Suite of Solutions - Grace Hill

Industry-Specific Solutions

Policy, training, and assessment solutions proven to improve performance.

The industry’s most trusted policy, training, and assessment solutions. 

Grace Hill has provided trusted real estate technology for nearly 25 years. Our policy, training, and assessment solutions help increase resident and tenant renewals, reduce operating risk, and improve net operating income (NOI). We are passionate about the industry and have the real-world experience to help you reach your property performance goals. 

Empower Your Teams
Best-in-class policy manuals and training that enhance skills and reduce risk.

Assess Your Performance
Surveys, mystery shopping, and online reputation management turn insights into action.

Leverage Superior Content
Industry-specific content that is proven to increase overall property performance.

unnamed

Create a Cycle of Improvement

When you combine our best-in-class training and policy manuals with our survey, mystery shopping, and reputation management solutions, you can create a cycle of continual improvement within your organization. These powerful products work together to increase satisfaction, improve efficiency, and reduce risk.

Our Suite of Industry-Specific Solutions


Training

Complete multifamily training content developed by industry experts.


Policies

Industry-specific policies that empower your team and reduce risk.


Mystery Shopping

Get unbiased evaluations with programs that fit your needs.


Surveys

Gain actionable insights with comprehensive survey tools and trusted benchmarks.


Reputation Management

Seamlessly manage your online reputation and drive prospects to your communities.

Credentials & CECs

Attract top talent by investing in employee education and career development.

Policies

Industry-specific policies that empower your team and reduce risk.

  • Streamline policy administration with procedures tailored to your specific needs.
  • We're policy experts! Access nearly 800 detailed policies across subject areas
  • Mitigate risk by leveraging our ongoing legislation monitoring.
  • Connect policies with training to boost awareness and understanding.
Website Update_PolicyPartner-min
Website Update_Vision-min

Training

Complete multifamily training content developed by industry experts. 

  • 600+ short training courses designed specifically for this industry.
  • Learning paths and topics ideal for new employees and ongoing development.
  • Developed using learning science to increase comprehension and retention.
  • Streamline processes and save time on administrative tasks with our intuitive interface.

Surveys

Gain actionable insights with comprehensive survey tools and trusted benchmarks.

  • Easily measure resident/tenant, employee, and client satisfaction.
  • Understand stakeholder perceptions and prioritize property investments.
  • Evaluate leasing, maintenance, and management service levels.
  • Compare your portfolio performance against Kingsley Index™ industry benchmarks.
Website Update_KingsleySurveys-min
validate-reports

Mystery Shopping

Get unbiased evaluations with programs that fit your needs.

  • Highly trained mystery shoppers with nationwide coverage.
  • Scientifically-proven sampling strategy provides unbiased evaluations.
  • Audio and video recordings offer meaningful insights.
  • Short training courses address identified skill gaps and drive performance.

Reputation Management

Seamlessly manage your online reputation and drive
prospects to your communities.

  • Quickly respond to reviews through one convenient portal.
  • Save valuable time monitoring comments, posts, or questions on social media.
  • Ensure accurate listings across directories and improve search rankings.
  • Benchmark comparative insights with our Local Brand Visibility (LBV) score.
Website Update_Reputation Builder-min
visto badges

Credentials & CECs

Attract top talent by investing in employee education and career development.

  • Credentials for multifamily career paths in leasing, community management, and maintenance.
  • Retain and attract talent by investing in their education and certifying their experience.
  • Access more than 60+ continuing education courses and webinars.
  • Personalized career center helps employees track achievements and easily access transcripts.

Request a Demo

Scroll to Top