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Leadership & Management: Developing Your Onsite Teams

Effective Leadership

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Leadership is action, not position – Donald H. McGannon

Be the kind of leader you would want to follow. Think about a leader in your life, early or later, who you admired; it could have been a coach, a mentor or someone at your current job. Now, take a moment to think about and list three characteristics that person embodies and then focus on what about that leader inspired you. Read More

Driving Action and Innovation at the Seriously Easy-Going Community

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In the past, many apartment communities have been able to survive even with very limited amounts of innovation. They focused on providing quality products and services, and simply updated them to a level that maintained their competitiveness in the market.

Today, customer expectations are placing more demands on company innovation. They are used to products that continually advance and make their life easier and they don’t expect any less from your team and community. If you are not up for the challenge, they can always go somewhere else. Read More

Lessons Learned While Working at a “Hell on Wheels” Apartment Community

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Every apartment community has its own unique personality. In fact, it is very likely that the one you are working at right now will fall into one of the following three personality categories:

1. Hell on Wheels: A difficult, demanding, back-breaking, problematic community.

2. Easy-Going: An average, occasional challenge, mostly pleasant community.

3. Push Button: A simple, no sweat, uncomplicated, “daily vacation” community. Read More

Great Leaders Can Positively Influence Customer Experience

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I wish the titles “leader” and “manager” would go hand in hand, but that’s not always the case. I have worked for both and there is a clear difference between the two. Merriam-Webster describes a manager as “a person who directs a team.” Simply directing a team might have worked long ago but it doesn’t cut the mustard in today’s workplace.

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