Category: Customer Feedback: Responding to the Voice of Your Customer

Working as a multifamily leasing professional involves a multitude of interactions each day in a full spectrum of situations. The unfortunate reality is that some of those situations can be […]

Why You Should Encourage Your Customers to Complain When a customer complains, it gives you the opportunity to “make it right” and strengthen customer loyalty. Each customer’s unique personality will […]

“An objection is not a rejection; it is simply a request for more information.” – Bo Bennett The prospect is showing their interest by stating their objections to you. This […]

Winning with people is at the heart of success. Whether or not you can resolve the angry resident’s issue the way they have asked or by company’s rules, you can […]

Difficult residents seem to come with the territory of running an apartment community, yet not many people talk about how to approach and create success with them. EPMS knows there […]

Feedback stings because there’s always a little but of truth in it. It might only reveal how others perceive us, but it is still their truth. With every truth, we […]

Having a positive online reputation is essential for any business, especially apartment communities. Prospects, competitors, and customers can easily research your community online to determine if you have a positive […]

In a perfect world, all of your customers are pleased with your community and their experience with your team and services. However, the reality is negative experiences happen and difficult […]

You probably already figured this out, but you can’t opt out of an online reputation.  We’re learning that companies must take the initiative towards implementing an online reputation management strategy […]

Receiving criticism is your chance to show off a rare skill; your ability to take negative feedback well. Believe me, it’s not easy. It takes years of practice and a […]