Surveys Reporting and Analytics

Surveys Reporting and Analytics

Surveys Reporting and Analytics

Ellis’ surveys identify and help you prioritize the actions required to drive a more positive customer experience. As part of our program, these analytics are delivered through:

Push Analytics

  • Individual survey alerts
  • Monthly summary survey reporting and analytics
  • Quarterly/YTD summary survey reporting and analytics
  • Quarterly Ellis Loyalty Benchmark reporting

Real-time Dashboard Analytics

  • Understanding trends by survey touch point
  • Specific KPI reporting based on metrics measured within the survey
  • Prioritizing action items/accountability through color-coding
  • Understanding performance by region, VP, RM, and more
  • Ability to rank by top and bottom performers
  • Ability to understand if, when, and how onsite teams respond to resident survey feedback
  • Access to historical survey data by resident
  • Access to action planning/training modules

Data is exportable as a PDF or XLS.

NEED TRAINING?

We can blend your resident survey results with training automatically assigned to your learners for a seamless learning experience for your team at Edge2Learn!

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