbrookAffinity Property Management
ScotsboroAffinity Property Management
The GrandBlock Multifamily Group, LLC
Trinity Bell GardensBlock Multifamily Group, LLC
The Woods at Johnson MillBlock Multifamily Group, LLC
The Equitable BuildingBlock Multifamily Group, LLC
Homestead at Mormon HillCapstone Real Estate
City View at the ParkCapstone Real Estate
Cypress Gardens ApartmentsCapstone Real Estate
Ivy Point CypressCapstone Real Estate
Oaks 55Capstone Real Estate
The Reserve at Stone Port ICathcart Property Management
Carriage Hill ICathcart Property Management
Carriage Hill IICathcart Property Management
The Reserve at DalevilleCathcart Property Management
Dominion SquareCLMS Management
MontabellaCLMS Management
Parkview ApartmentsCushman & Wakefield
Bella TerraCushman & Wakefield
Sequoia Grove ApartmentsCushman & Wakefield
Sofi BerryessaCushman & Wakefield
Summer House (CT)Cushman & Wakefield
811 East DowntownEvolve Management Group
Evolve at Stones BayEvolve Management Group
VillanovaFore Property Company
Settlers PlaceFore Property Company
Frontier RidgeFore Property Company
Audubon ArmsFriedman Realty Group
597 WestportGDC Properties, Inc.
Americana ApartmentsGhertner & Company
Terrace at Mount ScottGuardian Management
Highland SquareGuardian Management
Cypress PointGuardian Management
Discovery PointGuardian Management
Villas on Sixth Apartment HomesGuardian Management
Belmont Dairy AptsGuardian Management
AxletreeGuardian Management
Merlo Station IGuardian Management
Miracles CentralGuardian Management
SunpointeGuardian Management
Suzann PlazaGuardian Management
Windsor SquareGuardian Management
Canterbury SquareJMG Realty
Pointe North ApartmentsLandmark Communities
The MeadowsLandmark Communities
Saucon View ApartmentsLandmark Communities
Brookfield ApartmentsLandmark Communities
The Preserve at Great PondLaramar Group
Metro Marina BayLincoln Property Company
Eastbridge Apartments -LLincoln Property Company
West Brook -ABLincoln Property Company
Marquee at Belle MeadeLincoln Property Company
Balsam Place -AABLincoln Property Company
Hancock Square at Arlington Station -YLincoln Property Company
Lumiere -AYLincoln Property Company
The McCarthy -ABLincoln Property Company
The Strand -LLincoln Property Company
Treetops at ChesterHollow -YLincoln Property Company
Waterford Court Apartments -ABLincoln Property Company
MasonvaleLincoln Property Company
Lincoln Medical Center -ABLincoln Property Company
Siena Park -YLincoln Property Company
The Encore on 7th -YLincoln Property Company
The Retreat at Seven Bridges -LLincoln Property Company
The Residences at Seven GablesLincoln Property Company
Decatur Crossing -YLincoln Property Company
Inman Park -LLincoln Property Company
The Fountains at Memorial City -YLincoln Property Company
The Residences at Willow Ridge -ABLincoln Property Company
180 North Jefferson -YLincoln Property Company
Ansley ForestLincoln Property Company
Aspire Roxbury -YLincoln Property Company
Cityfront Place -YLincoln Property Company
Cole Apartments -LLincoln Property Company
Courtyards at EsteroLincoln Property Company
Flats at Five Mile Creek -ALincoln Property Company
Hawthorne Commons -LLincoln Property Company
Highlands at Westwood -ABLincoln Property Company
JeffJack Apartments -ABLincoln Property Company
Mondial River West -LLincoln Property Company
Munroe PlaceLincoln Property Company
Nubia Square Apartments -ALincoln Property Company
Parkside by Lincoln Property Company -AABLincoln Property Company
Skyhouse Frisco StationLincoln Property Company
Solis at Ballast Point -ABLincoln Property Company
The Harbour at WestshoreLincoln Property Company
The JordanLincoln Property Company
The Wyeth -AABLincoln Property Company
White Rock Lake Apartment Villas -YLincoln Property Company
MarloweLMC, a Lennar Company
CitySide ApartmentsLongboat Enterprises
Kavela ApartmentsMack Property Management
Preserve at Champions GateMack Property Management
The Gates at Fig GardenManco Abbott
LakesideManco Abbott
The ShiresManco Abbott
The GroveManco Abbott
The Fountains at AlluvialManco Abbott
MarbellaManco Abbott
Park RidgeManco Abbott
NewBerry SquareMG Properties Group
Manzanita GateMG Properties Group
Haven at CharbonneauMG Properties Group
Seasons at Murray CrossingMountain States Property Management
Elevation ChandlerOlympus Property
Olympus NorthpointOlympus Property
Olympus Team RanchOlympus Property
The Hamlet at Saratoga IPrime Companies
City PlaceProvence Real Estate
Central ParkR & V Management
Vermella CrossingRusso Development
Cadence Cool Springs ApartmentsSimpson Property Group
The Encore SouthParkSimpson Property Group
San CarlosSimpson Property Group
Gramercy Square at AyrsleySimpson Property Group
Mera Vintage ParkSparrow Partners
Solea Alamo RanchSparrow Partners
Solea Cedar ParkSparrow Partners
Solea CopperfieldSparrow Partners
Solea KellerSparrow Partners
Metropolitan PlaceStarPoint Properties
Sycamore TerraceSteadfast REIT
Town and CountrySunrise Management
Solaris on UniversitySunrise Management
Van Allen ApartmentsSunrise Management & Consulting
Shalimar at DavieTM Realty Services
Newnan LoftsTriBridge Residential
12 SouthTriBridge Residential
401 OberlinTriBridge Residential
One305 CentralTriBridge Residential
VenueTriBridge Residential
Paragon Place at the Community of Bishops BayUnited Financial Group, Inc
Woodmont RidgeWoodmont Properties
Woodmont Parc at RoxburyWoodmont Properties
Pleasant HillsZaremba Management Company
Brighton ChaseZaremba Management Company
Chateau PerryZaremba Management Company
BridlewoodZaremba Management Company
Winfield CommonsZaremba Management Company
Linden HouseZaremba Management Company
CastlewoodZaremba Management Company
Hamilton HouseZaremba Management Company
Mannington PlaceZaremba Management Company
Stonebrooke Village ApartmentsZaremba Management Company
Woodbury CommonsZaremba Management Company

About Ellis
Since 1984, Ellis, Partners in Management Solutions has specialized in helping the multifamily industry achieve their business goals by optimizing the customer experience at key touch points from initial visit to move-out through our Apartment Mystery Shops, Resident Surveys, and Training solutions. Our integrated program, including our e-learning partner Edge2Learn, provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention. Please contact us for more information on our Resident Surveys program or other services.

MEDIA CONTACT: Lisa Ford | lford@epmsstaging.wpengine.com | 888-988-3767