Jun
28
You Must Feel Comfortable Doing the Uncomfortable – The Phone Call We have become so reliant on text, e-mail and social media messaging as primary forms of communication, we sometimes […]
Mar
11
Always do what is best for your readers and delight them with every single email. Doing this helps you to stand out from your competitors. You may need to consider […]
Nov
15
Email marketing is incredibility effective if you know how to utilize it, so keep reading! Why aren’t my emails being read? Fun stat: Only 21% of consumers reported that they […]
Oct
15
Through automation and routine customer touch points customer communication quickly becomes an illusion. We are talking at them instead of taking the time to truly engage with each customer. This […]
Jun
09
Be a great listener. You’ll find that this tip is a prerequisite for the following tips. Becoming a great and active listener is a valuable art to master for any […]
Apr
03
Emails and phone conversations are how people get to know you, like you, and trust you. Do you enjoy emails that look like a generic template? What about phone calls […]
Sep
18
Are your leasing professionals drowning potential residents with facts, figures, and product information? So much so that your customers feel like they need to carry a can of “leasing professional […]
Jul
16
When a customer visits your apartment, reviews your community online, or recommends you to a friend, these occasions all call for a remarkable thank you. No one wants to send […]
Aug
20
One of the most important skills that a leasing professional can have is the ability to connect with people. Although leasing presentations can be impressive and may meet or exceed […]
May
15
You may be thinking, “Did you mean the Horse Whisperer?” Well, kind of… According to Webster’s New Millennium Dictionary, the definition of a Horse Whisperer is a person who tames […]