Ellis Announces Winners of 2021 Ellis Customer Experience Best in Class Award for Resident Surveys
Irving, TX. February 3, 2022. Ellis Partners in Management Solutions is proud to announce the winners of the 2021 Ellis Customer Experience Best in Class Award for Resident Surveys, an award that recognizes the highest community performers on the Ellis Survey Program. Since beginning this award eight years ago in 2014, Ellis has surveyed residents of more than 1 million apartment homes. This prestigious award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.
Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis’ philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience onsite teams consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.
2021 proved to be a challenging year with residents spending more time at home, and the pandemic and restrictions affecting amenities, services, office and maintenance duties. Ellis congratulates the hard work and dedication of the onsite teams for 140 properties below who earned the 2021 Ellis Customer Experience Best in Class Award based on their outstanding Customer Experience performance. These properties not only achieved the highest loyalty scores from resident surveys with an average of 93%, but also responded to the resident an average of 90% of the time a survey was completed. These properties also responded to residents within an average of 5.1 days, more than 1.3 days faster than other properties. By responding to the resident more frequently and faster, Best in Class properties found themselves building trust and relationships with their residents resulting in a 17% higher likelihood to renew than their peers.
Ellis also recognizes the following companies whose properties earned this prestigious award for 2021:
Affinity Property Management | American Landmark | Capstone Real Estate | Cathcart Property Management | Evolve Management Group | Fore Property Company | FPI Management | Friedman Realty Group | GDC Properties | Ghertner & Company | Goldberg Realty Associates | Guardian Management, LLC | HRI Properties | Laramar Group | Lincoln Property Company | LMC, a Lennar Company | Longboat Enterprises | Manco Abbott | Olympus Property | Cushman & Wakefield | Prime Companies | R&V Management Company | Russo Development | Samuels & Associates | Simpson Property Group | Sparrow Partners | Starpoint Properties | Sunrise Management | Sunrise Management & Consulting | United Financial Group | Zaremba Management Company
To be eligible to compete for the 2021 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must be on the Ellis Resident Survey Program for at least nine months in 2021 and have 10 or more completed surveys.
2021 Ellis Customer Experience Best in Class Award Properties
(Listed by Management Company in Alphabetical Order)
| Property Name | Management Company | State |
| Desertbrook | Affinity Property Management | WA |
| Amazon Corner | Affinity Property Management | OR |
| Courtyards at Fairview | Affinity Property Management | OR |
| Twenty-Two Twenty-Two | Affinity Property Management | OR |
| 3233 D Street | Affinity Property Management | OR |
| Lakefront Villas | American Landmark | TX |
| Cypress Gardens Apartments | Capstone Real Estate | TX |
| Lodge at Westlake | Capstone Real Estate | TX |
| Arborview | Capstone Real Estate | TX |
| Homestead at Mormon Hill | Capstone Real Estate | TX |
| Floral Garden Apartments | Capstone Real Estate | TX |
| Alders at Rockwall | Capstone Real Estate | TX |
| Lakeside | Cathcart Property Management | VA |
| The Reserve at Daleville | Cathcart Property Management | VA |
| Carriage Hill | Cathcart Property Management | VA |
| 1701 North Apartments | Evolve Management Group, LLC | NC |
| Evolve at Stones Bay | Evolve Management Group, LLC | NC |
| Mountain View Apartments | Evolve Management Group, LLC | NC |
| Villanova | Fore Property Company | NV |
| The Mia | FPI Management | CA |
| Audubon Arms | Friedman Realty Group | NJ |
| 597 Westport | GDC Properties, Inc. | CT |
| Americana Apartments | Ghertner & Company | TN |
| Marina Manor East | Ghertner & Company | TN |
| Claysville Landing Apartments | Ghertner & Company | KY |
| Metuchen Plaza | Goldberg Realty Associates | NJ |
| 24 Springfield | Goldberg Realty Associates | NJ |
| Raymond House | Guardian Management, LLC | WA |
| Discovery View | Guardian Management, LLC | WA |
| Highland Square | Guardian Management, LLC | AZ |
| Windsor Square | Guardian Management, LLC | WA |
| Merlo Station | Guardian Management, LLC | OR |
| Acadia Gardens | Guardian Management, LLC | OR |
| Indian Creek Court | Guardian Management, LLC | OR |
| Terrace at Mount Scott | Guardian Management, LLC | OR |
| Murray Woods | Guardian Management, LLC | OR |
| Cypress Point | Guardian Management, LLC | AZ |
| Oakmont | Guardian Management, LLC | OR |
| Orchards Plaza | Guardian Management, LLC | OR |
| Miracles Central | Guardian Management, LLC | OR |
| Quail Run | Guardian Management, LLC | WA |
| Villas On Sixth Apartment Homes | Guardian Management, LLC | TX |
| Discovery Point | Guardian Management, LLC | AZ |
| The Strand | HRI Properties | LA |
| 2404-2414 W. Cortland | Laramar Group | IL |
| Bucktown Station | Laramar Group | IL |
| The Morgan at Loyola Station | Laramar Group | IL |
| Sweetwater Springs | Lincoln Property Company | GA |
| Canvas Communities Woodbury | Lincoln Property Company | MN |
| Newbrook | Lincoln Property Company | SC |
| The McCarthy | Lincoln Property Company | TX |
| The Residences at Willow Ridge | Lincoln Property Company | PA |
| The Residences at Seven Gables | Lincoln Property Company | PA |
| One Chicago | Lincoln Property Company | IL |
| Inman Park | Lincoln Property Company | NC |
| Balsam Place | Lincoln Property Company | MA |
| Riverside | Lincoln Property Company | SC |
| 1125 Jefferson | Lincoln Property Company | NJ |
| Waterford Court Apartments | Lincoln Property Company | TX |
| Noko | Lincoln Property Company | MN |
| Courtyards at Estero | Lincoln Property Company | FL |
| The Fountains at Memorial City | Lincoln Property Company | TX |
| Sixteen30 | Lincoln Property Company | IL |
| Legacy at Science Park | Lincoln Property Company | TX |
| The McKinley | Lincoln Property Company | TX |
| The Jordan | Lincoln Property Company | NJ |
| Cole Apartments | Lincoln Property Company | TX |
| Metro at Wilmington Station | Lincoln Property Company | MA |
| 909 Flats | Lincoln Property Company | TN |
| The Retreat at Seven Bridges | Lincoln Property Company | IL |
| Ora | Lincoln Property Company | MA |
| Decatur Crossing | Lincoln Property Company | GA |
| The Heights at Goose Creek Village | Lincoln Property Company | VA |
| Hancock Square at Arlington Station | Lincoln Property Company | IL |
| Gale Lofts | Lincoln Property Company | TN |
| Metro Marina Bay | Lincoln Property Company | MA |
| Mondial River West | Lincoln Property Company | IL |
| Halstead Salem Station | Lincoln Property Company | MA |
| Aspire Roxbury | Lincoln Property Company | TX |
| Gateway West Loop | Lincoln Property Company | IL |
| Marquee at Belle Meade | Lincoln Property Company | TN |
| Jeffjack Apartments | Lincoln Property Company | IL |
| Tidewater at Salisbury | Lincoln Property Company | MA |
| Eastbridge Apartments | Lincoln Property Company | TX |
| Oak Terrace | Lincoln Property Company | TX |
| The Sound at Pennington Bend | Lincoln Property Company | TN |
| The Flats at Southside Works | Lincoln Property Company | PA |
| The Haven at Cranberry Woods | Lincoln Property Company | PA |
| The Park Evanston | Lincoln Property Company | IL |
| The Kinloch | Lincoln Property Company | MA |
| Flats at Taylor Place | Lincoln Property Company | TN |
| Bellary Flats | Lincoln Property Company | SC |
| The Ashby at South Hills Village Station | Lincoln Property Company | PA |
| Camber | LMC, a Lennar Company | CO |
| Triangle Square | LMC, a Lennar Company | IL |
| Twenty20 Mad | LMC, a Lennar Company | WA |
| Bradham at New Bern | LMC, a Lennar Company | NC |
| Marlowe | LMC, a Lennar Company | IL |
| Taylor Heights | LMC, a Lennar Company | TX |
| Cityside Apartments | Longboat Enterprises | FL |
| The Shires | Manco Abbott | CA |
| Stone Gate | Manco Abbott | CA |
| Maroa Court | Manco Abbott | CA |
| The Fountains at Alluvial | Manco Abbott | CA |
| The Gates at Fig Garden | Manco Abbott | CA |
| Lakeside | Manco Abbott | CA |
| Olympus Team Ranch | Olympus Property | TX |
| Sequoia Grove Apartments | Cushman & Wakefield | WA |
| Eleven80 | Cushman & Wakefield | NJ |
| Sofi Berryessa | Cushman & Wakefield | CA |
| Parkview Apartments | Cushman & Wakefield | WA |
| The Hamlet at Saratoga | Prime Companies | NY |
| Terra Vista | R & V Management LP | CA |
| Vermella Union Urban | Russo Development | NJ |
| Vermella Crossing | Russo Development | NJ |
| Vermella Lyndhurst | Russo Development | NJ |
| Northgate Apartment Homes | Samuels & Associates | RI |
| 1440 Beacon | Samuels & Associates | MA |
| The Encore SouthPark | Simpson Property Group | NC |
| 2125 Yale | Simpson Property Group | TX |
| Gramercy Square at Ayrsley | Simpson Property Group | NC |
| Cadence Cool Springs Apartments | Simpson Property Group | TN |
| San Carlos | Simpson Property Group | AZ |
| Silos South End | Simpson Property Group | NC |
| The Residence Buckhead Atlanta | Simpson Property Group | GA |
| Mera Vintage Park | Sparrow Partners | TX |
| The Luxe at Cedar Hill | Sparrow Partners | TX |
| Studio Parc North | StarPoint Properties | CA |
| Villas at La Costa | Sunrise Management | CA |
| Sonoma Ranch | Sunrise Management | CA |
| Casa Del Norte | Sunrise Management | CA |
| Town and Country | Sunrise Management | CA |
| Van Allen Apartments | Sunrise Management & Consulting | NY |
| Paragon Place at The Community of Bishops Bay | United Financial Group, Inc | WI |
| Pleasant Hills | Zaremba Management Company | PA |
| Winfield Commons | Zaremba Management Company | OH |
| Mannington Place | Zaremba Management Company | OH |
| Linden House | Zaremba Management Company | OH |
| District Station | Zaremba Management Company | NC |
| Chateau Perry | Zaremba Management Company | PA |
MEDIA CONTACT: Lisa Ford | lford@epmsonline.com | 888-988-3767