
Working as a multifamily leasing professional involves a multitude of interactions each day in a full spectrum of situations. The unfortunate reality is that some of those situations can be […]
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Sep
25
Working as a multifamily leasing professional involves a multitude of interactions each day in a full spectrum of situations. The unfortunate reality is that some of those situations can be […]
Sep
30
Why You Should Encourage Your Customers to Complain When a customer complains, it gives you the opportunity to “make it right” and strengthen customer loyalty. Each customer’s unique personality will […]
May
09
“An objection is not a rejection; it is simply a request for more information.” – Bo Bennett The prospect is showing their interest by stating their objections to you. This […]
Mar
11
Winning with people is at the heart of success. Whether or not you can resolve the angry resident’s issue the way they have asked or by company’s rules, you can […]
Nov
04
Difficult residents seem to come with the territory of running an apartment community, yet not many people talk about how to approach and create success with them. EPMS knows there […]
Oct
25
Feedback stings because there’s always a little but of truth in it. It might only reveal how others perceive us, but it is still their truth. With every truth, we […]
Mar
03
Having a positive online reputation is essential for any business, especially apartment communities. Prospects, competitors, and customers can easily research your community online to determine if you have a positive […]
Aug
31
In a perfect world, all of your customers are pleased with your community and their experience with your team and services. However, the reality is negative experiences happen and difficult […]
Jul
02
You probably already figured this out, but you can’t opt out of an online reputation. We’re learning that companies must take the initiative towards implementing an online reputation management strategy […]
Nov
03
Receiving criticism is your chance to show off a rare skill; your ability to take negative feedback well. Believe me, it’s not easy. It takes years of practice and a […]