The multi-family industry has an array of opportunities and a good team the best way to increase your success within this industry. Managers are the key to a strong or weak team. The better you, as a manger, can provide feedback to your team, and the better the team is able to receive feedback, the better the growth of the company. Read More
Leadership is action, not position – Donald H. McGannon
Be the kind of leader you would want to follow. Think about a leader in your life, early or later, who you admired; it could have been a coach, a mentor or someone at your current job. Now, take a moment to think about and list three characteristics that person embodies and then focus on what about that leader inspired you. Read More
In the past, many apartment communities have been able to survive even with very limited amounts of innovation. They focused on providing quality products and services, and simply updated them to a level that maintained their competitiveness in the market.
Today, customer expectations are placing more demands on company innovation. They are used to products that continually advance and make their life easier and they don’t expect any less from your team and community. If you are not up for the challenge, they can always go somewhere else. Read More
Every apartment community has its own unique personality. In fact, it is very likely that the one you are working at right now will fall into one of the following three personality categories:
1. Hell on Wheels: A difficult, demanding, back-breaking, problematic community.
2. Easy-Going: An average, occasional challenge, mostly pleasant community.
3. Push Button: A simple, no sweat, uncomplicated, “daily vacation” community. Read More
I wish the titles “leader” and “manager” would go hand in hand, but that’s not always the case. I have worked for both and there is a clear difference between the two. Merriam-Webster describes a manager as “a person who directs a team.” Simply directing a team might have worked long ago but it doesn’t cut the mustard in today’s workplace.
Let’s be honest, when it comes to the keys for successful leadership, empathy is rarely included in the list. Demonstrating empathy can be difficult for some leaders. It takes time and effort. Yet, instilling a sense of empathy in how you lead those under your care can offer three distinct advantages.
Do you truly understand the value of a positive customer experience for your residents and employees? If so, then the answer to “Are you prepared to fire your “favorite” property manager?”should be a resounding yes.
You got a promotion! Who will you call to thank? You can probably recall the name of the teacher who inspired you in the 5th grade, but can you remember the name of the person who helped you achieve your professional success? For me, one particular person comes to mind.