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Employee Engagement & Retention: Connecting with and Keeping Star Talent

Retaining the Internal Customer: The Science of Employee Engagement

By | Employee Engagement & Retention: Connecting with and Keeping Star Talent | No Comments

While many executives agree that keeping the customer happy is the key to increased profitability, few pinpoint their employees as their most important customer. The customer base most focused on is typically the revenue generating one. However, considering cause and effect, the internal customer (the employee) should be on at least equal footing with the external customer. While “traditional” customers write the checks, employees provide the horsepower that cause these checks to be written. They are closely linked.

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