Our Story

Our Ellis Partners Leadership team has specialized in helping our multifamily clients improve that experience for over three decades by teaming with you to develop professional skills and behaviors in each team member.  Ellis understands that the quality of the customer experience is what sets you apart from your competition.

Established in 1984 to evaluate customer service and performance of onsite leasing professionals through comprehensive mystery shopping reports, we have since become the nation’s leading apartment mystery shopping company. The growing demand to further understand and improve lead conversion encouraged us to expand into resident retention services in 2011, introducing our multiple touchpoint resident survey programs that allow clients to understand their customer’s journey through customer feedback.

In addition to residents, you have another group of customers who are critical to your success: your employees. In conjunction with Ellis Partners’ survey platform, you can assess your property management team’s level of engagement and loyalty to working with your organization through our employee surveys and better understand your employees’ personal goals for career growth. Creating an environment of highly engaged employees begins with understanding, focus, and communication.  Employee feedback and ideas are an invaluable resource to help you understand the Multifamily workplace’s current dynamics and identify training requirements or learning activities. Measuring employee engagement helps you spot potential issues early and take action.

Although our services have always included a training element, celebrating successes and identifying opportunities for onsite teams, we have recently added a full-featured training service, Edge2Learn. Our turn-key integrated customer experience program, our expert Ellis Partners Leadership team, backed by outstanding customer service, sophisticated technology, and ethical business practices, has made Ellis one of the multifamily industry’s most respected and sought-after executive-level management and training and consulting services providers.


Executive Team

Joanna Ellis, CAM, CAPS

Founder and Chief Executive Officer

Francis Chow, CPA

Chief Strategic Officer

Maria Lawson, CAM

Vice President of Training and Development

Lisa Ford

Vice President of Operations

Management Team

Amanda Allen

Amanda Allen

Customer Success Manager

Laurie Allen

Laurie Allen

Director of Strategic Performance

Rachelle Ellington

Rachelle Ellington

Performance Strategist

Tanya Kittelson

Director of Customer Relations