Ellis Announces Winners of 2021 Ellis Customer Experience Best in Class Award for Resident Surveys

Irving, TX. February 3, 2022. Ellis Partners in Management Solutions is proud to announce the winners of the 2021 Ellis Customer Experience Best in Class Award for Resident Surveys, an award that recognizes the highest community performers on the Ellis Survey Program.  Since beginning this award eight years ago in 2014, Ellis has surveyed residents of more than 1 million apartment homes.  This prestigious award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.

Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience onsite teams consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.

2021 proved to be a challenging year with residents spending more time at home, and the pandemic and restrictions affecting amenities, services, office and maintenance duties.  Ellis congratulates the hard work and dedication of the onsite teams for 140 properties below who earned the 2021 Ellis Customer Experience Best in Class Award based on their outstanding Customer Experience performance.  These properties not only achieved the highest loyalty scores from resident surveys with an average of 93%, but also responded to the resident an average of 90% of the time a survey was completed.  These properties also responded to residents within an average of 5.1 days, more than 1.3 days faster than other properties.  By responding to the resident more frequently and faster, Best in Class properties found themselves building trust and relationships with their residents resulting in a 17% higher likelihood to renew than their peers.

Ellis also recognizes the following companies whose properties earned this prestigious award for 2021:

Affinity Property Management | American Landmark | Capstone Real Estate | Cathcart Property Management | Evolve Management Group | Fore Property Company | FPI Management | Friedman Realty Group | GDC Properties | Ghertner & Company | Goldberg Realty Associates | Guardian Management, LLC | HRI Properties | Laramar Group | Lincoln Property Company | LMC, a Lennar Company | Longboat Enterprises | Manco Abbott | Olympus Property | Cushman & Wakefield | Prime Companies | R&V Management Company | Russo Development | Samuels & Associates | Simpson Property Group | Sparrow Partners | Starpoint Properties | Sunrise Management | Sunrise Management & Consulting | United Financial Group | Zaremba Management Company

To be eligible to compete for the 2021 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must be on the Ellis Resident Survey Program for at least nine months in 2021 and have 10 or more completed surveys.

2021 Ellis Customer Experience Best in Class Award Properties

(Listed by Management Company in Alphabetical Order)

Property NameManagement CompanyState
DesertbrookAffinity Property ManagementWA
Amazon CornerAffinity Property ManagementOR
Courtyards at FairviewAffinity Property ManagementOR
Twenty-Two Twenty-TwoAffinity Property ManagementOR
3233 D StreetAffinity Property ManagementOR
Lakefront VillasAmerican LandmarkTX
Cypress Gardens ApartmentsCapstone Real EstateTX
Lodge at WestlakeCapstone Real EstateTX
ArborviewCapstone Real EstateTX
Homestead at Mormon HillCapstone Real EstateTX
Floral Garden ApartmentsCapstone Real EstateTX
Alders at RockwallCapstone Real EstateTX
LakesideCathcart Property ManagementVA
The Reserve at DalevilleCathcart Property ManagementVA
Carriage HillCathcart Property ManagementVA
1701 North ApartmentsEvolve Management Group, LLCNC
Evolve at Stones BayEvolve Management Group, LLCNC
Mountain View ApartmentsEvolve Management Group, LLCNC
VillanovaFore Property CompanyNV
The MiaFPI ManagementCA
Audubon ArmsFriedman Realty GroupNJ
597 WestportGDC Properties, Inc.CT
Americana ApartmentsGhertner & CompanyTN
Marina Manor EastGhertner & CompanyTN
Claysville Landing ApartmentsGhertner & CompanyKY
Metuchen PlazaGoldberg Realty AssociatesNJ
24 SpringfieldGoldberg Realty AssociatesNJ
Raymond HouseGuardian Management, LLCWA
Discovery ViewGuardian Management, LLCWA
Highland SquareGuardian Management, LLCAZ
Windsor SquareGuardian Management, LLCWA
Merlo StationGuardian Management, LLCOR
Acadia GardensGuardian Management, LLCOR
Indian Creek CourtGuardian Management, LLCOR
Terrace at Mount ScottGuardian Management, LLCOR
Murray WoodsGuardian Management, LLCOR
Cypress PointGuardian Management, LLCAZ
OakmontGuardian Management, LLCOR
Orchards PlazaGuardian Management, LLCOR
Miracles CentralGuardian Management, LLCOR
Quail RunGuardian Management, LLCWA
Villas On Sixth Apartment HomesGuardian Management, LLCTX
Discovery PointGuardian Management, LLCAZ
The StrandHRI PropertiesLA
2404-2414 W. CortlandLaramar GroupIL
Bucktown StationLaramar GroupIL
The Morgan at Loyola StationLaramar GroupIL
Sweetwater SpringsLincoln Property CompanyGA
Canvas Communities WoodburyLincoln Property CompanyMN
NewbrookLincoln Property CompanySC
The McCarthyLincoln Property CompanyTX
The Residences at Willow RidgeLincoln Property CompanyPA
The Residences at Seven GablesLincoln Property CompanyPA
One ChicagoLincoln Property CompanyIL
Inman ParkLincoln Property CompanyNC
Balsam PlaceLincoln Property CompanyMA
RiversideLincoln Property CompanySC
1125 JeffersonLincoln Property CompanyNJ
Waterford Court ApartmentsLincoln Property CompanyTX
NokoLincoln Property CompanyMN
Courtyards at EsteroLincoln Property CompanyFL
The Fountains at Memorial CityLincoln Property CompanyTX
Sixteen30Lincoln Property CompanyIL
Legacy at Science ParkLincoln Property CompanyTX
The McKinleyLincoln Property CompanyTX
The JordanLincoln Property CompanyNJ
Cole ApartmentsLincoln Property CompanyTX
Metro at Wilmington StationLincoln Property CompanyMA
909 FlatsLincoln Property CompanyTN
The Retreat at Seven BridgesLincoln Property CompanyIL
OraLincoln Property CompanyMA
Decatur CrossingLincoln Property CompanyGA
The Heights at Goose Creek VillageLincoln Property CompanyVA
Hancock Square at Arlington StationLincoln Property CompanyIL
Gale LoftsLincoln Property CompanyTN
Metro Marina BayLincoln Property CompanyMA
Mondial River WestLincoln Property CompanyIL
Halstead Salem StationLincoln Property CompanyMA
Aspire RoxburyLincoln Property CompanyTX
Gateway West LoopLincoln Property CompanyIL
Marquee at Belle MeadeLincoln Property CompanyTN
Jeffjack ApartmentsLincoln Property CompanyIL
Tidewater at SalisburyLincoln Property CompanyMA
Eastbridge ApartmentsLincoln Property CompanyTX
Oak TerraceLincoln Property CompanyTX
The Sound at Pennington BendLincoln Property CompanyTN
The Flats at Southside WorksLincoln Property CompanyPA
The Haven at Cranberry WoodsLincoln Property CompanyPA
The Park EvanstonLincoln Property CompanyIL
The KinlochLincoln Property CompanyMA
Flats at Taylor PlaceLincoln Property CompanyTN
Bellary FlatsLincoln Property CompanySC
The Ashby at South Hills Village StationLincoln Property CompanyPA
CamberLMC, a Lennar CompanyCO
Triangle SquareLMC, a Lennar CompanyIL
Twenty20 MadLMC, a Lennar CompanyWA
Bradham at New BernLMC, a Lennar CompanyNC
MarloweLMC, a Lennar CompanyIL
Taylor HeightsLMC, a Lennar CompanyTX
Cityside ApartmentsLongboat EnterprisesFL
The ShiresManco AbbottCA
Stone GateManco AbbottCA
Maroa CourtManco AbbottCA
The Fountains at AlluvialManco AbbottCA
The Gates at Fig GardenManco AbbottCA
LakesideManco AbbottCA
Olympus Team RanchOlympus PropertyTX
Sequoia Grove ApartmentsCushman & WakefieldWA
Eleven80Cushman & WakefieldNJ
Sofi BerryessaCushman & WakefieldCA
Parkview ApartmentsCushman & WakefieldWA
The Hamlet at SaratogaPrime CompaniesNY
Terra VistaR & V Management LPCA
Vermella Union UrbanRusso DevelopmentNJ
Vermella CrossingRusso DevelopmentNJ
Vermella LyndhurstRusso DevelopmentNJ
Northgate Apartment HomesSamuels & AssociatesRI
1440 BeaconSamuels & AssociatesMA
The Encore SouthParkSimpson Property GroupNC
2125 YaleSimpson Property GroupTX
Gramercy Square at AyrsleySimpson Property GroupNC
Cadence Cool Springs ApartmentsSimpson Property GroupTN
San CarlosSimpson Property GroupAZ
Silos South EndSimpson Property GroupNC
The Residence Buckhead AtlantaSimpson Property GroupGA
Mera Vintage ParkSparrow PartnersTX
The Luxe at Cedar HillSparrow PartnersTX
Studio Parc NorthStarPoint PropertiesCA
Villas at La CostaSunrise ManagementCA
Sonoma RanchSunrise ManagementCA
Casa Del NorteSunrise ManagementCA
Town and CountrySunrise ManagementCA
Van Allen ApartmentsSunrise Management & ConsultingNY
Paragon Place at The Community of Bishops BayUnited Financial Group, IncWI
Pleasant HillsZaremba Management CompanyPA
Winfield CommonsZaremba Management CompanyOH
Mannington PlaceZaremba Management CompanyOH
Linden HouseZaremba Management CompanyOH
District StationZaremba Management CompanyNC
Chateau PerryZaremba Management CompanyPA

MEDIA CONTACT: Lisa Ford | lford@epmsonline.com | 888-988-3767

 

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