Surveys Reporting and Analytics
Ellis’ surveys identify and help you prioritize the actions required to drive a more positive customer experience. As part of our program, these analytics are delivered through:
Push Analytics
- Individual survey alerts
- Monthly summary survey reporting and analytics
- Quarterly/YTD summary survey reporting and analytics
- Quarterly Ellis Loyalty Benchmark reporting
Real-time Dashboard Analytics
- Understanding trends by survey touch point
- Specific KPI reporting based on metrics measured within the survey
- Prioritizing action items/accountability through color-coding
- Understanding performance by region, VP, RM, and more
- Ability to rank by top and bottom performers
- Ability to understand if, when, and how onsite teams respond to resident survey feedback
- Access to historical survey data by resident
- Access to action planning/training modules
Data is exportable as a PDF or XLS.
NEED TRAINING?
We can blend your resident survey results with training automatically assigned to your learners for a seamless learning experience for your team at Edge2Learn!