Category: Communicating with Your Customer: Ensuring Your Message is Effective

Best practices and timely tips to improve survey participation and inform your decision-making. In the wise words of author Conan Doyle, while writing as Sherlock Holmes, “It is a capital […]

Why Resident Surveys Are Essential for Creating a Thriving Community As a property manager, it’s essential to maintain a positive relationship with your residents. And one way to do that […]

You Must Feel Comfortable Doing the Uncomfortable – The Phone Call We have become so reliant on text, e-mail and social media messaging as primary forms of communication, we sometimes […]

Always do what is best for your readers and delight them with every single email. Doing this helps you to stand out from your competitors. You may need to consider […]

Email marketing is incredibility effective if you know how to utilize it, so keep reading! Why aren’t my emails being read? Fun stat: Only 21% of consumers reported that they […]

Through automation and routine customer touch points customer communication quickly becomes an illusion. We are talking at them instead of taking the time to truly engage with each customer. This […]

Be a great listener. You’ll find that this tip is a prerequisite for the following tips. Becoming a great and active listener is a valuable art to master for any […]

Emails and phone conversations are how people get to know you, like you, and trust you. Do you enjoy emails that look like a generic template? What about phone calls […]

Are your leasing professionals drowning potential residents with facts, figures, and product information? So much so that your customers feel like they need to carry a can of “leasing professional […]