telephone shop

Telephone Shop

A telephone shop is an audio recording of an actual telephone presentation conducted by an onsite leasing professional.

  • Begins with an individual posing as a prospect placing a call to the apartment community
  • Evaluates skills for converting telephone calls to onsite visits

This type of shop is the most economical and generally can be performed within five days of order placement. Included with this shop are a written report, the audio recording of the call, and online access that provides data summaries of all shops.



Ellis’ shops can help you specifically focus on key business processes derived from the data collection of relevant variables in your daily site operations. After our detailed analysis of this data, we outline easy-to-understand, actionable items via our easy-to-navigate customer interface. Ellis’ apartment mystery shopping services give all the data and reporting you need to monitor your leasing performance and measure it against your established expectations, historic performance, and the performance of other properties, companies, and markets across the country. Once you have objective feedback on leasing performance, you’re in a better position to assess performance and take action for improvement as needed. Ellis provides you with valuable tools, training, and resources to help you quickly reinforce strengths and address any problem areas.

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